What’s cooking at Kommunicate — Release Notes, January 2018

The Roots — Why are we building Kommunicate?

The way customer conversations and support is done has been broken, redundant, and time and cost inefficient. Seldom treated as one of the top reasons for customer churn, bad customer support can put you in the backseat in terms of customer trust, growth and efficiency, revenue.

Being in the SaaS vertical for almost 3 years now, we ourselves faced the problem of providing quality support to our customers. Hence, we built Kommunicate to make customer support and messaging simple and win-win for both business and its customers.

Kommunicate is a modern customer communication software for real-time, proactive and personalized support for growing businesses. We aim to empower your business to build long-lasting customer relationships that drive growth.

Kommunicate gives you the power to manage customer conversations, website chat, support agents, team conversations and customer delight aspects all at the same place.

In this post, we are listing down major features we released in January. These features are a part of the product road-map which has been made keeping every problem in mind, be it tiny or huge, that comes in the way of delighting customers by providing exceptional support.

Major features released — Made for you

These features help your business interact with website visitors and provide quality support to your customers.

Real-time Support

Kommunicate is equipped with cross-platform live chat solution to make it easier for your visitors and users to reach you instantly. Hence, making sure a faster and better user experience for your customers.

Message Shortcuts

Message shortcuts enable you to quickly respond to generic user queries. You can easily create and manage templated messages from your dashboard and use them in your responses.

Welcome Messages

You can create custom and conditional welcome messages based on whether your customer support agents are online or offline. This helps the user to better understand the next steps. If your support team is not online, you can collect user’s contact information to follow up with them later.

Bot Integration

We have mentioned earlier that chatbots are going to be a part of the new disruption in customer support industry. You can easily automate and speed up your customer service by integrating AI-powered chatbots in Kommunicate. We support already existing platforms such as DialogueFlow, Amazon Lax, and Microsoft Bot Framework. Additionally, we have our own team to build tailor-made bots for you. You can request your bot from the Dashboard.

Conversations

You can manage all your customer queries from a centralized dashboard. Easily manage and assign team members to cater user conversations. You can also chat internally with your team so that you don’t have to jump platforms for a different set of conversations.

Dashboard

A powerful dashboard to see, analyze and act upon your customer conversation data. You can generate actionable insights in a matter of seconds to make data-driven decisions. It also helps in analyzing the overall performance of your team and individual members. The analytics data ensures that everyone is on the same page and track the progress of fellow team members.

Team

Manage team roles, group conversation, and internal team conversations at the same place for quick and efficient support.

This is not it. We’re constantly collecting user feedback and shipping new features every alternate week to provide our customers the best experience possible. Even at this moment when I am writing the blog, the product, design and tech teams are breaking the sweat for developing a ground-breaking product for you. Please watch out this space for more. You can always request features you will love to see on Kommunicate by dropping us a note at hello@kommunicate.io.

At Kommunicate, we are envisioning a world-beating customer support solution to empower the new era of customer support. We would love to have you onboard to have a first-hand experience of Kommunicate. You can signup here and start delighting your customers right away.

 

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