Everyone likes the story of David v/s Goliath. Or the movie Rocky Balboa. The small guy taking on the big guns. A company of 180+ v/s a company…
Okay, we don’t like to brag (at least a lot), but over the past few years, we have built a pretty darn good product. Hey, it’s not without…
Customer support automation was a major challenge, but this was before technology stepped in. A plethora of customer support automation software came into the market in the last…
WhatsApp today owns over a staggering 2 billion everyday active users and has outperformed the used-to most popular messenger app, Facebook. Gone are the days when it was…
WhatsApp and Telegram are the biggest names when it comes to instant messengers. Both the messengers offer bot capabilities that businesses can leverage for their sales, marketing, or…
The Role of Intent and Entities in Understanding Context in Natural Language Processing Systems Intents and entities are the building blocks of natural language understanding by context. The…
One of the leading passenger airlines that dominates the low-cost carrier segment is your preferred choice for your next travel. They have a multi-channel sales process, and users…
Do you remember the days when you were creating a website and you had to engage so many people; designer, developer, content writer, server specialist, and whatnot? Now,…
In this article, we’ll look at Tawk.to and Kommunicate to understand how these tools can build better relationships with your audiences by offering 24/7 customer service and serving…
“Any customer that walks away, disrespected and defeated, represents tens of thousands of dollars out the door, in addition to the failure of a promise the brand made…