Generative AI Chatbot
for Customer Service
Resolve customer queries instantly and accurately with human-like responses using a generative AI-powered chatbot trained on your data. Improve your first contact resolution rate (FCR) and reduce support costs by enabling your customers to resolve their queries, involving agents only for complex issues.
30 days trial Rated 4.8/5 on G2 No credit card required
Customer service automation platform trusted by enterprises across the globe
Generative AI-Powered Chatbot for Customer Service to Help Businesses Deliver Instant, Accurate, and Contextual Responses in Consistent Brand Tone
OUR FEATURES
Seamlessly Connect All Your Knowledge Sources to Train Generative AI Chatbot for Customer Service
- Leverage content from your website pages to answer questions instantly, 24/7. Simply enter your website URL, and the generative AI chatbot will scrape all the pages automatically. Train the AI chatbot on selected URLs for accuracy with limited training.
- Resolve queries using AI-generated answers sourced from your Zendesk Guide, Salesforce Knowledge, and Help Scout Knowledge Base. Auto-sync guarantees that the generative AI chatbot consistently provides the most current information.
- Utilize content from your existing support documents like PDFs, spreadsheets (XLSX, CSV), docs, and TXT to train generative AI chatbot for customer service to provide accurate responses.
Instruct Generative AI Chatbot to Provide Accurate Responses in Your Brand Tone
- Give custom instructions to the generative AI-powered chatbot to answer customer queries in a controlled manner. Prevent hallucinations with retrieval-augmented generation (RAG) and instruct the chatbot not to respond to questions it isn't trained on and seamlessly transfer those queries to a human agent.
- Set the personality of the generative AI-powered chatbot for customer service to match your brand guidelines. Provide sources for the AI-generated answers to establish trust with your customers.
- Deliver hyper-personalized support to your customers with contextual understanding. Enable generative AI-powered chatbot to comprehend the context of ongoing conversations, considering previous interactions to provide more contextual and relevant responses.
Support Your Customers 24/7 on All Channels with Generative AI Chatbot for Customer Service
- Automate support with AI-generated human-like responses to your customers on websites, mobile apps (iOS, Android, Flutter, React Native, Ionic), and messaging platforms like WhatsApp, Facebook Messenger, Instagram, Telegram, Line, and more.
- De-escalate critical issues by seamlessly transferring queries from the generative AI-powered chatbot to customer support agents. Delegate repetitive queries to the generative AI chatbot, allowing your customer support agents to provide empathetic support for critical, high-value cases.
- Resolve queries faster with options to choose from state-of-the-art large language models like OpenAI’s GPT-4o, Google’s Gemini 1.5, or your existing chatbot built on Google’s Dialogflow, IBM Watson, and Amazon Lex.
Easily Create. Seamlessly Integrate.
With Kommunicate, anyone can build, train, and deploy a generative AI-powered chatbot without any coding knowledge. Provide instant and accurate resolutions through a human-like conversational experience.
Try for free4 Reasons to Choose Kommunicate's Generative AI-Powered Chatbot
Delegate repetitive customer queries to AI and let human agents handle complex cases
- With Kommunicate’s generative AI-powered chatbot for customer support, you can resolve over 80% of queries instantly and accurately with AI-generated human-like responses in your brand's tone. This allows your human agents to focus on high-value cases that need critical understanding and empathy.
Personalized Experiences at Scale with Contextual Responses
- Provide hyper-personalized support at scale to your customers with contextual understanding, enabling the generative AI chatbot for customer service to fetch information from your ticketing and CRM systems to better understand the intent of the query and provide resolutions accordingly.
Train Generative AI Chatbot on Multiple Knowledge Sources in No Time
- Move beyond intent-based training by connecting the generative AI-powered chatbot to multiple knowledge sources such as website URLs, documents, and help center articles. Direct the generative AI chatbot to first fetch answers from a specific knowledge source, and if the answer is not found, proceed to the next knowledge source to ensure updated and accurate information.
Integrate Generative AI Chatbot with Your Existing Customer Support Tech Stack
- Allow your customers to create tickets directly within the chat, ensuring they can be tracked and actioned promptly. Integrate Kommunicate’s generative AI chatbot for customer service with your Zendesk, Freshdesk, Zoho Desk, Pipedrive, or any other ticketing and CRM system.
Unleash the power of Generative AI
Create smarter conversations for faster resolutions
with generative AI-powered chatbot
Try for freeFrequently Asked Questions
Kommunicate uses OpenAI’s GPT4 large language model to train the bot on your provided data. This ensures that the bot gives accurate and contextual information to your customers.
If you have your own OpenAI API key, you can share it with us and we will integrate it with your Kommunicate account on the backend.
Yes. Once you have integrated GPT4 with your Kommunicate bot, you can deploy it on messaging platforms like WhatsApp, Messenger and Telegram.
No, you don’t need to know coding to deploy GPT4 powered bot on your website or mobile app. Kommunicate has in-built integration with OpenAI.
Kommunicate’s GPT4 integration pricing is based on your usage. We recommend you speak to our business team through our Book a Demo button.
No, you don’t have to pay separately to use both the features. You can try both the features on our 1 month free-trial period.
Generative AI refers to artificial intelligence systems capable of creating content, such as text, images, music, and even code, that can be indistinguishable from content created by humans. Unlike traditional AI models which are designed to analyze data and make predictions or decisions based on that analysis, generative AI models, like GPT (Generative Pre-trained Transformer) for text or DALL·E for images, learn from vast datasets to generate new, original outputs based on the input they receive. These models use complex algorithms to understand patterns, styles, or logic within the data they are trained on, allowing them to produce content that mirrors human-like creativity and understanding. Generative AI has a wide range of applications, including content creation, design, entertainment, and even problem-solving in innovative ways that mimic human thought processes.
Generative AI chatbots are used for a variety of tasks including providing customer support, generating human-like responses in conversations, automating content creation, personalizing user experiences, and assisting with educational tutoring. They leverage generative AI to understand and produce language in a contextually relevant manner, making interactions more natural and efficient. This technology enables businesses and educational platforms to offer scalable, personalized communication and support, improving engagement and satisfaction.
Mushra Hartley
Head of Operations, Lula
Mushra Hartley
Head of Operations, Lula
Carlos De Lieto Vollaro
Customer Experience Manager, Conte.IT
Carlos De Lieto Vollaro
Customer Experience Manager, Conte.IT
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