Supercharge your Shopify store with the power of AI
Use Chatbot & Live Chat to boost your sale
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The impeccable impact of customer service automation using Kommunicate
11x
Jump in customer conversations
83%
Queries resolved without human involvement
8h 31m
Average person-hours saved every day
300%
Reduction in average resolution time
Reduce 80% of customer support cost
E-commerce chatbots can act as customer support agents and provide 24/7 support to your customers. You can save 80% of your operation cost.
- Track orders
- Locate a store
- Check loyalty points
- Refund process
- Warranty claim
Increase ecommerce conversion rate
Chatbots can act as a salesperson and recommend suitable products to your customers based on their needs. This will help them to quickly finish their buying process.
- Personalized product recommendations
- Show best deals
- Reduce abandoned carts
- Faster checkout
- Lead generation
Multiplatform customer support automation
With Kommunicate you can deploy your chatbots on multiple platforms and automate 80% of your customer support.
- Website
- Mobile apps
- Line
After using Kommunicate, we saw an increase of 980% in customer conversations. The chatbot-based automation does a lot for us - trigger a conversation, resolve customer queries, and even generate business opportunities that we can redirect to our sales executives.
By shifting customer requests to Kommunicate chat, we automated many of the repetitive tasks that our customer service team performs daily. We have been able to automatically contain 60% of incoming customer service requests for Epic Sports.
We were able to see a 20% dip in customer service request escalations in a few months using Kommunicate. Our waiting queues are dissolving much faster, and users are coming back to the chatbot, making it a preferred channel for escalating any question.
After we started using the Kommunicate chatbot, our team saved more than 2000 hours every month, which we were otherwise spending on doing repetitive tasks like answering FAQs. We were truly impressed with the way Kommunicate has evolved as a product over the last couple of years we have been associated with them.