AI chatbots for conversational banking
Chatbots help banks increase revenue, improve CSAT, capture more leads, and support their customer better
Try for Free✓ 30 days trial ✓ Quick setup ✓ No credit card required
World’s leading banks and financial institution use Kommunicate
80%
Resolved customer requests without human involvement
Conversational banking at your fingertips
Let your customer help themselves using chatbots, reduce wait times and get help instantaneously; a win-win for both you and your customers.
- Access balance and account information
- Find the nearest bank branch
- Book appointments
- Report lost or stolen cards
- Check statements
Engage customers via chatbots and drive revenue
Keep your customer engaged by curating services and products that are relevant to them. Generate additional revenue.
- Recommend products and services
- Personalize recommendations
- Apply for new cards
- Generate leads for your sales teams
- Educate customers about new offers
Easy escalations and faster resolutions
Human + chatbot hybrid system to escalate important customer requests. A fully managed platform to handle live chat conversations.
- Automatic chatbot to human handoff
- Handoff to humans on request
- Unified chatbot and live chat widget
- Live agent dashboard to manage conversations
- Access FAQs
A full-fledged platform for managing customer support for banks
Chatbot platform
Make your own banking chatbots using AI chatbot builder, integrate any third-party chatbot, or request a custom chatbot from us - you have got them all.
Bot to human handoff
Seamlessly hand off the conversation to humans if the chatbot is unable to answer or the user wants to talk to human agents for escalated issues.
Team dashboard
Easily manage, reply and resolve your customer conversations using the dashboard - access relevant customer and user information.
Integrate everywhere
Make your own banking chatbots using AI chatbot builder, integrate any third-party chatbot, or request a custom chatbot from us - you have got them all.
Advanced analytics
Access actionable reports on the performance of your chatbots and human agents. See reports for top KPIs of banking customer experience.
Cross-platform integration
Easily integrate your chatbot with your websites, web apps, CMS, and mobile apps. Free integration support and guidance on request.
After using Kommunicate, we saw an increase of 980% in customer conversations. The chatbot-based automation does a lot for us - trigger a conversation, resolve customer queries, and even generate business opportunities that we can redirect to our sales executives.
By shifting customer requests to Kommunicate chat, we automated many of the repetitive tasks that our customer service team performs daily. We have been able to automatically contain 60% of incoming customer service requests for Epic Sports.
We were able to see a 20% dip in customer service request escalations in a few months using Kommunicate. Our waiting queues are dissolving much faster, and users are coming back to the chatbot, making it a preferred channel for escalating any question.
After we started using the Kommunicate chatbot, our team saved more than 2000 hours every month, which we were otherwise spending on doing repetitive tasks like answering FAQs. We were truly impressed with the way Kommunicate has evolved as a product over the last couple of years we have been associated with them.
