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Chatbots can easily handle initial customer support questions and resolve 61% of the queries without any human involvement
Greet your users proactively and engage them in a conversation to build qualified lead pipeline and meaningful customer relationships
Integrate bots made in Google's powerful bot builder Dialogflow, codeless-ly
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Codeless integration of bots made with IBM Watson Assistant
Add any custom-made or third-party bot in live chat using Kommunicate
After using Kommunicate, we saw an increase of 980% in customer conversations. The chatbot-based automation does a lot for us - trigger a conversation, resolve customer queries, and even generate business opportunities that we can redirect to our sales executives.
By shifting customer requests to Kommunicate chat, we automated many of the repetitive tasks that our customer service team performs daily. We have been able to automatically contain 60% of incoming customer service requests for Epic Sports.
We were able to see a 20% dip in customer service request escalations in a few months using Kommunicate. Our waiting queues are dissolving much faster, and users are coming back to the chatbot, making it a preferred channel for escalating any question.