AI chatbots for conversational banking

Chatbots help banks increase revenue, improve CSAT, capture more leads, and support their customer better

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banking hero

World’s leading banks and financial institution use Kommunicate

80%

Resolved customer requests without human involvement

Conversational banking at your fingertips

Let your customer help themselves using chatbots, reduce wait times and get help instantaneously; a win-win for both you and your customers.

  • Access balance and account information
  • Find the nearest bank branch
  • Book appointments
  • Report lost or stolen cards
  • Check statements
Everything on fingertips

Engage customers via chatbots and drive revenue

Keep your customer engaged by curating services and products that are relevant to them. Generate additional revenue.

  • Recommend products and services
  • Personalize recommendations
  • Apply for new cards
  • Generate leads for your sales teams
  • Educate customers about new offers
Everything on fingertips

Easy escalations and faster resolutions

Human + chatbot hybrid system to escalate important customer requests. A fully managed platform to handle live chat conversations.

  • Automatic chatbot to human handoff
  • Handoff to humans on request
  • Unified chatbot and live chat widget
  • Live agent dashboard to manage conversations
  • Access FAQs
Everything on fingertips

A full-fledged platform for managing customer support for banks

Chatbot platform

Make your own banking chatbots using AI chatbot builder, integrate any third-party chatbot, or request a custom chatbot from us - you have got them all.

Bot to human handoff

Seamlessly hand off the conversation to humans if the chatbot is unable to answer or the user wants to talk to human agents for escalated issues.

Team dashboard

Easily manage, reply and resolve your customer conversations using the dashboard - access relevant customer and user information.

Integrate everywhere

Make your own banking chatbots using AI chatbot builder, integrate any third-party chatbot, or request a custom chatbot from us - you have got them all.

Advanced analytics

Access actionable reports on the performance of your chatbots and human agents. See reports for top KPIs of banking customer experience.

Cross-platform integration

Easily integrate your chatbot with your websites, web apps, CMS, and mobile apps. Free integration support and guidance on request.

Omar Mahdi

Omar Mahdi

Customer Experience Product Manager, Rain

It is a remarkable product, driven by an exceptional team that ensures success through on-the-spot support, unwavering responsiveness, and remarkable flexibility. We’ve integrated our Zendesk helpdesk with their chatbot and have seen remarkable conversions.

Carlos De Lieto Vollaro

Carlos De Lieto Vollaro

Customer Experience Manager, Conte.IT

The customer support team at Kommunicate is very quick, very efficient, and most importantly, very kind. They are always there to help you out in case of any queries, and I feel this level of support will go a long way in strengthening our relationship with the team.

Mushra Hartley

Mushra Hartley

Head of Operations, Lula

With Kommunicate we improved our CSAT score, resolution time, and first contact time by constantly analyzing the conversations and instantly acting upon them. We’ve uplifted our CSAT score by 40% with the Kommunicate bot.

Srinivas Reddy

Srinivas Reddy

CTO and Co-Founder, TaxBuddy

After we started using the Kommunicate chatbot, our team saved more than 2,000 hours every month, which we were otherwise spending on doing repetitive tasks like answering FAQs. We were truly impressed with the way Kommunicate has evolved as a product over the last couple of years we have been associated with them.

Gayatri Natarajan

Gayatri Natarajan

Co-Founder, Amiga

Kommunicate helped Amiga solve the key problem of bringing conversational AI to parenting, through a simple, user friendly, and intuitive interface.

Ryan Tapfumaneyi

Ryan Tapfumaneyi

Senior Software Development Manager, Telone

We needed an AI chatbot platform that integrates with Dialogflow and WhatsApp. With Kommunicate we were able to reduce 25% of the workload from our customer support agents.