Simple and effective knowledge base software
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Trusted globally by leading enterprises and growing startups
Let your customers help themselves
Simple, instantaneous search
Instant search for your customers to find what they are looking for, easily and faster
Beautiful, customizable interface
A beautifully designed, customizable interface to publish your knowledge base on the web
Intelligent FAQ chatbot
Connect your Kompose bot, to answer queries and handoff the conversations to humans for complex queries
Scalable customer service
Reduce ticket volumes and incoming queries, scale smartly using the knowledge base and automation
All in one software for new age customer support
Complete customer support suite with live chat + support team inbox + bots and automation + knowledge base
After using Kommunicate, we saw an increase of 980% in customer conversations. The chatbot-based automation does a lot for us - trigger a conversation, resolve customer queries, and even generate business opportunities that we can redirect to our sales executives.
By shifting customer requests to Kommunicate chat, we automated many of the repetitive tasks that our customer service team performs daily. We have been able to automatically contain 60% of incoming customer service requests for Epic Sports.
We were able to see a 20% dip in customer service request escalations in a few months using Kommunicate. Our waiting queues are dissolving much faster, and users are coming back to the chatbot, making it a preferred channel for escalating any question.