Features designed to help you serve your customers better

Bot Integration

Automate and speed up your customer support by integrating AI-powered chatbots. Let your agents concentrate on what only humans can do.

Hi! I would like to book a movie ticket for Interstellar Tomorrow would be perfect Hi! Let’s get the details sorted first :) When would you like towatch the movie? Today Tomorrow Select from calendar

Conversations

Manage all your customer conversation in one place. Assign conversations to team members and track the progress.

Type your 12:45 PM Saayan Goyal I want the pricing plans… 12:45 PM 12:45 PM James Murrel 12:45 PM I am having problems i... 12:45 PM I want to change my sh… 5 Mark Smith Hi guys Hi guys Kran B Tommy Jones Assigned to me MS

Frequently Asked Questions

Create Frequently Asked Questions (FAQs) to cater generic and recurring customer queries. Your customers will be able to directly access FAQs in chat.

How to set up FAQs fromthe dashboard? Hi! Here are few articlesthat might help… Setup FAQs from the Kommunicate dashboard How to integrate withHelpdocs to integrate FAQs? How do I edit a FAQ whichhas been published once? I have a different issue

Integrations

Easily move data between Kommunicate and your other favorite apps. Integrate your favorite CRM, knowledge base software and other apps.

Zendesk Forward to : Reply Forward to integrations Mark Smith Product Manager at Kommunicate Industry Bengaluru, KA, India Internet Software & Services Founded Komunicate powers beautiful customer conversations to 2015 https://www.kommunicate.io/ Clearbit

Agent Wise Reporting

Powerful granular reporting dashboard to assess overall and individual performances. Make data-driven decisions to increase overall productivity.

Show 24 hour distribution All agents Last 7 days 26 conversations 2054 New Conversations 987 Closed Conversations 2min 47sec First Response Time 2hrs 5min 47sec All agents Last 7 days

Quick Replies

Quickly respond to generic user queries using Quick Replies. Easily create and manage templated messages from your dashboard.

S en /g /goodbye Thank you! Bye! /greet Hello! How can I help you? /go I will be right back. /great Thank you for your patie…

Welcome Messages

Use custom and conditional welcome messages in the chat. Make contextual greetings based on whether your customer support agents are online or offline.

Hello! Welcome to Kommunicate.Leave us a message and we willget back to you as soon as

Smart Actionable Messages

Leverage actionable messages using buttons, cards or lists to provide an exquisite support chat experience to your customers.

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