The advent of AI has made voice-enabled chatbots and voice assistants part of our lives. Imagine the likes of Siris and Google Assistants for your phones, Alexa and…
The co-existence of chatbots and live agents has always been a debated topic. To settle that, lately we interviewed 13 chatbot experts and the findings were clearly in…
Nowadays, in this competitive market, building a great product is not enough. Now the trend is inclined towards creating more value. It’s not easy to hold on to…
Now that we have all come out of our holiday mood, time for some important product updates. Read along to know more about the latest development, feature releases,…
What is customer service response time? Customer service response time is the number of minutes, hours, or days elapsed between when a customer submits a query and when…
Have you ever wondered how to start a business when you are not sure your product would fit the market’s expectations? If you are an entrepreneur, then you…