Live chat is a faster, personalized and economical way for your customers to talk to you. Live chat provides a far better experience than your age-old contact forms. Nowadays, every website is being powered by live chat plugins. In this post, we are going to talk about how you can add live chat plugin to […]
Agile Customer Support Teams – Tuesday Drill, Episode 2
Tuesday Drills are Kommunicate’s inter-team brainstorming sessions. Our team sits down on every alternate Tuesday with whiteboards, markers and ideas to find solutions to most common of business problems. We will be sharing the holistic view of each session in these series of episodes. Check the previous episodes here. The topic for Episode 2 is; […]
Why Customer Support is the Backbone of Business
In today’s environment, it is difficult for a company to sustain the competition as there are many companies with the same products and services. Now the concern is how does a company can differentiate from their rivals. Definitely, exceptional customer support can serve as one of the main differentiators. Most of the companies fail […]
What’s Cooking at Kommunicate – Release Notes, June 2018
A lot of people have fancy things to say about customer support, but it’s just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity. – Christopher McCormick, Former CEO, L.L. Bean Christopher McCormick said that out loud – customer support is an important and grueling task at the same time. And we have you […]
Exceeding Customer Expectations | 8 Scenarios On How to Deliver
Customer service is about supporting customers, right? Yes, but it can be so much more than that. Customer service has the ability to completely change the way people view your company. Your brand, your product, your mission, they all shape a customer’s views before and during their positive interactions. But the second they hit a […]
Did You Notice? Poor Customer Service is Costing You Big Deal
$75 billion! Yes, the US companies leave such a massive amount on the table simply because of poor customer service. Although this number includes brands only in the USA, you can speculate that the number would grow exponentially large for global companies combined. In other words, focusing on quality of customer service would certainly yield […]
What is a Chatbot and How Can You Use it For Business?
In popular science fiction, a bot would be something that Tony Stark has from Ironman Franchise Jarvis Or at least that is what we expect our smart bots to be. An AI-powered bot that not only answers your questions but is capable of intelligent decision making based on what might be best for you. In […]
How to Add Live-chat in Shopify Websites?
Shopify’s proprietary e-commerce platform for online stores and retail point-of-sale systems are used by more than 600,000 vendors worldwide. Customer support is an integral part of any e-commerce business, and live chat is one of the most emerging channels to facilitate that. In this post, I will guide you on how to add live-chat in Shopify websites. Add live-chat in […]
Why Self-help is the Best Help? – Tuesday Drill, Episode 1
Tuesday Drills are Kommunicate’s inter-team brainstorming sessions. Our team sits down on every alternate Tuesday with whiteboards, markers and ideas to find solutions to most common of business problems. We will be sharing the holistic view of each session in these series of episodes. The topic for Episode 1 is: Why self-help is the best […]
Must Know Customer Support Terms and Definitions
Every aspect of your business has its own terminology. These terminologies facilitate better internal communication and also improves their customer communications. Additionally, this helps in team and individual evaluation as well. In this post, we are listing the most common customer support terms and definitions. Customer Support Terms and Definitions Average Problem Resolution Time The […]