| Features | Lite | Advanced | Scale | Enterprise |
|---|---|---|---|---|
| Teammates included in base price | 2 | 5 | 10 | Talk to us |
| Cost per additional teammate | $20/mo | $30/mo | $50/mo | Talk to us |
| Messages | 1,000 | 5,000 | Custom | Talk to us |
| Overage | $0.02 per message | $0.02 per message | $0.02 per message | $0.02 per message |
| Bot Integration {{ site.data.svgs.rightArrowSVG }} | ||||
|---|---|---|---|---|
| Unlimited bots with Flow Designer | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Bot to human hand-off | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| {{ dilogflowIcon }} Dialogflow ES & CX integration | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| {{ AWSIcon }} Amazon Lex integration | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| IBM Watson integration | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Kompose GUI bot builder | Upto 25 intents | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| {{ chatGptIcon }} OpenAI | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| {{ customBotIcon }} Custom bot | - | - | {{featureAvailable}} | {{featureAvailable}} |
| Generative AI {{ site.data.svgs.rightArrowSVG }} | ||||
|---|---|---|---|---|
| Train bot on documents | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Train bot on help centers, FAQs, and URLs | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Custom bot persona | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Omni Channel {{ site.data.svgs.rightArrowSVG }} | ||||
|---|---|---|---|---|
| Web | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Mobile (Android, iOS, Flutter, ReactNative, Ionic/Capacitor) | - | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Campaign Messaging | - | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| {{ whatsappIcon }} Whatsapp | 1 Phone number | 2 Phone numbers | Custom | |
| {{ facebookIcon }} Facebook | - | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| {{ telegramIcon }} Telegram | - | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| {{ lineIcon }} Line | - | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| {{ viberIcon }} Viber | - | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| {{ instagramIcon }} Instagram | - | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Integrations {{ site.data.svgs.rightArrowSVG }} | ||||
|---|---|---|---|---|
| {{ agileCRMIcon }} Agile CRM | - | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| {{ pipeDriveIcon }} Pipedrive | - | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| {{ salesforceIcon }} Salesforce | - | - | {{featureAvailable}} | {{featureAvailable}} |
| {{ zapierIcon }} Zapier | - | - | {{featureAvailable}} | {{featureAvailable}} |
| {{ zendeskIcon }} Zendesk | - | - | {{featureAvailable}} | {{featureAvailable}} |
| API access for deeper level integration | - | - | {{featureAvailable}} | {{featureAvailable}} |
| SAML-based single sign-on (SSO) | - | - | - | {{featureAvailable}} |
| Custom integration with your system | - | - | - | {{featureAvailable}} |
| {{ gaAnalyticsIcon }} Google Analytics | - | - | {{featureAvailable}} | {{featureAvailable}} |
| Time Savers {{ site.data.svgs.rightArrowSVG }} | ||||
|---|---|---|---|---|
| Quick replies | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Ready to use bot templates | - | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Import/Export bot | - | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Import bot intents from CSV | - | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Auto-resolve conversations | - | - | {{featureAvailable}} | {{featureAvailable}} |
| Resolve conversations through bot | - | - | {{featureAvailable}} | {{featureAvailable}} |
| Connect helpcenter with bot | - | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Chat Widget {{ site.data.svgs.rightArrowSVG }} | ||||
|---|---|---|---|---|
| Live chat widget | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Widget customization | Basic | Advanced | Remove Kommunicate branding | Whitelabel |
| Welcome & Away messages | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Greeting messages | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| CSAT Rating | - | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Pre chat lead collection | - | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Text-to-speech support | - | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Conversation {{ site.data.svgs.rightArrowSVG }} | ||||
|---|---|---|---|---|
| Conversation routing rules | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Chat history | 3 months | 1 year | Unlimited | Unlimited |
| Mobile apps for your team ( iOS & Android) | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Email and push notifications | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Conversation reassignment rules | - | - | {{featureAvailable}} | {{featureAvailable}} |
| Analytics & Reports {{ site.data.svgs.rightArrowSVG }} | ||||
|---|---|---|---|---|
| Basic reports | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Advanced analytics | - | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Bot analytics | - | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| CSAT analytics | - | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Advanced intent analytics | - | - | {{featureAvailable}} | {{featureAvailable}} |
| Download reports | - | - | {{featureAvailable}} | {{featureAvailable}} |
| Scheduled reports | - | - | {{featureAvailable}} | {{featureAvailable}} |
| On demand custom reports | - | - | - | {{featureAvailable}} |
| Sync data with your backend | - | - | - | {{featureAvailable}} |
| Team, Role & Permissions {{ site.data.svgs.rightArrowSVG }} | ||||
|---|---|---|---|---|
| Team roles & permissions | Basic | Multiple Roles | Multiple Roles | Custom |
| Teams & departments | - | - | {{featureAvailable}} | {{featureAvailable}} |
| Installation {{ site.data.svgs.rightArrowSVG }} | ||||
|---|---|---|---|---|
| Website & Mobile App | Single | Single | Multiple | Multiple |
| Web SDKs | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Mobile SDKs | - | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Webhooks | - | - | {{featureAvailable}} | {{featureAvailable}} |
| Custom domain mapping | - | - | - | {{featureAvailable}} |
| Miscellaneous {{ site.data.svgs.rightArrowSVG }} | ||||
|---|---|---|---|---|
| Chat transcripts | - | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Tags | - | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Fallback emails | - | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Localization | - | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Helpcenter - FAQs | - | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Data in your region | - | - | - | {{featureAvailable}} |
| Support {{ site.data.svgs.rightArrowSVG }} | ||||
|---|---|---|---|---|
| SLA | - | Standard | Premium | Custom |
| {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} | |
| Knowledge base | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Live chat | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} | {{featureAvailable}} |
| Phone | - | - | {{featureAvailable}} | {{featureAvailable}} |
| Personalized onboarding | - | - | - | {{featureAvailable}} |
| Product training | - | - | - | {{featureAvailable}} |
| Dedicated account manager | - | - | - | {{featureAvailable}} |