AI-Powered Customer Service Automation Platform

Flexible, accurate, and scalable generative AI-powered chatbot for enterprises to deliver superior customer experience. Automate queries and optimize costs — all while keeping it empathetic.

30 days trial Rated 4.8/5 on G2 No credit card required

Customer service automation platform trusted by enterprises across the globe

Image depict that kommunicate chatbot can be easily integrated with existing stack

Integrate with existing customer service tech-stack

Connect your existing bot built on Dialogflow, IBM Watson, or Amazon Lex with Kommunicate to elevate the user experience with a rich UI featuring buttons, image carousels, videos, and much more.

Kommunicate seamlessly integrates with your existing CRM and ticketing systems like Zendesk, Salesforce, Freshworks, Pipedrive, Zapier, and more through APIs.

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Generative customer support automation

Put your customer service on auto-pilot

Effortlessly resolve repetitive customer queries with our no-code generative AI-powered chatbot that can be fine-tuned on your existing content.

Enhance your self-service resolution rate, reduce average handling time and cut down on operational cost with human-like conversations, powered by generative AI.

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Image depict that kommunicate chatbot is multi-lingual and consistent

Personalized experiences - anytime, anywhere, any language

Deliver personalized service at scale by assisting to your customers at precisely the right time, at the right place, in the language of their preference.

Provide omnichannel customer service by seamlessly deploying our AI-powered chatbot on web, mobile, and messaging platforms. Kommunicate offers support in over 100 languages across platforms like WhatsApp, Telegram, Viber and more.

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Image depict that kommunicate chatbot is empathy driven

Keep it empathetic, keep it human

Nothing beats human empathy, especially when your customers need it the most. Smoothly transfer complex queries from the bot to human agents for an uninterrupted, empathetic customer service.

Our AI-powered chatbot is designed to handle basic questions and gather essential information, ensuring that your query is seamlessly transferred to a live agent.

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Everything you need to automate your customer service
Build

No code chatbot builder

Train

Effortless, accurate and instant

Deploy

Plug-and-play integrations

Kommunicate helps enterprises to scale their customer service with accuracy and speed

99%

Increase in first response time

90%

Reduction in average resolution time

50%

Decrease in cost per resolution

70%

Increase in customer retention rate

Trusted by global customers across the world

Telcommunication

25
%

Increase in agent productivity

TelOne provides support, such as mobile data renewal and account resetting, with Kommunicate’s AI chatbot across web, mobile, and messaging platforms.

“We needed an AI chatbot platform that integrates with Dialogflow and WhatsApp. With Kommunicate we were able to reduce 25% of the workload from our customer support agents.”

Ryan Tapfumanneyi

Senior Software Development manager

TelOne

Transportation and Mobility

40
%

Increase in CSAT rating

Lula, a ride-sharing app, provides customer support to its users and riders on its website, mobile app, and WhatsApp with Kommunicate's AI chatbot.

“With Kommunicate we improved our CSAT score, resolution time, and first contact time by constantly analyzing the conversations and instantly acting upon them. We’ve uplifted our CSAT score by 40% with the Kommunicate bot.”

Mushra Hartley

Head of Operations

Lula

FinTech

2,000

Agent hours saved

TaxBuddy uses Kommunicate’s AI chatbot to provide 24/7 assisted tax filing on its iOS and Android apps and WhatsApp.

“After we started using the Kommunicate chatbot, our team saved more than 2,000 hours every month, which we were otherwise spending on doing repetitive tasks like answering FAQs.”

Srinivas Reddy

CTO and Co-Founder

TaxBuddy

Insurance

90
%

Incoming queries automated

Conte.IT leverages Kommunicate’s multilingual AI chatbot to offer instant and accurate resolutions to customer queries related to insurance renewals and upgrades.

“The customer support team at Kommunicate is very quick, very efficient, and most importantly, very kind. They are always there to help you out in case of any queries, and I feel this level of support will go a long way in strengthening our relationship with the team.”

Carlos De Lieto Vollaro

Customer Experience Manager

ConteIT

Education

90
%

Repeated question automated

California State University, San Bernardino, automated repetitive queries about scholarships, career advice, faculty and student support, parking, and more.

We see an incredible number of daily requests from students, faculty, staff, and outsiders. They have been able to get help through a combination of our AI chatbot and support staff

Michael Casadonte

Director of Digital Transformation

California State University San Barnandino

Logistics and Delivery

87.9 sec

Average first response time

uParcel automated 40% of their incoming queries and brought down average first response time to 87.9 seconds.

“We tried many chatbot solutions, and they did not have what we were looking for, which is when we found Kommunicate to fulfill our need for an AI chatbot. The ease with which it integrated with our platform, its granular pricing, and its comprehensive features did it for us!”

Sunitha Williams

Customer Support Manager

Uparcel

Enterprise Grade Security and Data Protection

Keep your data in your region. We provide customer service automation that complies with GDPR, SOC 2, ISO 27001, and HIPAA.

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Image shows hipaa certification as kommunicate is hipaa compliant
Image shows GDPR certification as kommunicate is GDPR compliant
Image shows SOC2 certification as kommunicate is SOC2 compliant
Image shows ISO certification as kommunicate is ISO compliant
Here's what customers say about Kommunicate
A trusted customer service automation partner for enterprises
Software Advice Frontrunners for Live Chat Mar-22 Capterra Shortlist for Live Chat Mar-22 Software Advice Frontrunners for Live Chat Mar-22 GetApp Category Leaders for Live Chat Mar-22
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Frequently Asked Questions

Yes, the Kommunicate AI chatbot is powered by OpenAI's GPT 3.5 and GPT 4. The integration allows businesses to provide instant and accurate responses without hallucinations. You can even set the tone of your chatbot to ensure consistent communication that aligns with your brand's voice and values, enhancing the overall customer experience. To know more, click here.


You can deploy the Kommunicate AI chatbot on your website, Android apps, iOS apps, and messaging platforms such as WhatsApp, Facebook Messenger, Viber, Telegram, and Line. To know more, click here.


Yes, you can integrate the Kommunicate AI chatbot with customer service ticketing platforms such as Zendesk, Freshdesk, Salesforce, and Helpscout.


Yes, the Kommunicate AI chatbot supports more than 100 languages, including Spanish, Italian, Portuguese, Arabic, and all Indian native languages.


You can train the Kommunicate AI chatbot using multiple website URLs, help center articles, and documents such as Excel sheets and PDFs.


Yes, Kommunicate supports seamless bot-to-human handoff based on predefined triggers and when queries become too complex for the AI chatbot.