AI-Powered Customer Service Automation Platform
Flexible, accurate, and scalable generative AI-powered chatbot for enterprises to deliver superior customer experience. Automate queries and optimize costs — all while keeping it empathetic.
30 days trial Rated 4.8/5 on G2 No credit card required
Customer service automation platform trusted by enterprises across the globe
Integrate with existing customer service tech-stack
Connect your existing bot built on Dialogflow, IBM Watson, or Amazon Lex with Kommunicate to elevate the user experience with a rich UI featuring buttons, image carousels, videos, and much more.
Kommunicate seamlessly integrates with your existing CRM and ticketing systems like Zendesk, Salesforce, Freshworks, Pipedrive, Zapier, and more through APIs.
Put your customer service on auto-pilot
Effortlessly resolve repetitive customer queries with our no-code generative AI-powered chatbot that can be fine-tuned on your existing content.
Enhance your self-service resolution rate, reduce average handling time and cut down on operational cost with human-like conversations, powered by generative AI.
Personalized experiences - anytime, anywhere, any language
Deliver personalized service at scale by assisting to your customers at precisely the right time, at the right place, in the language of their preference.
Provide omnichannel customer service by seamlessly deploying our AI-powered chatbot on web, mobile, and messaging platforms. Kommunicate offers support in over 100 languages across platforms like WhatsApp, Telegram, Viber and more.
Keep it empathetic, keep it human
Nothing beats human empathy, especially when your customers need it the most. Smoothly transfer complex queries from the bot to human agents for an uninterrupted, empathetic customer service.
Our AI-powered chatbot is designed to handle basic questions and gather essential information, ensuring that your query is seamlessly transferred to a live agent.
Everything you need to automate your customer service
Kommunicate helps enterprises to scale their customer service with accuracy and speed
99%
Increase in first response time
90%
Reduction in average resolution time
50%
Decrease in cost per resolution
70%
Increase in customer retention rate
Trusted by global customers across the world
Telcommunication
Increase in agent productivity
TelOne provides support, such as mobile data renewal and account resetting, with Kommunicate’s AI chatbot across web, mobile, and messaging platforms.
“We needed an AI chatbot platform that integrates with Dialogflow and WhatsApp. With Kommunicate we were able to reduce 25% of the workload from our customer support agents.”
Ryan Tapfumanneyi
Senior Software Development manager
TelOne
Transportation and Mobility
Increase in CSAT rating
Lula, a ride-sharing app, provides customer support to its users and riders on its website, mobile app, and WhatsApp with Kommunicate's AI chatbot.
“With Kommunicate we improved our CSAT score, resolution time, and first contact time by constantly analyzing the conversations and instantly acting upon them. We’ve uplifted our CSAT score by 40% with the Kommunicate bot.”
Mushra Hartley
Head of Operations
Lula
FinTech
Agent hours saved
TaxBuddy uses Kommunicate’s AI chatbot to provide 24/7 assisted tax filing on its iOS and Android apps and WhatsApp.
“After we started using the Kommunicate chatbot, our team saved more than 2,000 hours every month, which we were otherwise spending on doing repetitive tasks like answering FAQs.”
Srinivas Reddy
CTO and Co-Founder
TaxBuddy
Insurance
Incoming queries automated
Conte.IT leverages Kommunicate’s multilingual AI chatbot to offer instant and accurate resolutions to customer queries related to insurance renewals and upgrades.
“The customer support team at Kommunicate is very quick, very efficient, and most importantly, very kind. They are always there to help you out in case of any queries, and I feel this level of support will go a long way in strengthening our relationship with the team.”
Carlos De Lieto Vollaro
Customer Experience Manager
ConteIT
Education
Repeated question automated
California State University, San Bernardino, automated repetitive queries about scholarships, career advice, faculty and student support, parking, and more.
We see an incredible number of daily requests from students, faculty, staff, and outsiders. They have been able to get help through a combination of our AI chatbot and support staff
Michael Casadonte
Director of Digital Transformation
California State University San Barnandino
Logistics and Delivery
Average first response time
uParcel automated 40% of their incoming queries and brought down average first response time to 87.9 seconds.
“We tried many chatbot solutions, and they did not have what we were looking for, which is when we found Kommunicate to fulfill our need for an AI chatbot. The ease with which it integrated with our platform, its granular pricing, and its comprehensive features did it for us!”
Sunitha Williams
Customer Support Manager
Uparcel
Enterprise Grade Security and Data Protection
Keep your data in your region. We provide customer service automation that complies with GDPR, SOC 2, ISO 27001, and HIPAA.
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Here's what customers say about Kommunicate
A trusted customer service automation partner for enterprises
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Frequently Asked Questions
Does Kommunicate support generative AI features?
Yes, the Kommunicate AI chatbot is powered by OpenAI's GPT 3.5 and GPT 4. The integration allows businesses to provide instant and accurate responses without hallucinations. You can even set the tone of your chatbot to ensure consistent communication that aligns with your brand's voice and values, enhancing the overall customer experience. To know more, click here.
Where can I integrate the Kommunicate chatbot?
You can deploy the Kommunicate AI chatbot on your website, Android apps, iOS apps, and messaging platforms such as WhatsApp, Facebook Messenger, Viber, Telegram, and Line. To know more, click here.
Can I integrate Kommunicate with ticketing CRM?
Yes, you can integrate the Kommunicate AI chatbot with customer service ticketing platforms such as Zendesk, Freshdesk, Salesforce, and Helpscout.
Can the Kommunicate AI chatbot handle queries in multiple languages?
Yes, the Kommunicate AI chatbot supports more than 100 languages, including Spanish, Italian, Portuguese, Arabic, and all Indian native languages.
How can I train the Kommunicate AI chatbot using my own data?
You can train the Kommunicate AI chatbot using multiple website URLs, help center articles, and documents such as Excel sheets and PDFs.
Does Kommunicate support live chat?
Yes, Kommunicate supports seamless bot-to-human handoff based on predefined triggers and when queries become too complex for the AI chatbot.