{"id":5541,"date":"2021-03-18T07:13:09","date_gmt":"2021-03-18T07:13:09","guid":{"rendered":"https:\/\/www.kommunicate.io\/blog\/?p=5541"},"modified":"2025-08-13T08:37:19","modified_gmt":"2025-08-13T08:37:19","slug":"whatsapp-bot","status":"publish","type":"post","link":"https:\/\/www.kommunicate.io\/blog\/whatsapp-bot\/","title":{"rendered":"How to Create a WhatsApp Bot in 5 Simple Steps"},"content":{"rendered":"\n

According to Statista<\/a>, 3 billion people use WhatsApp every month. Surveys also confirm that a massive 24.7% of the global population uses the app (Exploding Topics<\/a>).<\/p>\n\n\n\n

Put these two statistics together, and WhatsApp emerges as a key growth driver for businesses worldwide. Until recently, businesses only used email, phone, live chat, and social media to communicate with customers. The introduction of WhatsApp bots<\/a> into the mix provides a simple, direct, and real-time means of communication.<\/p>\n\n\n\n

What is a WhatsApp Bot?<\/h2>\n\n\n\n

A WhatsApp bot is an automated system that can converse with customers through WhatsApp. The WhatsApp number would be your business number. The chatbot<\/a> can provide quick replies, take customer queries, and offer canned responses or customer account information. The chatbot functions based on the user\u2019s input and sends answers based on the phrases or keypad presses programmed in its backend. You can integrate ChatGPT into your WhatsApp<\/a> if you want to move faster.<\/p>\n\n\n\n

To leverage a WhatsApp bot, you need the WhatsApp Business API, which activates upon receiving a message from a user to your business. Explore an example of a WhatsApp chatbot<\/a> from Kommunicate by clicking on the banner below.<\/p>\n\n\n\n

In this blog you will learn how to create a WhatsApp bot with this comprehensive step-by-step guide. Building a WhatsApp bot doesn’t require coding skills if you utilize the appropriate tools. Building a whatsApp bot involves two primary steps:<\/p>\n\n\n\n

1. Applying for WhatsApp API<\/p>\n\n\n\n

2. Build the WhatsApp chatbot<\/p>\n\n\n\n

\"Whatsapp<\/a>
Learn more about Whatsapp Chatbot<\/a><\/figcaption><\/figure>\n\n\n\n

How to Apply for WhatsApp Business API?<\/strong><\/h2>\n\n\n\n

Here are the steps you should follow to apply for WhatsApp business API and set up your dedicated WhatsApp Business number.<\/p>\n\n\n\n

Step 1: Sign up for Meta for Developers<\/a>. Once you sign up, you\u2019ll receive an email explaining the next steps to follow to get your application approved.<\/p>\n\n\n\n

Step2: Next, you need to create an app, select the type of app, and then name the App. <\/p>\n\n\n\n

\"Create<\/figure>\n\n\n\n

Step 3: Now click on configuration under whatsApp, edit the call back URL and verify the token. Copy the Call back URL and token from Kommunicate docs<\/a>, click on manage Webhook field > Select Message V16.0 click Verify and save.<\/p>\n\n\n\n

\"Enabling<\/figure>\n\n\n\n

Step 4: Finally, you will get a Test phone number, Phone number ID,Temporary access token, WhatsApp business account ID, API Version. that you need further.<\/p>\n\n\n\n

\"phone<\/figure>\n\n\n\n

How to Build a WhatsApp Bot<\/h2>\n\n\n\n

Step 1: Building a bot<\/strong><\/h3>\n\n\n\n

Log in to your Kommunicate dashboard <\/a>and navigate to the Bot Integration section. Click on the Kompose section and click on create another bot. You are now done creating your bot and all you have to worry about now is to \u201cEnable bot to human transfer\u201d when the bot encounters a query it does not understand. Enable this feature and click \u201cFinish Bot Setup.\u201d<\/p>\n\n\n\n

\"Kommunicate<\/figure>\n\n\n\n

From the next page, you can choose if this bot will handle all the incoming conversations. Click on \u201cLet this bot handle all the conversations\u201d and you are good to go.<\/p>\n\n\n\n

\"Bot<\/figure>\n\n\n\n

\ud83d\ude80 <\/strong> Bonus: If you want a pre-built chatbot? Here\u2019s<\/a> where to find a bunch of them!<\/p>\n\n\n\n

Start Building Your AI Chatbot Without Sign up<\/a><\/code><\/pre>\n\n\n\n
Train the WhatsApp Chatbot on Your Data<\/h4>\n\n\n\n
In Kommunicate, you can train your WhatsApp chatbot on custom data, so you don\u2019t have to spend much time manually training the AI, ensuring it is answering in your brand tone. You can upload support documents in the form of PDFs, Word files, or spreadsheets; just bring your data in. <\/p>\n\n\n\n
It doesn’t stop there, you can also train the WhatsApp chatbot using your website URLs. Simply input your main website URL, and Kommunicate will scrape your entire site, allowing you to choose which pages to include or exclude from training. <\/p>\n\n\n\n
Additionally, if your support articles are hosted on platforms like Zendesk or Salesforce, Kommunicate offers native integrations so you can instantly train your chatbot on hundreds of articles.<\/p>\n\n\n\n
Step 2. Create Chatbot Conversation Flow<\/h3>\n\n\n\n
After creating your first bot, you\u2019ll be transferred to Kommunicate Flow Designer. Click on the Bot response block to open its edit window. You can create the way you want.<\/p>\n\n\n\n
Here’s a primer<\/a> on how to design the communication flow for your WhatsApp chatbot.<\/p>\n\n\n\n
\"Entering<\/figure>\n\n\n\n
Step 3: Configuring WhatsApp<\/strong><\/h3>\n\n\n\n
And then Go to integrations > WhatsApp <\/strong>> and then Click on Meta cloud API <\/strong>on your Kommunicate Dashboard.<\/p>\n\n\n\n
\"whatsapp<\/figure>\n\n\n\n
Step 4 .Configure WhatsApp in Kommunicate<\/h3>\n\n\n\n
Enter the Test phone number, Phone number ID, Temporary access token, WhatsApp business account ID, API Version and Click ‘Save and Proceed’. <\/p>\n\n\n\n
\"Kommunicate<\/figure>\n\n\n\n
<\/div><\/div>\n\n\n\n
 Step 5. Test Your WhatsApp Bot<\/h3>\n\n\n\n
Now Kommunicate is successfully integrated with the WhatsApp account, try sending messages to the number linked to the account. These messages will be sent to Kommunicate chat as well. If the chatbot is already integrated, the bot will start replying to your WhatsApp chat queries.<\/p>\n\n\n
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\"Screenshot<\/figure>\n<\/div>\n\n\n
This is how the conversations will look like in the Kommunicate dashboard.<\/p>\n\n\n\n
\"Screenshot<\/figure>\n\n\n\n
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TRY IT OUT<\/a><\/div>\n<\/div>\n\n\n\n
Limitations of Whatsapp Bot<\/h2>\n\n\n\n
1. You can only send and receive specific media files. See more info here<\/a>.<\/p>\n\n\n\n
2. If more than 24 hours have passed since the last user message, only template messages will be allowed.<\/p>\n\n\n\n
3. WhatsApp does not support rich message responses from the bot, so they will not be received by the end-user.<\/p>\n\n\n\n