ChatGPT has already entered the product manager’s toolkit to design and implement unique user experiences. Its impact is profound – where it has also changed the job description…
The recent launch of ChatGPT o1 (also called Strawberry) has sent the entire Artificial Intelligence (AI) universe in a new direction. Not only does the new o1 model…
How does Google know which sport you’re referring to when you search for “football?” Google uses semantic search to understand the intent behind your questions. So, if you’re…
According to a recent survey by GoodFirms, 53.2% of businesses currently have a dedicated Customer Experience Management team. This development isn’t surprising, given how customer expectations have increased…
Customer loyalty is deeply intertwined with their first experience with a product. For most customers, the first experience is the product and user onboarding process. According to Gitnux,…
In August, we worked on providing a more holistic experience for the customer service leaders who use our products. We’ve implemented some highly requested integrations and built events…
Google’s Vertex AI is a Google Cloud-based platform that entrepreneurs, developers, and AI researchers can use to manage their AI projects. We have discussed the architecture of the…
According to McKinsey, emerging AI technologies add nearly $1 trillion to global banks annually. A significant part of this value will come from changing customer service functions. We’ve…
It would be an understatement to say that the e-commerce sector is booming. With more than 27 million e-commerce businesses (and counting) worldwide, it is safe to say…
Early this year, one of the UK’s premier energy suppliers, Octopus Energy, started using generative AI in their customer service help center. They reported that since incorporating AI,…
Customer Communication tools refer to specific tools businesses use to connect with customers. These tools range from marketing channels (Instagram and other social media) to ticketing systems (Customer…