{"id":20686,"date":"2024-09-04T07:30:00","date_gmt":"2024-09-04T07:30:00","guid":{"rendered":"https:\/\/www.kommunicate.io\/blog\/?p=20686"},"modified":"2024-09-04T06:42:07","modified_gmt":"2024-09-04T06:42:07","slug":"product-updates-august-2024","status":"publish","type":"post","link":"https:\/\/www.kommunicate.io\/blog\/product-updates-august-2024\/","title":{"rendered":"Here\u2019s What\u2019s New From August 2024 || Kommunicate Product Updates"},"content":{"rendered":"\n
\"Feature<\/figure>\n\n\n\n

In August, we worked on providing a more holistic experience for the customer service leaders who use our products. We\u2019ve implemented some highly requested integrations and built events to help you track your conversations.<\/p>\n\n\n\n

Let\u2019s take a look at these features in detail.<\/p>\n\n\n\n

Feature Updates<\/h2>\n\n\n\n

Track Conversation Events<\/h3>\n\n\n\n

Do you want to track all the events that happened during a conversation?<\/p>\n\n\n\n

With Conversation Events<\/strong>, you can see:<\/p>\n\n\n\n

1. Who assigned a conversation to an agent<\/p>\n\n\n\n

2. Which agent changed the status of a conversation<\/p>\n\n\n\n

3. The time at which an event took place<\/p>\n\n\n\n

This will help customer support leaders keep track of the conversations in their business with better insights and real-time updates.<\/p>\n\n\n\n

    <\/ol>\n\n\n\n

    For example:<\/p>\n\n\n\n

    1. If your chatbot assigns a conversation to an agent, you will see a notification like<\/p>\n\n\n\n

    \"If<\/figure>\n\n\n\n
      <\/ol>\n\n\n\n

      2. If an agent resolves a conversation and your customer re-opens it, you will see the following messages.<\/p>\n\n\n\n

      \"If<\/figure>\n\n\n\n
        <\/ol>\n\n\n\n

        Use Zendesk and Salesforce FAQs to Train Your Chatbot<\/h3>\n\n\n\n

        Your chatbot can now connect with your FAQs from Zendesk and Salesforce. <\/strong>Just go to your Knowledge Source <\/strong>section to start training.<\/p>\n\n\n\n

        You can find the Knowledge Source section in the following place:<\/p>\n\n\n\n

        \"Know<\/figure>\n\n\n\n

        Message-Based Pricing<\/h3>\n\n\n\n

        We\u2019re changing our pricing plans based on the market and the new features (generative AI) we\u2019ve added to stay competitive. You won\u2019t be charged based on the number of messages you use if you’re a new customer.<\/p>\n\n\n\n

        Note<\/strong>: These changes do not apply to existing customers.<\/p>\n\n\n\n

        Your plans will have the following message balance:<\/p>\n\n\n\n

          \n
        • Lite plan: 1,000 message\/month<\/li>\n\n\n\n
        • Advanced plan: 5,000 messages\/month<\/li>\n\n\n\n
        • Enterprise plan: Customizable number,<\/li>\n<\/ul>\n\n\n\n

          You\u2019ll only be charged overage if you go beyond these limits monthly.<\/p>\n\n\n\n

          Improvements<\/h2>\n\n\n\n
            \n
          • We\u2019re making the URL and document more accessible<\/strong>. When you click on the link with which the bot has been trained, it will be opened in another tab.<\/li>\n<\/ul>\n\n\n\n
              \n
            • You can now convert buttons to a list in WhatsApp<\/strong>. When there are more than three buttons present, you can present them as a list.<\/li>\n<\/ul>\n\n\n\n
              \"You<\/figure>\n\n\n\n

              Bug Fixes<\/h2>\n\n\n\n
                \n
              • Your chatbot will no longer respond to random queries when the Web option is not enabled.<\/li>\n\n\n\n
              • If we add space in the field name of the pre-lead collection, then the collected data of that input field will be visible in the user info section.<\/li>\n\n\n\n
              • Parse only the widget-related cookies.<\/li>\n\n\n\n
              • Our website scraper can now extract all URLs from the link you provide.<\/li>\n\n\n\n
              • CSAT ratings are now displayed in order.<\/li>\n\n\n\n
              • When you click an empty area in the list of Bots, it won\u2019t open a new tab for testing the bot.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                In August, we worked on providing a more holistic experience for the customer service leaders who use our products. We\u2019ve implemented some highly requested integrations and built events to help you track your conversations. Let\u2019s take a look at these features in detail. Feature Updates Track Conversation Events Do you want to track all the<\/p>\n","protected":false},"author":19,"featured_media":20691,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[23],"tags":[195,30,267,268],"class_list":{"0":"post-20686","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-product-updates","8":"tag-ai-chatbot","9":"tag-customer-service","10":"tag-kommunicate","11":"tag-product-updates"},"yoast_head":"\nHere\u2019s What\u2019s New From August 2024 || Kommunicate Product Updates<\/title>\n<meta name=\"description\" content=\"Explore Kommunicate's August 2024 product updates: track conversation events, use Zendesk and Salesforce FAQs, message based pricing, and essential bug fixes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kommunicate.io\/blog\/product-updates-august-2024\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Here\u2019s What\u2019s New From August 2024 || Kommunicate Product Updates\" \/>\n<meta property=\"og:description\" content=\"Explore Kommunicate's August 2024 product updates: track conversation events, use Zendesk and Salesforce FAQs, message based pricing, and essential bug fixes.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.kommunicate.io\/blog\/product-updates-august-2024\/\" \/>\n<meta property=\"og:site_name\" content=\"Kommunicate Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/kommunicateio\" \/>\n<meta property=\"article:published_time\" content=\"2024-09-04T07:30:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2024\/09\/Aug-2024-Product-Release-Notes.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Engineering at Kommunicate\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@kommunicateio\" \/>\n<meta name=\"twitter:site\" content=\"@kommunicateio\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Engineering at Kommunicate\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/product-updates-august-2024\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/product-updates-august-2024\\\/\"},\"author\":{\"name\":\"Engineering at Kommunicate\",\"@id\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/#\\\/schema\\\/person\\\/62cc43459927c774831a4c10d7be8c45\"},\"headline\":\"Here\u2019s What\u2019s New From August 2024 || Kommunicate Product Updates\",\"datePublished\":\"2024-09-04T07:30:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/product-updates-august-2024\\\/\"},\"wordCount\":431,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/product-updates-august-2024\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Aug-2024-Product-Release-Notes.png\",\"keywords\":[\"ai chatbot\",\"Customer service\",\"Kommunicate\",\"Product Updates\"],\"articleSection\":[\"Product Updates\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/product-updates-august-2024\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/product-updates-august-2024\\\/\",\"url\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/product-updates-august-2024\\\/\",\"name\":\"Here\u2019s What\u2019s New From August 2024 || Kommunicate Product Updates\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/product-updates-august-2024\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/product-updates-august-2024\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Aug-2024-Product-Release-Notes.png\",\"datePublished\":\"2024-09-04T07:30:00+00:00\",\"description\":\"Explore Kommunicate's August 2024 product updates: track conversation events, use Zendesk and Salesforce FAQs, message based pricing, and essential bug fixes.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/product-updates-august-2024\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/product-updates-august-2024\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/product-updates-august-2024\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Aug-2024-Product-Release-Notes.png\",\"contentUrl\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Aug-2024-Product-Release-Notes.png\",\"width\":1280,\"height\":800,\"caption\":\"Feature Image for Monthly Product Release Notes for August 2024\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/product-updates-august-2024\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Blog\",\"item\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Product Updates\",\"item\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/category\\\/product-updates\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Here\u2019s What\u2019s New From August 2024 || Kommunicate Product Updates\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/\",\"name\":\"The Kommunicate Blog\",\"description\":\"Insights on AI-Powered Customer Support\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/#organization\",\"name\":\"Kommunicate\",\"url\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/05\\\/Kommunicate-logo.png\",\"contentUrl\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/05\\\/Kommunicate-logo.png\",\"width\":400,\"height\":400,\"caption\":\"Kommunicate\"},\"image\":{\"@id\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/kommunicateio\",\"https:\\\/\\\/x.com\\\/kommunicateio\"],\"description\":\"Founded to bridge the gap between automation and human empathy, Kommunicate is a customer communication platform that combines the power of AI agents with the warmth of live support. Integrating seamlessly with tools like Dialogflow, Zendesk, and WhatsApp Business API, Kommunicate enables organizations worldwide to scale their support operations without sacrificing quality.\",\"email\":\"support@kommunicate.io\",\"telephone\":\"+1-3476809337\",\"legalName\":\"Intentive Inc\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"11\",\"maxValue\":\"50\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/#\\\/schema\\\/person\\\/62cc43459927c774831a4c10d7be8c45\",\"name\":\"Engineering at Kommunicate\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/dcee2ca22b76b62a8076bfcb087f0510dd97fe17e6b2c2f9b0a79d6899c61eba?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/dcee2ca22b76b62a8076bfcb087f0510dd97fe17e6b2c2f9b0a79d6899c61eba?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/dcee2ca22b76b62a8076bfcb087f0510dd97fe17e6b2c2f9b0a79d6899c61eba?s=96&d=mm&r=g\",\"caption\":\"Engineering at Kommunicate\"},\"url\":\"https:\\\/\\\/www.kommunicate.io\\\/blog\\\/author\\\/engineering-at-kommunicate\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Here\u2019s What\u2019s New From August 2024 || Kommunicate Product Updates","description":"Explore Kommunicate's August 2024 product updates: track conversation events, use Zendesk and Salesforce FAQs, message based pricing, and essential bug fixes.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.kommunicate.io\/blog\/product-updates-august-2024\/","og_locale":"en_US","og_type":"article","og_title":"Here\u2019s What\u2019s New From August 2024 || Kommunicate Product Updates","og_description":"Explore Kommunicate's August 2024 product updates: track conversation events, use Zendesk and Salesforce FAQs, message based pricing, and essential bug fixes.","og_url":"https:\/\/www.kommunicate.io\/blog\/product-updates-august-2024\/","og_site_name":"Kommunicate Blog","article_publisher":"https:\/\/www.facebook.com\/kommunicateio","article_published_time":"2024-09-04T07:30:00+00:00","og_image":[{"width":1280,"height":800,"url":"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2024\/09\/Aug-2024-Product-Release-Notes.png","type":"image\/png"}],"author":"Engineering at Kommunicate","twitter_card":"summary_large_image","twitter_creator":"@kommunicateio","twitter_site":"@kommunicateio","twitter_misc":{"Written by":"Engineering at Kommunicate","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.kommunicate.io\/blog\/product-updates-august-2024\/#article","isPartOf":{"@id":"https:\/\/www.kommunicate.io\/blog\/product-updates-august-2024\/"},"author":{"name":"Engineering at Kommunicate","@id":"https:\/\/www.kommunicate.io\/blog\/#\/schema\/person\/62cc43459927c774831a4c10d7be8c45"},"headline":"Here\u2019s What\u2019s New From August 2024 || Kommunicate Product Updates","datePublished":"2024-09-04T07:30:00+00:00","mainEntityOfPage":{"@id":"https:\/\/www.kommunicate.io\/blog\/product-updates-august-2024\/"},"wordCount":431,"commentCount":0,"publisher":{"@id":"https:\/\/www.kommunicate.io\/blog\/#organization"},"image":{"@id":"https:\/\/www.kommunicate.io\/blog\/product-updates-august-2024\/#primaryimage"},"thumbnailUrl":"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2024\/09\/Aug-2024-Product-Release-Notes.png","keywords":["ai chatbot","Customer service","Kommunicate","Product Updates"],"articleSection":["Product Updates"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.kommunicate.io\/blog\/product-updates-august-2024\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.kommunicate.io\/blog\/product-updates-august-2024\/","url":"https:\/\/www.kommunicate.io\/blog\/product-updates-august-2024\/","name":"Here\u2019s What\u2019s New From August 2024 || Kommunicate Product Updates","isPartOf":{"@id":"https:\/\/www.kommunicate.io\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.kommunicate.io\/blog\/product-updates-august-2024\/#primaryimage"},"image":{"@id":"https:\/\/www.kommunicate.io\/blog\/product-updates-august-2024\/#primaryimage"},"thumbnailUrl":"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2024\/09\/Aug-2024-Product-Release-Notes.png","datePublished":"2024-09-04T07:30:00+00:00","description":"Explore Kommunicate's August 2024 product updates: track conversation events, use Zendesk and Salesforce FAQs, message based pricing, and essential bug fixes.","breadcrumb":{"@id":"https:\/\/www.kommunicate.io\/blog\/product-updates-august-2024\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.kommunicate.io\/blog\/product-updates-august-2024\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.kommunicate.io\/blog\/product-updates-august-2024\/#primaryimage","url":"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2024\/09\/Aug-2024-Product-Release-Notes.png","contentUrl":"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2024\/09\/Aug-2024-Product-Release-Notes.png","width":1280,"height":800,"caption":"Feature Image for Monthly Product Release Notes for August 2024"},{"@type":"BreadcrumbList","@id":"https:\/\/www.kommunicate.io\/blog\/product-updates-august-2024\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Blog","item":"https:\/\/www.kommunicate.io\/blog\/"},{"@type":"ListItem","position":2,"name":"Product Updates","item":"https:\/\/www.kommunicate.io\/blog\/category\/product-updates\/"},{"@type":"ListItem","position":3,"name":"Here\u2019s What\u2019s New From August 2024 || Kommunicate Product Updates"}]},{"@type":"WebSite","@id":"https:\/\/www.kommunicate.io\/blog\/#website","url":"https:\/\/www.kommunicate.io\/blog\/","name":"The Kommunicate Blog","description":"Insights on AI-Powered Customer Support","publisher":{"@id":"https:\/\/www.kommunicate.io\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.kommunicate.io\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.kommunicate.io\/blog\/#organization","name":"Kommunicate","url":"https:\/\/www.kommunicate.io\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.kommunicate.io\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2024\/05\/Kommunicate-logo.png","contentUrl":"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2024\/05\/Kommunicate-logo.png","width":400,"height":400,"caption":"Kommunicate"},"image":{"@id":"https:\/\/www.kommunicate.io\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/kommunicateio","https:\/\/x.com\/kommunicateio"],"description":"Founded to bridge the gap between automation and human empathy, Kommunicate is a customer communication platform that combines the power of AI agents with the warmth of live support. Integrating seamlessly with tools like Dialogflow, Zendesk, and WhatsApp Business API, Kommunicate enables organizations worldwide to scale their support operations without sacrificing quality.","email":"support@kommunicate.io","telephone":"+1-3476809337","legalName":"Intentive Inc","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"11","maxValue":"50"}},{"@type":"Person","@id":"https:\/\/www.kommunicate.io\/blog\/#\/schema\/person\/62cc43459927c774831a4c10d7be8c45","name":"Engineering at Kommunicate","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/dcee2ca22b76b62a8076bfcb087f0510dd97fe17e6b2c2f9b0a79d6899c61eba?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/dcee2ca22b76b62a8076bfcb087f0510dd97fe17e6b2c2f9b0a79d6899c61eba?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/dcee2ca22b76b62a8076bfcb087f0510dd97fe17e6b2c2f9b0a79d6899c61eba?s=96&d=mm&r=g","caption":"Engineering at Kommunicate"},"url":"https:\/\/www.kommunicate.io\/blog\/author\/engineering-at-kommunicate\/"}]}},"modified_by":"Harsh Zavery","_links":{"self":[{"href":"https:\/\/www.kommunicate.io\/blog\/wp-json\/wp\/v2\/posts\/20686","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kommunicate.io\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.kommunicate.io\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.kommunicate.io\/blog\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kommunicate.io\/blog\/wp-json\/wp\/v2\/comments?post=20686"}],"version-history":[{"count":1,"href":"https:\/\/www.kommunicate.io\/blog\/wp-json\/wp\/v2\/posts\/20686\/revisions"}],"predecessor-version":[{"id":20692,"href":"https:\/\/www.kommunicate.io\/blog\/wp-json\/wp\/v2\/posts\/20686\/revisions\/20692"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.kommunicate.io\/blog\/wp-json\/wp\/v2\/media\/20691"}],"wp:attachment":[{"href":"https:\/\/www.kommunicate.io\/blog\/wp-json\/wp\/v2\/media?parent=20686"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.kommunicate.io\/blog\/wp-json\/wp\/v2\/categories?post=20686"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.kommunicate.io\/blog\/wp-json\/wp\/v2\/tags?post=20686"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}