{"id":13803,"date":"2023-02-20T12:25:25","date_gmt":"2023-02-20T12:25:25","guid":{"rendered":"https:\/\/www.kommunicate.io\/blog\/?p=13803"},"modified":"2025-01-21T09:47:29","modified_gmt":"2025-01-21T09:47:29","slug":"integrate-kommunicate-with-sunshine-conversations","status":"publish","type":"post","link":"https:\/\/www.kommunicate.io\/blog\/integrate-kommunicate-with-sunshine-conversations\/","title":{"rendered":"How to Integrate Kommunicate with Zendesk Sunshine Conversations"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"640\" src=\"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/02\/How-to-Add-A-Chatbot-to-Webflow-1-1-1024x640.png\" alt=\"Illustration showing integration between Kommunicate and Zendesk Sunshine, visualized by hands holding a tablet displaying both logos.\" class=\"wp-image-13808\" style=\"width:750px;height:auto\" srcset=\"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/02\/How-to-Add-A-Chatbot-to-Webflow-1-1-1024x640.png 1024w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/02\/How-to-Add-A-Chatbot-to-Webflow-1-1-300x188.png 300w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/02\/How-to-Add-A-Chatbot-to-Webflow-1-1-768x480.png 768w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/02\/How-to-Add-A-Chatbot-to-Webflow-1-1-175x109.png 175w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/02\/How-to-Add-A-Chatbot-to-Webflow-1-1-450x281.png 450w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/02\/How-to-Add-A-Chatbot-to-Webflow-1-1-1170x731.png 1170w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/02\/How-to-Add-A-Chatbot-to-Webflow-1-1.png 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Zendesk\u2019s Sunshine Conversations enables businesses to integrate messages from various channels into one continuous conversation and create interactive experiences across all platforms. By providing a unified API and built-in connectors for popular business tools such as Slack and Zendesk, every team within the organization can access a consolidated view of the customer conversation. This allows for streamlined communication and a cohesive approach to customer interactions.<\/p>\n\n\n\n<p>Here we will cover how to integrate Kommunicate with Sunshine conversations.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/calendly.com\/kommunicate\/15min?month=2023-01&amp;utm_source=Demo+link&amp;utm_medium=Inside+the+blog&amp;utm_campaign=Demo&amp;utm_id=Demo\"><img loading=\"lazy\" decoding=\"async\" width=\"615\" height=\"150\" src=\"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/01\/How-to-1-2.png\" alt=\"book a demo customer support\" class=\"wp-image-13293\" srcset=\"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/01\/How-to-1-2.png 615w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/01\/How-to-1-2-300x73.png 300w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/01\/How-to-1-2-175x43.png 175w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/01\/How-to-1-2-450x110.png 450w\" sizes=\"auto, (max-width: 615px) 100vw, 615px\" \/><\/a><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-first-we-will-cover-the-prerequisites-for-implementation\">First, we will cover the prerequisites for implementation.<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-pre-requisites-for-sunshine-integration\"><strong>1. Pre-requisites for Sunshine Integration<\/strong><\/h3>\n\n\n\n<p>To test the Kommunicate-Sunshine integration, we have to follow a few initial steps.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We need to first create an account on Sunshine. You can go to<a href=\"https:\/\/app.smooch.io\/login\"> Sunshine login<\/a>, and sign-up for a new account.<\/li>\n\n\n\n<li>Then create a new app and give any name to it.<\/li>\n\n\n\n<li>Now go to the settings tab and generate a new API Key for your app.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"441\" src=\"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/02\/App-ID-1024x441.png\" alt=\"Screenshot of the Sunshine Conversations settings page showing App ID and API key details.\n\" class=\"wp-image-13804\" srcset=\"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/02\/App-ID-1024x441.png 1024w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/02\/App-ID-300x129.png 300w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/02\/App-ID-768x331.png 768w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/02\/App-ID-1536x662.png 1536w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/02\/App-ID-175x75.png 175w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/02\/App-ID-450x194.png 450w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/02\/App-ID-1170x504.png 1170w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/02\/App-ID.png 1827w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We need Sunshine\u2019s chat-SDK (from where we will send messages to Kommunicate). And for that, we must create a &#8216;<strong>web<\/strong>&#8216; integration with Sunshine. Here is the API for the same<\/li>\n<\/ul>\n\n\n\n<pre class=\"wp-block-code\"><code>curl --location --request POST 'https:\/\/api.smooch.io\/v2\/apps\/{{sunshineAppId}}\/integrations' \\\n--header 'Authorization: Basic Base64(api_id:api_secret_key)' \\\n--header 'Content-Type: application\/json' \\\n--data-raw '{\n    \"type\": \"web\"\n}'<\/code><\/pre>\n\n\n\n<p>The API\u2019s response will be something like this<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"649\" src=\"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/02\/Response-1024x649.png\" alt=\"Screenshot of Postman showing a successful API call (201 Created) to create a web integration within a Sunshine Conversations app.\n\" class=\"wp-image-13805\" srcset=\"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/02\/Response-1024x649.png 1024w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/02\/Response-300x190.png 300w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/02\/Response-768x486.png 768w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/02\/Response-175x111.png 175w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/02\/Response-450x285.png 450w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/02\/Response-1170x741.png 1170w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/02\/Response.png 1350w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Save \u201c<strong>id<\/strong>\u201d (integration-id) from here<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Then use this script and paste the above integration-id in the mentioned places.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Now load this HTML script into the browser, Notice the Sunshine-chat-widget has been loaded<\/li>\n<\/ul>\n\n\n\n<pre class=\"wp-block-code\"><code>&lt;!DOCTYPE html&gt;\n&lt;html lang=\"en\"&gt;\n&lt;head&gt;\n\t&lt;meta charset=\"UTF-8\"&gt;\n\t&lt;meta http-equiv=\"X-UA-Compatible\" content=\"IE=edge\"&gt;\n\t&lt;meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\"&gt;\n\t&lt;title&gt;Document&lt;\/title&gt;\n\t&lt;script&gt;\n\t\t!function(o,d,s,e,f){var i,a,p,c=&#91;],h=&#91;];function t(){var t=\"5\";try{if(!f)throw new Error(t);var e,n=\"https:\/\/cdn.smooch.io\/\",r=\"smooch\";e=\"string\"==typeof this.response?JSON.parse(this.response):this.response;var o=f.match(\/(&#91;0-9]+)\\.?(&#91;0-9]+)?\\.?(&#91;0-9]+)?\/),s=o&amp;&amp;o&#91;1],i=o&amp;&amp;o&#91;2],a=o&amp;&amp;o&#91;3],p=e&#91;\"v\"+s],c=e&#91;\"v\"+s+\".\"+i+\".patch\"];if(e.url||p||c){var h=d.getElementsByTagName(\"script\")&#91;0],u=d.createElement(\"script\");if(u.async=!0,a)u.src=c||n+r+\".\"+f+\".min.js\";else{if(!(5&lt;=s&amp;&amp;p))throw new Error(t);u.src=p}h.parentNode.insertBefore(u,h)}}catch(e){e.message===t&amp;&amp;console.error(e)}}o&#91;s]={init:function(){i=arguments;var t={then:function(e){return h.push({type:\"t\",next:e}),t},catch:function(e){return h.push({type:\"c\",next:e}),t}};return t},on:function(){c.push(arguments)},render:function(){a=arguments},destroy:function(){p=arguments}},o.__onWebMessengerHostReady__=function(e){if(delete o.__onWebMessengerHostReady__,o&#91;s]=e,i)for(var t=e.init.apply(e,i),n=0;n&lt;h.length;n++){var r=h&#91;n];t=\"t\"===r.type?t.then(r.next):t.catch(r.next)}a&amp;&amp;e.render.apply(e,a),p&amp;&amp;e.destroy.apply(e,p);for(n=0;n&lt;c.length;n++)e.on.apply(e,c&#91;n])};var n=new XMLHttpRequest;n.addEventListener(\"load\",t),n.open(\"GET\",\"https:\/\/\"+e+\".webloader.smooch.io\/\",!0),n.responseType=\"json\",n.send()}(window,document,\"Smooch\",{{integration-id}},\"5\");\n\t&lt;\/script&gt;\n&lt;\/head&gt;\n&lt;body&gt;\n\tTesting Smooch Web SDK\n\t&lt;script&gt;\n\t\tSmooch.init({ integrationId: {{integration-id}}).then(function (data) {\n\t\t\t\/\/ Your code after init is complete\n\t\t\tconsole.log(data)\n\t\t});\n\t&lt;\/script&gt;\n&lt;\/body&gt;\n&lt;\/html&gt;<\/code><\/pre>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-integration-steps\"><strong>2. Integration steps:<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>The customer will follow the above steps to load Sunshine\u2019s Web-SDK.<\/li>\n<\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"2\">\n<li>For the messages sent from Sunshine\u2019s Web SDK to show up on Kommunicate, the Customer will need to integrate Kommunicate with Sunshine in the Dashboard.<\/li>\n\n\n\n<li>After this, messages from Sunshine Conversation will be visible in Kommunicate.<\/li>\n<\/ol>\n\n\n\n<p>As you can see, it is simple and easy to integrate Kommunicate with your Sunshine Conversations application. Do let us know if you want to learn more about the Sunshine Conversations integration.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n","protected":false},"excerpt":{"rendered":"<p>Zendesk\u2019s Sunshine Conversations enables businesses to integrate messages from various channels into one continuous conversation and create interactive experiences across all platforms. By providing a unified API and built-in connectors for popular business tools such as Slack and Zendesk, every team within the organization can access a consolidated view of the customer conversation. This allows<\/p>\n","protected":false},"author":28,"featured_media":13807,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"no","_lmt_disable":"no","footnotes":""},"categories":[172],"tags":[],"class_list":{"0":"post-13803","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-integrations"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Integrate Kommunicate with Sunshine Conversations<\/title>\n<meta name=\"description\" content=\"Zendesk\u2019s Sunshine Conversations enables businesses to integrate messages from various channels into one continuous conversation and create interactive experiences across all platforms.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kommunicate.io\/blog\/integrate-kommunicate-with-sunshine-conversations\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Integrate Kommunicate with Zendesk Sunshine Conversations\" \/>\n<meta property=\"og:description\" content=\"Zendesk\u2019s Sunshine Conversations enables businesses to integrate messages from various channels into one continuous conversation and create interactive experiences across all platforms.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.kommunicate.io\/blog\/integrate-kommunicate-with-sunshine-conversations\/\" \/>\n<meta property=\"og:site_name\" content=\"Kommunicate Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/kommunicateio\" \/>\n<meta property=\"article:published_time\" content=\"2023-02-20T12:25:25+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-21T09:47:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/02\/How-to-Add-A-Chatbot-to-Webflow-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Yadav Venugopal\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@kommunicateio\" \/>\n<meta name=\"twitter:site\" content=\"@kommunicateio\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Yadav Venugopal\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" 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Integrating seamlessly with tools like Dialogflow, Zendesk, and WhatsApp Business API, Kommunicate enables organizations worldwide to scale their support operations without sacrificing quality.\",\"email\":\"support@kommunicate.io\",\"telephone\":\"+1-3476809337\",\"legalName\":\"Intentive Inc\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"11\",\"maxValue\":\"50\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/#\\\/schema\\\/person\\\/2211da7e04fcfcdbe6edbfa5f3f1b1d2\",\"name\":\"Yadav 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