Automate and speed up your customer support by integrating AI-powered chatbots. Let your agents concentrate on what only humans can do.
Manage all your customer conversation in one place. Assign conversations to team members and track the progress.
Get the best of both email live chat and support. Record incoming email conversations and manage all your support channels in one place.
Create Frequently Asked Questions (FAQs) to cater generic and recurring customer queries. Your customers will be able to directly access FAQs in chat.
Easily move data between Kommunicate and your other favorite apps. Integrate your favorite CRM, knowledge base software and other apps.
Enable lead collection to gather contact details of your website visitors. Never let a lead slip away even when your agents are offline.
Powerful granular reporting dashboard to assess overall and individual performances. Make data-driven decisions to increase overall productivity.
Select routing rules for incoming conversations for both your agents and bots. Choose between a round robin assignment or to notify all.