What’s Cooking at Kommunicate – Release Notes, August 2018

For previous versions of Release Notes, head here.   Your preferred customer support platform just keeps getting better. In this version of release notes, we bring you lots of awesome feature releases, performance and speed improvements, and fixes. Editable Quick Replies We have made Quick Replies editable. While using any Quick Reply in the conversation […]

What’s Cooking at Kommunicate – Release Notes, July 2018

At Kommunicate, we’re giving the world a better class of customer support software, one release at a time. This July, we released some awesome new features with perpetual design, speed, and usability improvements. What’s New Agile CRM integration Now you can integrate Agile CRM with Kommunicate to manage your customer relationship even more effectively. Also, […]

Agile Customer Support Teams – Tuesday Drill, Episode 2

Tuesday Drills are Kommunicate’s inter-team brainstorming sessions. Our team sits down on every alternate Tuesday with whiteboards, markers and ideas to find solutions to most common of business problems. We will be sharing the holistic view of each session in these series of episodes. Check the previous episodes here. The topic for Episode 2 is; […]

What’s Cooking at Kommunicate – Release Notes, June 2018

A lot of people have fancy things to say about customer support, but it’s just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity. – Christopher McCormick, Former CEO, L.L. Bean Christopher McCormick said that out loud – customer support is an important and grueling task at the same time. And we have you […]

Exceeding Customer Expectations | 8 Scenarios On How to Deliver

Customer service is about supporting customers, right? Yes, but it can be so much more than that. Customer service has the ability to completely change the way people view your company. Your brand, your product, your mission, they all shape a customer’s views before and during their positive interactions. But the second they hit a […]

How to Add Live-chat in Shopify Websites?

Shopify’s proprietary e-commerce platform for online stores and retail point-of-sale systems are used by more than 600,000 vendors worldwide. Customer support is an integral part of any e-commerce business, and live chat is one of the most emerging channels to facilitate that. In this post, I will guide you on how to add live-chat in Shopify websites. Can’t wait to […]

Why Self-help is the Best Help? – Tuesday Drill, Episode 1

Tuesday Drills are Kommunicate’s inter-team brainstorming sessions. Our team sits down on every alternate Tuesday with whiteboards, markers and ideas to find solutions to most common of business problems. We will be sharing the holistic view of each session in these series of episodes. The topic for Episode 1 is: Why self-help is the best […]

Must Know Customer Support Terms and Definitions

Tl; Dr – See our infographic: Every aspect of your business has its own terminology. These terminologies facilitate better internal communication and also improves their customer communications. Additionally, this helps in a team and individual evaluation as well. In this post, we are listing the most common customer support terms and definitions. Customer Support Terms […]

What’s Cooking at Kommunicate – Release Notes, May 2018

After a lot of weary release nights and consistent brainstorming, we have dispatched the latest release version of Kommunicate, consisting of some awesome new features and savvy improvements. Read on to know more about Kommunicate’s release notes for the month of May.   Improved Dashboard and Reporting We have made a few noteworthy improvements in our […]

Integrate Dialogflow (Api.ai) Bot into Website

We have talked a lot about chatbots for customer support in our previous pieces. And a scalable, efficient and cost-effective human+bot hybrid system has always been our philosophy. In past few months, we have released a lot of helpful bots to help you accelerate your customer support efforts. In this piece, I am going to […]

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