Whenever we use AI in customer service, we use some documents or websites to train the AI. And while companies like Intercom have set the bar for AI-driven…
Tidio has been making a lot of noise in the conversational AI space for the past few years. Small businesses and enterprises use their Lyro AI chatbot, and…
Intercom is one of the largest players in customer experience, having cornered 6.71% of the market. Since the app has a massive user base and a robust product…
Conversational AI bots that provide customer support have exploded in scope recently. The market is set to grow at 22.6% CAGR till 2030 and reach $44.38 billion. 84%…
Everyone likes the story of David v/s Goliath. Or the movie Rocky Balboa. The small guy taking on the big guns. A company of 180+ v/s a company…
Kommunicate vs Verloop Kommunicate and Verloop both are one of the best chatbot platforms available in the market. Verloop, established in 2015, has built a strong reputation and…
Customer support automation was a major challenge, but this was before technology stepped in. A plethora of customer support automation software came into the market in the last…
Twilio and 360 Dialog are two of the most popular third-party APIs that enable businesses to integrate with WhatsApp. Over the years, they have established themselves as reliable…
Whatsapp chatbot vs Telegram chatbot WhatsApp and Telegram are the biggest names when it comes to instant messengers. Both the messengers offer bot capabilities that businesses can leverage…
Intents and Entities are the building blocks of natural language understanding by context. The more entities an intent can identify, the more robust it is. To better understand…