Conversational AI in healthcare and health tech
A secure, private and hyper-personalized solution to improve patient communication and engagement in healthcare organizations
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World’s leading healthcare organizations use Kommunicate
80%
Automate 80% of patient interactions by using chatbots and conversational AI
Improve and automate healthcare experience
Healthcare, being of utmost importance, does not have to be an inconvenient process. Provide better patient experience using automation.
- Use AI chatbots to be available 24 X 7
- Easy appointment scheduling and management
- Hyper-personalize the patient interaction
- Private and secure platform for sensitive information
- Get basic health concerns answered without human help
Digitize communication for doctors
Provide your doctors, nurses, and staff with necessary automation tools so that they can concentrate better on serving patients and providing better care.
- Access patient history for better diagnosis
- Collect patient feedback
- Facilitate preventive healthcare
- Live interaction with patients
- Provide wellness and a mental health guidance
Simplify operations for your organization
Human + chatbot hybrid system to escalate issues. A fully managed platform for healthcare organizations to handle live chat conversations.
- Automatic chatbot to doctor handoff
- Handoff to doctors on request
- Unified chatbot and live chat widget
- Live interactions dashboard to manage conversations
- Access FAQs and create a medical information repository
A full-fledged platform for managing customer support for healthcare organizations
Chatbot platform
Make your own healthcare chatbots using AI chatbot builder, integrate any third-party chatbot, or request a custom chatbot from us - you have got them all.
Bot to human handoff
Seamlessly hand off the conversation to humans if the chatbot is unable to answer or the patient wants to talk to the doctors for escalated issues.
Team dashboard
Easily manage, reply, and resolve customer conversations using the dashboard - access relevant patient information and medical history.
Multiple support channels
Manage requests from multiple channels such as chatbots, live chat, Facebook, WhatsApp, Line, and other sources in one place.
Advanced analytics
Access actionable reports on the performance of your chatbots, doctors, and staff. Improve the patient lifecycle experience at your organization.
Cross-platform integration
Easily integrate Kommunicate with your websites, web apps, CMS, and mobile apps. Free integration support and guidance on request.
After using Kommunicate, we saw an increase of 980% in customer conversations. The chatbot-based automation does a lot for us - trigger a conversation, resolve customer queries, and even generate business opportunities that we can redirect to our sales executives.
By shifting customer requests to Kommunicate chat, we automated many of the repetitive tasks that our customer service team performs daily. We have been able to automatically contain 60% of incoming customer service requests for Epic Sports.
We were able to see a 20% dip in customer service request escalations in a few months using Kommunicate. Our waiting queues are dissolving much faster, and users are coming back to the chatbot, making it a preferred channel for escalating any question.