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Rated 4.8/5 on G2
Yearly
Lite
$83.33/month
Billed annually (2 seats)
For fast-growing companies with small teams
Best Value
Advanced
$166.66/month
Billed annually (5 seats)
For high-growth companies with large teams
Customer service automation platform trusted by enterprises across the globe
| Monthly conversations i A conversation starts when a user sends a message and includes all related messages exchanged between the user and the bot or agent, even if they happen across multiple sessions | 500 conversations | 2000 conversations | Custom |
| Conversation overage | $10/1000 conversations | $10/1000 conversations | Custom |
| Teammates included in base price | 2 | 5 | Talk to us |
| Additional seats | $20/month | $30/month | Custom |
| AI Email Automation | |||
| Campaign Messaging | - | ||
| Custom training | Unlimited | ||
| Chat history | 3 months | 1 year | Unlimited |
| Reports | Basic | Basic | Advanced |
| WebSDK | |||
| OpenAI | |||
| Anthropic | |||
| Google Gemini | |||
| Dialogflow CX & ES | |||
| Amazon Lex | |||
| IBM Watson | |||
| Live chat support | |||
| Mobile SDK | - | ||
| Webhooks & APIs | - | - | |
| Data in your region | - | - | |
| Dedicated account manager | - | - | |
| Phone call support | - | - | |
| Waiting Queue | - | - |
| Voice AI | Assist and resolve queries over phone call. | ||
|---|---|---|---|
| Voice AI | - | - | $0.06 per minute |
| Telephony services (optional, if you use Kommunicate's telephony services) | - | - | $0.015 per minute |
| Generative AI features | Provide instant & accurate resolution to customer queries with generative AI features | ||
|---|---|---|---|
| Large Language Model | OpenAI, Anthropic, Google Gemini | OpenAI, Anthropic, Google Gemini | OpenAI, Anthropic, Google Gemini |
| Train bot on URLs | |||
| Train bot on documents | |||
| Train bot on Zendesk Guide, Salesforce Knowledge Base, Help Scout Docs | Any 1 integration | 2 integrations | Unlimited integrations |
| Custom instruction | |||
| Bot tone | |||
| Contextual understanding | |||
| Answer source | |||
| AI Summary | |||
| Auto-language Translations | |||
| AI Insights | - | - |
We prioritize the security and privacy of your data
| Channels | Provide omnichannel support to your customers on their preferred platforms. | ||
|---|---|---|---|
| Websites (Wordpress, Wix, Shopify, GoDaddy, web SDKs) | |||
| Mobile SDKs (iOS, Android, Flutter, React Native, Ionic) | - | ||
| Facebook Messenger | - | ||
| - | |||
| Telegram | - | ||
| Viber | - | ||
| Line | - |
| Ticketing & CRMs | Integrate your ticketing and CRM software for a seamless experience for both customers and employees. | ||
|---|---|---|---|
| Pipedrive | - | ||
| Agile CRM | - | ||
| Zendesk | - | - | |
| Freshdesk | - | - | |
| Salesforce | - | - | |
| Custom integration | - | - | |
| Zapier | - | - | |
| Google Analytics | - | - |
| Chat Widget & Dashboard | Chat widget and dashboard features designed to deliver the best experience for your customers and agents. | ||
|---|---|---|---|
| Live chat widget | |||
| Widget customization | Basic | Advanced | Whitelabel |
| Away messages | |||
| Quick replies | |||
| Notes | |||
| Ready to deploy bot templates | - | ||
| Chat transcripts | - | ||
| Tags | - | ||
| Fallback emails | - | ||
| Localization | - | ||
| CSAT rating | - | ||
| Pre-chat forms for lead collection | - | ||
| Text-to-speech support | - | ||
| Speech-to-text support | - | ||
| Auto-resolve tickets | - | - | |
| Conversation reassignment | - | - | |
| Team roles & permissions | Basic | Multiple Roles | Custom |
| Teams & departments | - | - |
| Key Features | ||||
|---|---|---|---|---|
| Monthly conversations i A conversation starts when a user sends a message and includes all related messages exchanged between the user and the bot or agent, even if they happen across multiple sessions | 500 conversations | 2000 conversations | Custom | |
| Conversation overage | $10/1000 conversations | $10/1000 conversations | Custom | |
| Teammates included in base price | 2 | 5 | Talk to us | |
| Additional seats | $20/month | $30/month | Custom | |
| AI Email Automation | ||||
| Campaign Messaging | - | |||
| Custom training | Unlimited | |||
| Chat history | 3 months | 1 year | Unlimited | |
| Reports | Basic | Basic | Advanced | |
| WebSDK | ||||
| OpenAI | ||||
| Anthropic | ||||
| Google Gemini | ||||
| Dialogflow CX & ES | ||||
| Amazon Lex | ||||
| IBM Watson | ||||
| Live chat support | ||||
| Mobile SDK | - | |||
| Webhooks & APIs | - | - | ||
| Data in your region | - | - | ||
| Dedicated account manager | - | - | ||
| Phone call support | - | - | ||
| Waiting Queue | - | - |
| Voice AI | ||||
|---|---|---|---|---|
| Voice AI | - | - | $0.06 per minute | |
| Telephony services (optional, if you use Kommunicate's telephony services) | - | - | $0.015 per minute |
| Generative AI features | ||||
|---|---|---|---|---|
| Large Language Model | OpenAI, Anthropic, Google Gemini | OpenAI, Anthropic, Google Gemini | OpenAI, Anthropic, Google Gemini | |
| Train bot on URLs | ||||
| Train bot on documents | ||||
| Train bot on Zendesk Guide, Salesforce Knowledge Base, Help Scout Docs | Any 1 integration | 2 integrations | Unlimited integrations | |
| Custom instruction | ||||
| Bot tone | ||||
| Contextual understanding | ||||
| Answer source | ||||
| AI Summary | ||||
| Auto-language Translations | ||||
| AI Insights | - | - |
| Channels | ||||
|---|---|---|---|---|
| Websites (Wordpress, Wix, Shopify, GoDaddy, web SDKs) | ||||
| Mobile SDKs (iOS, Android, Flutter, React Native, Ionic) | - | |||
| Facebook Messenger | - | |||
| - | ||||
| Telegram | - | |||
| Viber | - | |||
| Line | - |
| Ticketing & CRMs | ||||
|---|---|---|---|---|
| Pipedrive | - | |||
| Agile CRM | - | |||
| Zendesk | - | - | ||
| Freshdesk | - | - | ||
| Salesforce | - | - | ||
| Custom integration | - | - | ||
| Zapier | - | - | ||
| Google Analytics | - | - |
| Chat Widget & Dashboard | ||||
|---|---|---|---|---|
| Live chat widget | ||||
| Widget customization | Basic | Advanced | Whitelabel | |
| Away messages | ||||
| Quick replies | ||||
| Notes | ||||
| Ready to deploy bot templates | - | |||
| Chat transcripts | - | |||
| Tags | - | |||
| Fallback emails | - | |||
| Localization | - | |||
| CSAT rating | - | |||
| Pre-chat forms for lead collection | - | |||
| Text-to-speech support | - | |||
| Speech-to-text support | - | |||
| Auto-resolve tickets | - | - | ||
| Conversation reassignment | - | - | ||
| Team roles & permissions | Basic | Multiple Roles | Custom | |
| Teams & departments | - | - |
Telcommunication
Increase in agent productivity
TelOne provides support, such as mobile data renewal and account resetting, with Kommunicate’s AI chatbot across web, mobile, and messaging platforms.
“We needed an AI chatbot platform that integrates with Dialogflow and WhatsApp. With Kommunicate we were able to reduce 25% of the workload from our customer support agents.”
Ryan Tapfumanneyi
Senior Software Development manager
TelOne
Transportation and Mobility
Increase in CSAT rating
Lula, a ride-sharing app, provides customer support to its users and riders on its website, mobile app, and WhatsApp with Kommunicate's AI chatbot.
“With Kommunicate we improved our CSAT score, resolution time, and first contact time by constantly analyzing the conversations and instantly acting upon them. We’ve uplifted our CSAT score by 40% with the Kommunicate bot.”
Mushra Hartley
Head of Operations
Lula
FinTech
Agent hours saved
TaxBuddy uses Kommunicate’s AI chatbot to provide 24/7 assisted tax filing on its iOS and Android apps and WhatsApp.
“After we started using the Kommunicate chatbot, our team saved more than 2,000 hours every month, which we were otherwise spending on doing repetitive tasks like answering FAQs.”
Srinivas Reddy
CTO and Co-Founder
TaxBuddy
Insurance
Incoming queries automated
Conte.IT leverages Kommunicate’s multilingual AI chatbot to offer instant and accurate resolutions to customer queries related to insurance renewals and upgrades.
“The customer support team at Kommunicate is very quick, very efficient, and most importantly, very kind. They are always there to help you out in case of any queries, and I feel this level of support will go a long way in strengthening our relationship with the team.”
Carlos De Lieto Vollaro
Customer Experience Manager
ConteIT
Education
Repeated question automated
California State University, San Bernardino, automated repetitive queries about scholarships, career advice, faculty and student support, parking, and more.
We see an incredible number of daily requests from students, faculty, staff, and outsiders. They have been able to get help through a combination of our AI chatbot and support staff
Michael Casadonte
Director of Digital Transformation
California State University San Barnandino
Logistics and Delivery
Average first response time
uParcel automated 40% of their incoming queries and brought down average first response time to 87.9 seconds.
“We tried many chatbot solutions, and they did not have what we were looking for, which is when we found Kommunicate to fulfill our need for an AI chatbot. The ease with which it integrated with our platform, its granular pricing, and its comprehensive features did it for us!”
Sunitha Williams
Customer Support Manager
Uparcel
You can add as many agents in Kommunicate as you want. You will be charged on the basis of the number of agents you have.
Yes, we do have a partnership plan for agencies. Please reach out to our partnership team here: partners@kommunicate.io for more details about partnerships.
You can signup for free to avail the benefits of the full-fledged support platform for 30 days. Credit card details are not required for the trial period. Post the 30 days period, you can choose your preferred plan to continue using the platform.
Yes, we are committed to your data privacy and security. Please review our privacy policy to know more. If you have any questions about data privacy and security, you can mail us at privacy@kommunicate.io.
The number of conversations you can send each month varies with your subscription plan. The Lite Plan provides 500 conversations per month, the Advanced Plan offers 2,000 conversations per month, and the Enterprise Plan comes with a customizable conversations limit. Any additional conversations beyond these limits will incur charges based on usage.
Yes, you can use Kommunicate with just bots. Please contact us here.
