Customer experience is proven as an effective way of branding. There is a lot of confusion between customer experience and customer service. Let us understand with the definitions…
We have seen the evolution of chatbots. From a mere concept to helping humans in various tasks, chatbots have come along well. But, let’s all agree that talking…
For previous versions of Release Notes, head here. The holiday season is upon us, so we decided to gift wrap some cool features, performance improvements, and bug fixes…
Many companies implement web chat to serve as the omnipresent, human contact on a website that their customers crave. Web chat allows website visitors to get the help…
Now, most of the businesses are taking a customer-centric approach to serve their customers. As a result, it is becoming tougher for companies to create the unique customer…
Previously, we presented you with a simple and effective guide to integrating dialogflow bot in a website. In this article, we will be sharing steps to do the same…