In the month of November, while everyone was busy celebrating Thanksgiving and Black Friday shopping, our team was hustling to add some cool features to your favorite customer…
What do you think of improving the CX rate with a human touch? It is about offering or assigning an agent for each customer, who can easily interpret…
There are numerous studies out there that clearly show why it is extremely important to develop a loyal customer base. Also, it is equally important to keep those…
In conversation with Tom Bulis from Epic Sports for the customer interview series, The Kommunicate Way. Customer support is really important for any company. But if you are…
Do you really need to delight your customers? How do you do it? What is the difference between customer satisfaction and customer delight?Well!In simple terms, when customer expectations…
In the month of October, we have added some new cool features and released the latest version of Mobile SDKs and Agent app. If you have missed September…
Recently, a friend of mine ordered a dress from an eCommerce platform that she learned about from online advertisements. Once signed-up, she could easily browse through the store, add…
In business, it doesn’t matter what products or services you are providing, as long as it is what the customer wants. Customers are and always will be the…
In the month of September, we have added some powerful features to your favorite customer support tool. If you have missed previous versions of product updates, Read here. Web…
Problem-solving is a very important ingredient of high-quality customer service. As long as you have a product, people will come to you and tell you they have problems…