FAQ Chatbot: Build Your Own FAQ Bot
Automate first-level support using FAQ bots built over a powerful helpcenter solution.
Trusted globally by leading enterprises and growing startups
The impeccable impact of customer service automation using Kommunicate
11x
Jump in customer conversations
83%
Queries resolved without human involvement
8h 31m
Average person-hours saved every day
300%
Reduction in average resolution time
Let your customers help themselves
Simple, instantaneous search
Instant search for your customers to find what they are looking for, easily and faster
Beautiful, customizable interface
A beautifully designed, customizable interface to publish your knowledge base on the web
Intelligent FAQ chatbot
Connect your Kompose bot, to answer queries and handoff the conversations to humans for complex queries
Scalable customer service
Reduce ticket volumes and incoming queries, scale smartly using the knowledge base and automation
All in one software for new age customer support
Complete customer support suite with live chat + support team inbox + bots and automation + knowledge base
After using Kommunicate, we saw an increase of 980% in customer conversations. The chatbot-based automation does a lot for us - trigger a conversation, resolve customer queries, and even generate business opportunities that we can redirect to our sales executives.
By shifting customer requests to Kommunicate chat, we automated many of the repetitive tasks that our customer service team performs daily. We have been able to automatically contain 60% of incoming customer service requests for Epic Sports.
We were able to see a 20% dip in customer service request escalations in a few months using Kommunicate. Our waiting queues are dissolving much faster, and users are coming back to the chatbot, making it a preferred channel for escalating any question.
After we started using the Kommunicate chatbot, our team saved more than 2000 hours every month, which we were otherwise spending on doing repetitive tasks like answering FAQs. We were truly impressed with the way Kommunicate has evolved as a product over the last couple of years we have been associated with them.
Globally recognized by the world's leading reviewers
