Automate communication at your university
Engage, convert and nurture students; help teachers and staff access information 24X7
Try for Free✓ 30 days trial ✓ Quick setup ✓ No credit card required
World’s leading educational institutions use Kommunicate
80%
Reduce more than 80% of university service calls by directing service requests to chatbots
Provide a stellar student experience
Communication at universities does not have to be cumbersome. Make it easy for your students to get support and information instantaneously.
- Find and apply for courses easily
- Modernize the application process
- Move orientation process online
- Access financial aid and other information
- Chat with experts for doubts and questions
Digitize operations and communication for staff
Take your campus truly digital, and make your staff’s life easier by providing them vital tools to help students and themselves.
- Help the staff find myriad of information
- Search for amenities easily & access them
- Effective collaboration between faculty, staff, and students
- Easily avail parking, library, & other information
- Help facilitate remote learning and teaching
Simplify tasks for student service teams
Human + chatbot hybrid system to escalate issues. A fully managed platform for student service teams to handle live chat conversations.
- Automatic chatbot to human handoff
- Handoff to humans on request
- Unified chatbot and live chat widget
- Live agent dashboard to manage conversations
- Access FAQs and create knowledge-base
A full-fledged platform for managing customer support for educational institutions
Chatbot platform
Make your own education chatbots using AI chatbot builder, integrate any third-party chatbot, or request a custom chatbot from us - you have got them all.
Bot to human handoff
Seamlessly hand off the conversation to humans if the chatbot is unable to answer or the user wants to talk to the student service team for escalated issues.
Team dashboard
Easily manage, reply, and resolve customer conversations using the dashboard. Access relevant students and staff information.
Multiple support channels
Manage requests from multiple channels such as chatbots, live chat, Facebook, WhatsApp, Line, and other sources in one place.
Advanced analytics
Access actionable reports on the performance of your chatbots and university service team. Improve the student lifecycle experience at your institute.
Cross-platform integration
Easily integrate your chatbot with your websites, web apps, CMS, and mobile apps. Free integration support and guidance on request.
After using Kommunicate, we saw an increase of 980% in customer conversations. The chatbot-based automation does a lot for us - trigger a conversation, resolve customer queries, and even generate business opportunities that we can redirect to our sales executives.
By shifting customer requests to Kommunicate chat, we automated many of the repetitive tasks that our customer service team performs daily. We have been able to automatically contain 60% of incoming customer service requests for Epic Sports.
We were able to see a 20% dip in customer service request escalations in a few months using Kommunicate. Our waiting queues are dissolving much faster, and users are coming back to the chatbot, making it a preferred channel for escalating any question.
After we started using the Kommunicate chatbot, our team saved more than 2000 hours every month, which we were otherwise spending on doing repetitive tasks like answering FAQs. We were truly impressed with the way Kommunicate has evolved as a product over the last couple of years we have been associated with them.
