{"id":8033,"date":"2022-04-14T12:18:26","date_gmt":"2022-04-14T12:18:26","guid":{"rendered":"https:\/\/www.kommunicate.io\/blog\/?p=8033"},"modified":"2025-02-13T08:55:29","modified_gmt":"2025-02-13T08:55:29","slug":"integrate-zendesk-chat-with-kommunicate","status":"publish","type":"post","link":"https:\/\/www.kommunicate.io\/blog\/integrate-zendesk-chat-with-kommunicate\/","title":{"rendered":"Zendesk Chat (Zopim) Integration and  AI Chatbot"},"content":{"rendered":"\n<p>As the world of customer service and support evolves, businesses are increasingly adopting a hybrid approach to support delivery, involving both automated systems and human agents. Organisations of all sizes must strike a delicate balance between auto-response systems and live human agents in today&#8217;s fast-paced digital landscape. Chatbots, on the other hand, are only as good as the conversations they&#8217;re programmed to have. And, the more your chatbot anticipates a question or resolves an issue, the better a support rep will be at directing users away from a bot conversation and into a human conversation. As a result, we&#8217;re at a loss as to how to improve their chat experience with a bot or even build one from scratch. In this blog post, we&#8217;ll go over how Zendesk Chat can help you improve your chatbot experience.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/calendly.com\/kommunicate\/15min?month=2023-01&amp;utm_source=Demo%20link&amp;utm_medium=Inside%20the%20blog&amp;utm_campaign=Demo&amp;utm_id=Demo\"><img loading=\"lazy\" decoding=\"async\" width=\"615\" height=\"150\" src=\"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/01\/How-to-1.png\" alt=\"CTA banner\" class=\"wp-image-13206\" srcset=\"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/01\/How-to-1.png 615w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/01\/How-to-1-300x73.png 300w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/01\/How-to-1-175x43.png 175w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/01\/How-to-1-450x110.png 450w\" sizes=\"auto, (max-width: 615px) 100vw, 615px\" \/><\/a><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-zendesk-chat\">What is Zendesk chat?<\/h2>\n\n\n\n<p>Zendesk is an email-based ticketing system that helps businesses in tracking, prioritizing, and resolving support tickets. It can assist you in collecting customer requests submitted through various channels such as email, chat, social media, and chatbots and displaying them as tickets in a single dashboard. And using<a href=\"https:\/\/www.kommunicate.io\/integration\/zendesk-chatbot\/\"> Zendesk Chat<\/a>, also known as Zopim, you can instantly answer common questions and assist customers in submitting a ticket if their problem cannot be resolved right away.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/dashboard.kommunicate.io\/signup?utm_source=google&amp;utm_medium=tech+blog&amp;utm_id=tech+blog\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"250\" src=\"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/06\/Healthcare-CTA-1-\u2013-1-1-3-1024x250.png\" alt=\"try for free banner\" class=\"wp-image-15138\" srcset=\"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/06\/Healthcare-CTA-1-\u2013-1-1-3-1024x250.png 1024w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/06\/Healthcare-CTA-1-\u2013-1-1-3-300x73.png 300w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/06\/Healthcare-CTA-1-\u2013-1-1-3-768x187.png 768w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/06\/Healthcare-CTA-1-\u2013-1-1-3-1536x375.png 1536w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/06\/Healthcare-CTA-1-\u2013-1-1-3-175x43.png 175w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/06\/Healthcare-CTA-1-\u2013-1-1-3-450x110.png 450w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/06\/Healthcare-CTA-1-\u2013-1-1-3-1170x285.png 1170w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2023\/06\/Healthcare-CTA-1-\u2013-1-1-3.png 1845w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-why-to-integrate-zendesk-chat-with-kommunicate\">Why to integrate Zendesk Chat with Kommunicate?<\/h2>\n\n\n\n<pre class=\"wp-block-code\"><code><a href=\"https:\/\/www.kommunicate.io\/create-ai-chatbot\">Begin Your Chatbot journey Now Without Sign up<\/a><\/code><\/pre>\n\n\n\n<p>Integrating Zendesk chat&nbsp; with <a href=\"https:\/\/www.kommunicate.io\/\">Kommunicate<\/a> will improve your team performance by taking advantage of features like:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Live chat: Provide instant support to your customers with<a href=\"https:\/\/www.kommunicate.io\/product\/live-chat\"> live chat <\/a>wherever they visit your website from.<\/li>\n\n\n\n<li>Chatbot Builder: Using <a href=\"https:\/\/www.kommunicate.io\/product\/kompose-bot-builder\">Kompose<\/a> build and very own chatbot with no programming expertise<\/li>\n\n\n\n<li>Allow your agents to view the chat history and respond to tickets directly from the Zendesk dashboard.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Add AI Chatbot to your Zendesk account using Kommunicate | GUI Bot Builder | No Code\" width=\"770\" height=\"433\" src=\"https:\/\/www.youtube.com\/embed\/x0-WHuO7MO0?start=42&#038;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-zendesk-chat-zopim-integration-with-kommunicate\">Zendesk Chat ( Zopim) Integration with Kommunicate?<\/h2>\n\n\n\n<p>To set up the Zendesk chatbot, we will need a conversation automation tool for customer support teams, such as Kommunicate, to help them automate repetitive requests and focus on more complex tickets. When you use a tool like Kommunicate, the process becomes much easier. To integrate Zendesk chat with Kommunicate, follow these step-by-step instructions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-step-1-retrieve-zendesk-credentials-nbsp\">Step 1: Retrieve Zendesk credentials&nbsp;<\/h3>\n\n\n\n<p>To begin, log in to the Zendesk dashboard and obtain the credentials listed below.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email <\/strong>&#8211; The same email address that is used for logging into the Zendesk account.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Subdomain <\/strong>&#8211; The subdomain can be found in the URL of the Zendesk account, for example<em> https:\/\/yoursubdomain.zendesk.com.<\/em><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1010\" height=\"456\" src=\"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2025\/01\/zendesk-api.png\" alt=\"zendesk api settings enabling token access\" class=\"wp-image-24276\" srcset=\"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2025\/01\/zendesk-api.png 1010w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2025\/01\/zendesk-api-300x135.png 300w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2025\/01\/zendesk-api-768x347.png 768w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2025\/01\/zendesk-api-175x79.png 175w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2025\/01\/zendesk-api-450x203.png 450w\" sizes=\"auto, (max-width: 1010px) 100vw, 1010px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-step-2-integrate-zendesk-chat-with-kommunicate\">Step 2 : Integrate Zendesk chat with Kommunicate<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access your Kommunicate dashboard. If you don&#8217;t already have a kommunicate account, you can sign up for one <a href=\"https:\/\/dashboard.kommunicate.io\/signup?product=kommunicate\">here<\/a>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1008\" height=\"457\" src=\"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2025\/01\/chat-zendesk.png\" alt=\"zendesk api settings window highlighted Chat option\" class=\"wp-image-24278\" srcset=\"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2025\/01\/chat-zendesk.png 1008w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2025\/01\/chat-zendesk-300x136.png 300w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2025\/01\/chat-zendesk-768x348.png 768w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2025\/01\/chat-zendesk-175x79.png 175w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2025\/01\/chat-zendesk-450x204.png 450w\" sizes=\"auto, (max-width: 1008px) 100vw, 1008px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To proceed, Navigate to the Integrations menu and select the Zendesk tile.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/HnuD2EVAu0-eORyNuFBAW1xMbua5rHD2KY-egAd-LJZCjVSfTGel0pH2L__ZKytdA0mAfYIeD3TuINrt1XLF5Zp9DXSQ8Lu4HMfK3PYaTAVM2RCJkGpc79x4Ig1-LM1BdsmjQ0XZ\" alt=\"Zendesk Integrate\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In the pop up that appears, enter all of the credentials obtained from the zendesk dashboard in the appropriate fields. Complete the integration process, click the &#8220;save and integrate&#8221; button and make sure the Zopim chat integrate button is toggled On.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/xKMgALAqQL3Y81fGrUMdQ4DwF8wUUNjgSPQMjeqFZzZzAimzyEogxEV8EyRE6n4nZUs0UQ7AAyjYWaTn0bm4Y2o7irSrTOgOdzD6w8eQDF4YkszDZQhbWixWrXUjJTf9GQm7sfju\" alt=\"Integrating Zendesk with Kommunicate\"\/><\/figure>\n\n\n\n<p>Voila! Start testing the Kommunicate chatbot, and the conversation will appear on the Zendesk chat dashboard once the integration process is complete. Agents can also respond to users directly from zendesk chat.<\/p>\n\n\n<div class=\"wp-block-image is-resized\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"725\" height=\"1024\" src=\"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2022\/04\/Screen_PNG-2-725x1024.png\" alt=\"Zendesk Chat \" class=\"wp-image-8114\" style=\"width:355px;height:auto\" srcset=\"https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2022\/04\/Screen_PNG-2-725x1024.png 725w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2022\/04\/Screen_PNG-2-212x300.png 212w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2022\/04\/Screen_PNG-2-768x1085.png 768w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2022\/04\/Screen_PNG-2-175x247.png 175w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2022\/04\/Screen_PNG-2-450x636.png 450w, https:\/\/www.kommunicate.io\/blog\/wp-content\/uploads\/2022\/04\/Screen_PNG-2.png 780w\" sizes=\"auto, (max-width: 725px) 100vw, 725px\" \/><\/figure>\n<\/div>\n\n\n<p>(PS: If you prefer to add chatbot directly from the Zendesk marketplace you can <a href=\"https:\/\/www.zendesk.com\/in\/marketplace\/apps\/chat\/725792\/kommunicate-ai-chatbot\/?utm_source=Blogs&amp;utm_medium=Blog_link&amp;utm_campaign=Zendesk%2BKommunicate&amp;utm_id=Zendesk_Blog\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">integrate Zendesk live chat with Kommunicate Chatbot<\/a>\u00a0within a minute).<\/p>\n\n\n\n<pre class=\"wp-block-code has-background\" style=\"background:linear-gradient(135deg,rgb(238,238,238) 76%,rgb(169,184,195) 100%)\"><code>Transform your customer support with Kommunicate\u2019s\n<a href=\"https:\/\/www.kommunicate.io\/product\/ai-email-ticketing\/\">AI-powered email ticketing<\/a>\u2014resolve queries faster than ever!<\/code><\/pre>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-conclusion\">Conclusion<\/h2>\n\n\n\n<p>With this integration, you can easily build a chatbot that can answer your customers 24&#215;7. You can now use Zendesk Chat for handling &amp; routing customer queries and Kommunicate for managing everything else like assigning conversations to agents, setting trigger &amp; reply automation, etc.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p><em>At&nbsp;Kommunicate, we are envisioning a world-beating <a href=\"https:\/\/www.kommunicate.io\/\">customer support solution <\/a>to empower the new era of customer support. We would love to have you on board to have a first-hand experience of Kommunicate. You can signup&nbsp;<a href=\"https:\/\/dashboard.kommunicate.io\/signup\">here<\/a>&nbsp;and start delighting your customers right&nbsp;away.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>As the world of customer service and support evolves, businesses are increasingly adopting a hybrid approach to support delivery, involving both automated systems and human agents. Organisations of all sizes must strike a delicate balance between auto-response systems and live human agents in today&#8217;s fast-paced digital landscape. Chatbots, on the other hand, are only as<\/p>\n","protected":false},"author":23,"featured_media":8034,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"no","_lmt_disable":"no","footnotes":""},"categories":[172],"tags":[],"class_list":{"0":"post-8033","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-integrations"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Zendesk Chatbot: Integrate Zendesk Chat With Kommunicate in Just 2 Steps!<\/title>\n<meta name=\"description\" content=\"Learn in 2 steps to integrate Zopim (Zendesk ai chatbot) with help of seamless technology of Kommunicate. Complete zendesk chatbot setup in no time with no code.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kommunicate.io\/blog\/integrate-zendesk-chat-with-kommunicate\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Zendesk Chat (Zopim) Integration and AI Chatbot\" \/>\n<meta property=\"og:description\" content=\"Learn in 2 steps to integrate Zopim (Zendesk ai chatbot) with help of seamless technology of Kommunicate. 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