I hope you’re staying safe there and doing your best to keep your dreams alive. On the other hand, we are also doing our best to keep our…
“Companies that listen to their customers grow faster.” When you put your customers at the heart of your business, you are more likely to increase your market share,…
The ongoing Coronavirus pandemic has brought the world to its knees. All of us are bracing the severe impact of the pandemic on human lives, normalcy, business, and…
Recently, I met a SaaS veteran in a brewery tucked in a cozy corner of Bengaluru, India. He emphasized on the fact that the ability of SaaS product…
Running a business is never easy. This holds true especially in terms of startups. From launching a brilliant idea to seeing it through every step of the way,…
After the country lockdown, we are working remotely for almost 2 months and it’s been a roller coaster in the initial days as it was quite difficult to…
The chatbot to human hand-off plays an important role in customer support. It is useful when your chatbot is unable to understand the visitor query and fails to…
The chatbots are cropping up and gaining popularity everywhere. It’s also commonplace for chatbots to appear on websites, instead of a user attempting to search your website to find what they need, they can just…
After a lot of remote meetings and scrums, we have added some powerful features to your favorite customer support tool. The latest version of Kommunicate includes multilingual support…
Bots are the hotshots in the customer support market. Additionally, with the rise of self-service, bots have become more important. In this post, we will learn how to…