Everyone one of us already aware that customer experience plays an important role in the current competitive market. Gartner’s report also says that 80% of businesses are going…
Your favorite customer support tool is updated with more powerful features and improvements. The August release includes the latest version of iOS SDK, Bug fixes and major improvements…
Consumers are overwhelmed with company communications every single day. As a result, businesses and brands need to find ways to foster a much deeper relationship with their customers.…
Amazon Lex is a service by AWS for building conversational interfaces into any application using voice and text. Lex has quickly become popular among the chatbots enthusiasts. Notably,…
Your favorite customer support tool got some powerful updates and features in the month of July. The recent update includes the multiple language support for welcome messages, the…
You know that amazing satisfaction when a customer service representative treats you like royalty. Perhaps you’ve struggled with a faulty bike, clothes that looked different online or nightmares…
Most banks and financial management companies compete to attract customers by offering high-interest rates, lower fees, and digital services. While these aspects vary in negligible amounts from bank…
Traditional marketing strategies consist of content on websites, blogs, social media, and email. And there have been many transformations in that content over time – the text has…
Chatbots are not human, but they do think and respond like one. This has led chatbots to grow bigger in recent times into a platform for information exchange…
We have been working hard and hustling in the month of June to bring the latest powerful features for you. The June release includes Amazon Lex bot integration,…