ChatGPT has already entered the product manager’s toolkit to design and implement unique user experiences. Its impact is profound – where it has also changed the job description…
The average call center handles around 4400 calls/month. Usually, these calls last around 3 minutes and 35 seconds. As a Customer Service Director, you’re expected to understand and…
Most customers dread the classical IVR message saying, “Please hold while we connect you to an agent.” 60% of US customers consider long hold and wait times the…
Chatbots are one of the big technologies pushing customer service forwards. It’s easy to see why. They promise an even playing field for brands, where everyone can offer…
Introduction A 2016 study by Inc. showed that 51% of consumers expect businesses to provide 24/7 support and service. However, while businesses want to offer customers round-the-clock support,…
You’ve been there, waiting for a support response, repeating your issue, hoping someone figures it out soon. Traditionally, businesses relied on reactive customer service, which is waiting for…
How do you reply to a comment like, “I just started learning guitar.” There are a lot of paths an AI model can take to get a reply.…
Earlier times, email ticketing operated through manual processes. Agents would read emails, decide the priority, tag them, and assign tickets manually. This traditional email ticketing system worked well…
The global cryptocurrency market is booming, with over $2 trillion in market cap. It also helps that the market has been in a bull run for virtually all…
Endless wait times, repetitive queries, and inconsistent support—these common pain points frustrate customers and overload support teams. AI self service eliminates these hurdles, giving customers instant access to…
Email is one of the best mediums for customers; it is easy to follow, has a certified paper trail, and you can access it anywhere. Conversely, email can…