{"id":27672,"date":"2026-02-13T18:13:45","date_gmt":"2026-02-13T18:13:45","guid":{"rendered":"https:\/\/www.kommunicate.io\/blog\/?p=27672"},"modified":"2026-02-13T18:13:46","modified_gmt":"2026-02-13T18:13:46","slug":"security-questionnaire-template-vendor-risk","status":"publish","type":"post","link":"https:\/\/www.kommunicate.io\/blog\/security-questionnaire-template-vendor-risk\/","title":{"rendered":"Security Questionnaire Template for AI Support Vendors: What to Ask Before You Trust Automation"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"800\" src=\"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2026\/02\/Security-Questionnaire.avif\" alt=\"Security questionnaire template diagram for AI support vendors, illustrating the risk assessment flow from data access and system safety to verified compliance.\" class=\"wp-image-27675\" title=\"Security Questionnaire for AI Support\"\/><\/figure>\n\n\n\n<p>AI support automation sits in the middle of your customer data, identity workflows, and operational actions. The right diligence is not a 200-question checkbox exercise. It is a structured way to answer three risk questions:<\/p>\n\n\n\n<p>1. <a href=\"https:\/\/www.kommunicate.io\/blog\/improving-security-and-data-reduction-for-support-chatbots\/\">Where does our data go, and who can touch it?<\/a><\/p>\n\n\n\n<p>2. What can the system do, and what stops unsafe actions?<\/p>\n\n\n\n<p>3. If something goes wrong, can we prove what happened?<\/p>\n\n\n\n<ol class=\"wp-block-list\"><\/ol>\n\n\n\n<p>Below is a copy-pasteable security questionnaire template designed for how people actually search \u201csecurity questionnaire template\u201d today: standardized baselines (SIG, CAIQ\/STAR) plus the AI-specific controls that generic vendor questionnaires do not cover. (Shared Assessments).\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1536\" height=\"1024\" src=\"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2026\/02\/Key-Areas.avif\" alt=\"The 6-step framework for a modern security questionnaire template, highlighting specific AI controls like prompt injection and hallucination grounding alongside standard SOC2 checks.\" class=\"wp-image-27676\" title=\"Key Areas to Cover for Security\"\/><figcaption class=\"wp-element-caption\">Key Areas to Cover for Security<\/figcaption><\/figure>\n\n\n\n<p>We\u2019ll cover:<\/p>\n\n\n\n<p>1. <a href=\"#what-automation-are-we-enabling\">What Automation Are We Enabling?<\/a><\/p>\n\n\n\n<p>2. <a href=\"#what-baseline-evidence-proves-trust\">What Baseline Evidence Proves Trust?<\/a><\/p>\n\n\n\n<p>3. <a href=\"#who-owns-security-governance-here\">Who Owns Security Governance Here?<\/a><\/p>\n\n\n\n<p>4. <a href=\"#where-does-customer-data-go\">Where Does Customer Data Go?<\/a><\/p>\n\n\n\n<p>5. <a href=\"#who-can-access-what-internally\">Who Can Access What Internally?<\/a><\/p>\n\n\n\n<p>6. <a href=\"#how-secure-is-the-platform\">How Secure Is the Platform?<\/a><\/p>\n\n\n\n<p>7. <a href=\"#how-will-incidents-be-handled\">How Will Incidents Be Handled?<\/a><\/p>\n\n\n\n<p>10. <a href=\"#how-is-ai-data-used\">How Is AI Data Used?<\/a><\/p>\n\n\n\n<p>11. <a href=\"#how-do-you-prevent-hallucinations\">How Do You Prevent Hallucinations?<\/a><\/p>\n\n\n\n<p>12. <a href=\"#how-do-you-stop-prompt-injection\">How Do You Stop Prompt Injection?<\/a><\/p>\n\n\n\n<p>13. <a href=\"#how-do-we-audit-everything\">How Do We Audit Everything?<\/a><\/p>\n\n\n\n<p>14. <a href=\"#how-do-we-validate-answers\">How Do We Validate Answers?<\/a><\/p>\n\n\n\n<p>15. <a href=\"#conclusion\">Conclusion<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-automation-are-we-enabling\">What Automation Are We Enabling?<\/h2>\n\n\n\n<p>You cannot assess vendor risk until you scope the automation. Keep this short and force clarity.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-ask\">Ask<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Which channels are in scope (web chat, WhatsApp, email, voice)?<\/li>\n\n\n\n<li>Which systems are integrated (CRM, ticketing, order system, identity)?<\/li>\n\n\n\n<li>What data classes are processed (PII, payment, auth artifacts, attachments)?<\/li>\n\n\n\n<li>What actions can the agent execute (read-only, draft-only, transactional changes)?<\/li>\n\n\n\n<li>Which regions and residency requirements apply?<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-evidence-to-provide\">Evidence to provide<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>High-level data flow diagram + list of integrations and requested permissions.<\/li>\n<\/ul>\n\n\n\n<p>Once you\u2019ve defined the scope, you can ask for proof that the vendor\u2019s security program is real, current, and relevant to the product you will deploy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-baseline-evidence-proves-trust\">What Baseline Evidence Proves Trust?<\/h2>\n\n\n\n<p>Start with standardized artifacts so your review is comparable across vendors.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-ask-0\">Ask<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide <a href=\"https:\/\/www.kommunicate.io\/blog\/hipaa-and-soc2-the-basics-explained\/\">SOC 2 Type II<\/a> and\/or ISO 27001 with explicit scope.<\/li>\n\n\n\n<li>Provide <a href=\"https:\/\/cloudsecurityalliance.org\/artifacts\/star-level-1-security-questionnaire-caiq-v4\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">CSA CAIQ (STAR Level 1)<\/a> answers, or an equivalent mapping for cloud controls transparency.\u00a0<\/li>\n\n\n\n<li>If your process uses Shared Assessments, can the vendor support <a href=\"https:\/\/sharedassessments.org\/sig\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">SIG responses<\/a> (Standardized Information Gathering responses) or mapping?<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-red-flags\">Red flags<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Audit scope excludes the product you will use.<\/li>\n\n\n\n<li>\u201cWe are working on SOC 2\u201d with no timeline or interim controls.<\/li>\n<\/ul>\n\n\n\n<p>Baseline reports can confirm control coverage, but you still need to know who is accountable for security day to day and how governance actually operates.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"who-owns-security-governance-here\">Who Owns Security Governance Here?<\/h2>\n\n\n\n<p>You are testing accountability, not marketing claims.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-ask-1\">Ask<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Who is the named security owner and escalation path?<\/li>\n\n\n\n<li>What policies exist (secure SDLC, access control, incident response, vendor risk)?<\/li>\n\n\n\n<li>How are exceptions approved, time-boxed, and logged?<\/li>\n\n\n\n<li>How often is security training done for engineering and support?<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-evidence-to-provide-0\">Evidence to provide<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Security policy index or control map, plus ownership by function.<\/li>\n<\/ul>\n\n\n\n<p>Governance tells you who owns the controls. Next, validate the most important outcome of those controls: strict, predictable handling of your customer data.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"where-does-customer-data-go\">Where Does Customer Data Go?<\/h2>\n\n\n\n<p>This is the highest information gain section for AI support vendors.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-ask-2\">Ask<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What data is collected, derived, and stored (transcripts, summaries, embeddings)?<\/li>\n\n\n\n<li>Retention defaults and whether retention is configurable by tenant.<\/li>\n\n\n\n<li>Encryption in transit and at rest, plus key management approach.<\/li>\n\n\n\n<li>Deletion process and deletion SLA, including backups and derived data.<\/li>\n\n\n\n<li>Subprocessors list and change notification process.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-evidence-to-provide-1\">Evidence to provide<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>DPA, subprocessors list, retention schedule, deletion policy excerpt.<\/li>\n<\/ul>\n\n\n\n<p>Data policies only matter if access to that data is tightly controlled. The next step is to verify least privilege and support access discipline.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"who-can-access-what-internally\"><strong>Who Can Access What Internally?<\/strong><\/h2>\n\n\n\n<p>Most \u201cAI vendor\u201d incidents become access control failures in practice.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-ask-3\">Ask<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.cloudflare.com\/en-gb\/learning\/access-management\/what-is-saml\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">SSO\/SAML<\/a> (Single Sign On and Security Assertion Markup Language) and MFA (Multi-Factor Authentication) support, and whether enforcement is tenant-controlled.<\/li>\n\n\n\n<li>RBAC (Role-Based Access Control) granularity (admin vs agent vs analyst) and least-privilege defaults.<\/li>\n\n\n\n<li>Vendor support access: is it just-in-time, approved, and time-boxed?<\/li>\n\n\n\n<li>Audit logs for exports, config changes, permission changes, and admin actions.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-evidence-to-provide-2\">Evidence to provide<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>RBAC matrix + sample redacted audit logs.<\/li>\n<\/ul>\n\n\n\n<p>Strong access controls reduce exposure, but you still need assurance the underlying platform is engineered and operated securely.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-secure-is-the-platform\">How Secure Is the Platform?<\/h2>\n\n\n\n<p>Here, you test engineering maturity and operational hygiene.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-ask-4\">Ask<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Secure SDLC (Software Development Life Cycle) controls: code review, dependency scanning, secret scanning.<\/li>\n\n\n\n<li>Vulnerability management: <a href=\"https:\/\/www.kommunicate.io\/what-is\/service-level-agreement\/\">SLAs<\/a> by severity and patch cadence.<\/li>\n\n\n\n<li>Pen testing: frequency and whether an executive summary is shareable.<\/li>\n\n\n\n<li>Tenant isolation: how cross-tenant access is prevented and tested.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-evidence-to-provide-3\">Evidence to provide<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pen test executive summary + vulnerability remediation policy and SLAs.<\/li>\n<\/ul>\n\n\n\n<p>Even mature platforms have incidents. What separates safe vendors from risky ones is how quickly and transparently they respond when something breaks.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-will-incidents-be-handled\">How Will Incidents Be Handled?<\/h2>\n\n\n\n<p>You want a predictable, time-bound response posture.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-ask-5\">Ask<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Incident classification and on-call coverage.<\/li>\n\n\n\n<li>Customer notification timelines and triggers.<\/li>\n\n\n\n<li>Forensics readiness: log retention, evidence preservation, legal hold support.<\/li>\n\n\n\n<li>\u201cWhat changed after the last incident?\u201d (high signal question)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-evidence-to-provide-4\">Evidence to provide<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Incident response excerpt (roles + comms timeline) and log retention policy.<\/li>\n<\/ul>\n\n\n\n<p>Traditional IR is necessary, but AI vendors introduce an additional risk surface: how prompts, transcripts, and model providers interact with your data.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-is-ai-data-used\">How Is AI Data Used?<\/h2>\n\n\n\n<p>This is where many vendors become unsafe by default.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-ask-6\">Ask<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Which models are used and where are they hosted (first-party, third-party)?<\/li>\n\n\n\n<li>Is customer data used for training by default? If no, how is it enforced?<\/li>\n\n\n\n<li>Are transcripts, prompts, or attachments shared with model providers?<\/li>\n\n\n\n<li>Are embeddings or fine-tuning used, and how can customers opt out?<\/li>\n<\/ul>\n\n\n\n<p><a href=\"https:\/\/www.fsisac.com\/hubfs\/Knowledge\/AI\/FSISAC_GenerativeAI-VendorEvaluation&amp;QualitativeRiskAssessmentGuide.pdf\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">FS-ISAC frames GenAI vendor evaluation<\/a> as a structured supplement to existing third-party risk programs, with documented outcomes and qualitative risk assessment.\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-evidence-to-provide-5\">Evidence to provide<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI data usage policy + AI subprocessors list.<\/li>\n<\/ul>\n\n\n\n<p>Data governance answers \u201cwhere data goes.\u201d Next, you must answer \u201chow the AI behaves,\u201d especially when it is uncertain or under attack.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-do-you-prevent-hallucinations\">How Do You Prevent Hallucinations?<\/h2>\n\n\n\n<p>You are not only buying answers. You are buying safe failure modes.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-ask-7\">Ask<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Can answers be restricted to approved sources (grounding via KB or policy docs)?<\/li>\n\n\n\n<li>What happens on low confidence (refuse, clarify, escalate)?<\/li>\n\n\n\n<li>How are model or prompt updates regression-tested?<\/li>\n\n\n\n<li>Can handoff include a structured summary and cited sources?<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-evidence-to-provide-6\">Evidence to provide<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Example grounded answers (redacted) + evaluation methodology summary.<\/li>\n<\/ul>\n\n\n\n<p>A system can be well-grounded and still be manipulated. The next layer is adversarial resilience: prompt injection, jailbreaks, and tool abuse.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-do-you-stop-prompt-injection\">How Do You Stop Prompt Injection?<\/h2>\n\n\n\n<p>Prompt injection is not theoretical in customer-facing automation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-ask-8\">Ask<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>How do you isolate system instructions from user content?<\/li>\n\n\n\n<li>How do you treat untrusted inputs (links, attachments, pasted HTML)?<\/li>\n\n\n\n<li>Are there policy gates that cannot be overridden by prompts?<\/li>\n\n\n\n<li>Are tool\/action requests validated against policy and permissions?<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-evidence-to-provide-7\">Evidence to provide<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>High-level testing or red-team approach and tool safety controls.<\/li>\n<\/ul>\n\n\n\n<p>Even strong defenses will fail occasionally. Your final line of control is auditability: the ability to reconstruct decisions, data access, and actions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-do-we-audit-everything\">How Do We Audit Everything?<\/h2>\n\n\n\n<p>If the bot takes actions, you need provable audit trails.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-ask-9\">Ask<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Do logs capture configuration changes, retrieved sources, action attempts, and exports?<\/li>\n\n\n\n<li>Can customers export transcripts, summaries, and action logs for audit?<\/li>\n\n\n\n<li>Is there tenant-level change history (who changed what, when)?<\/li>\n\n\n\n<li>What is the log retention window, and can it be extended?<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-evidence-to-provide-8\">Evidence to provide<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sample redacted audit export + configuration change history view.<\/li>\n<\/ul>\n\n\n\n<p>Auditing capabilities are only useful if you actually verify claims up front. Close the loop with a short validation pack that prevents \u201ccheckbox security.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-do-we-validate-answers\">How Do We Validate Answers?<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1536\" height=\"1024\" src=\"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2026\/02\/Evidence-Validation.avif\" alt=\"Security questionnaire template checklist comparing valid vendor evidence (SOC 2 scope, DPA, Pen Test) against critical red flags like 'unclear AI training use' and 'no admin audit logs'.\" class=\"wp-image-27677\" title=\"Evidence Pack &amp; Red Flags\"\/><figcaption class=\"wp-element-caption\">Evidence Pack &amp; Red Flags<\/figcaption><\/figure>\n\n\n\n<p>Most questionnaires fail because \u201cYes\u201d cannot be verified. Vendor assessment guidance repeatedly emphasizes consistency and verifiability as the practical bottlenecks.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-validation-checklist-request-these-documents\">Validation Checklist (Request these Documents)<\/h3>\n\n\n\n<p>1. SOC 2 Type II and\/or ISO 27001 scope statement<\/p>\n\n\n\n<p>2. Pen test executive summary<\/p>\n\n\n\n<p>3. <a href=\"https:\/\/ironcladapp.com\/journal\/contracts\/what-is-a-data-processing-agreement-dpa\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">DPA<\/a> + subprocessors list<\/p>\n\n\n\n<p>4. Incident response excerpt + notification timeline<\/p>\n\n\n\n<p>5. DR (Disaster Recovery) test summary (date + outcome)<\/p>\n\n\n\n<ol class=\"wp-block-list\"><\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-practical-pilot-rule\">Practical pilot rule<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Start with low-risk intents, disable privileged actions, enforce strict logging, and require human approval for sensitive tools until controls are proven.<\/li>\n<\/ul>\n\n\n\n<p>If a vendor can provide these artifacts, align them to your scope, and demonstrate AI safety controls with audit trails, you can move from \u201ctrust\u201d to \u201cverified confidence.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"conclusion\">Conclusion<\/h2>\n\n\n\n<p>AI support automation is safest when you treat it like an operational system, not a chatbot. Scope what the agent can access and do, demand baseline evidence that maps to recognized frameworks, and then pressure-test the AI-specific risk surface: data usage, grounding, injection resistance, and action safety.&nbsp;<\/p>\n\n\n\n<p>Finally, verify everything with a tight evidence pack and a low-risk pilot that forces real audit trails. If a vendor can meet those requirements, you are deploying it with controlled exposure and defensible assurance.<\/p>\n\n\n\n<p>If you\u2019re evaluating AI support automation and want a platform that supports secure deployments (grounded answers, configurable access controls, audit-ready logs, and safe handoff patterns), <a href=\"https:\/\/calendly.com\/kommunicate\/kommunicate-call?back=1&amp;month=2025-12\">book a demo of Kommunicate<\/a> to see how to roll out AI support with the right guardrails from day one.<\/p>\n\n\n<div class=\"sabox-plus-item\"><div class=\"saboxplugin-wrap\" itemtype=\"http:\/\/schema.org\/Person\" itemscope itemprop=\"author\"><div class=\"saboxplugin-tab\"><div class=\"saboxplugin-gravatar\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/07\/1650566709663.jpeg\" width=\"100\"  height=\"100\" alt=\"dev\" itemprop=\"image\"><\/div><div class=\"saboxplugin-authorname\"><a href=\"https:\/\/www.kommunicate.io\/blog\/author\/devashish\/\" class=\"vcard author\" rel=\"author\"><span class=\"fn\">Devashish Mamgain<\/span><\/a><\/div><div class=\"saboxplugin-desc\"><div itemprop=\"description\"><p>Devashish Mamgain is the CEO &amp; Co-Founder of Kommunicate, with 15+ years of experience in building exceptional AI and chat-based products. He believes the future is human and bot working together and complementing each other.<\/p>\n<\/div><\/div><div class=\"clearfix\"><\/div><div class=\"saboxplugin-socials \"><a title=\"Linkedin\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/devashish-mamgain-1a639320\/\" rel=\"nofollow noopener\" class=\"saboxplugin-icon-grey\"><svg aria-hidden=\"true\" class=\"sab-linkedin\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"currentColor\" d=\"M100.3 480H7.4V180.9h92.9V480zM53.8 140.1C24.1 140.1 0 115.5 0 85.8 0 56.1 24.1 32 53.8 32c29.7 0 53.8 24.1 53.8 53.8 0 29.7-24.1 54.3-53.8 54.3zM448 480h-92.7V334.4c0-34.7-.7-79.2-48.3-79.2-48.3 0-55.7 37.7-55.7 76.7V480h-92.8V180.9h89.1v40.8h1.3c12.4-23.5 42.7-48.3 87.9-48.3 94 0 111.3 61.9 111.3 142.3V480z\"><\/path><\/svg><\/span><\/a><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>AI support automation sits in the middle of your customer data, identity workflows, and operational actions. The right diligence is not a 200-question checkbox exercise. It is a structured way to answer three risk questions: 1. Where does our data go, and who can touch it? 2. What can the system do, and what stops<\/p>\n","protected":false},"author":1,"featured_media":27675,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[395,170],"tags":[195,458,30,206],"class_list":{"0":"post-27672","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-ai-agents","8":"category-chatbot","9":"tag-ai-chatbot","10":"tag-ai-security","11":"tag-customer-service","12":"tag-generative-ai"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Security Questionnaire Template (2026): Vendor Risk &amp; AI Safety<\/title>\n<meta name=\"description\" content=\"Use this copy-pasteable security questionnaire template to vet AI support vendors. Covers 6 key risk areas including data privacy, SOC2, and AI safety.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kommunicate.io\/blog\/security-questionnaire-template-vendor-risk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Security Questionnaire Template for AI Support Vendors: What to Ask Before You Trust Automation\" \/>\n<meta property=\"og:description\" content=\"Use this copy-pasteable security questionnaire template to vet AI support vendors. 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