Chatbots interact through instant messaging, artificially replicating the patterns of human interaction. Machine learning allows computers to learn data by themselves without any programming. Using natural language processing…
Whether you are a small business or big enterprise, customers need prompt support. The first thing that comes to our mind is live chat. Given that the world…
I hope you had a nice Christmas and working towards your new year goals. It is very hard to be a businessman, but somehow you make it look…
Customer service has changed over the years. A few years ago, you could only call up or shoot an email to customer service in case you had a…
Bounce rate refers to the percentage of visitors who enter the website and leave without interacting with the content on the page or exploring the website any further.…
Rich messaging boosts customer conversations. The benefit of rich messaging is that it provides users with an easy, convenient and quick way to interact with your business. As…
In the month of November, while everyone was busy celebrating Thanksgiving and Black Friday shopping, our team was hustling to add some cool features to your favorite customer…
What do you think of improving the CX rate with a human touch? It is about offering or assigning an agent for each customer, who can easily interpret…
There are numerous studies out there that clearly show why it is extremely important to develop a loyal customer base. Also, it is equally important to keep those…
In conversation with Tom Bulis from Epic Sports for the customer interview series, The Kommunicate Way. Customer support is really important for any company. But if you are…