Future of Customer Support with Generative AI

Generative AI, an offshoot of Artificial Intelligence, has been progressing by leaps and bounds ever since the launch of OpenAI’s ChatGPT. There are a wide variety of fields that Generative AI is making its presence felt, from healthcare to better search experience, from arts to literature, and Customer support is no different.

Before we dig deep into how Generative AI is changing the landscape of Customer support, we need to understand the market adoption of Generative AI, along with how Generative AI works. Currently, the global Generative AI market is worth a whopping $13 billion. According to a Gartner report, a whopping 50% of the workforce in Fortune 500 companies will use Generative AI augmented tools by 2025.

Generative AI finds its application in Content creation, Personalization in Marketing and drug discovery. To get more technical about how Generative AI works, you need to know about Neural networks, Latent space, Probability distribution and Variational AutoEncoders (VAEs). Some of the major players in the Generative AI market are OpenAI, Google, and Meta, with smaller players like Anthropic and Midjourney also leaving their mark.

In this whitepaper, we are going to explore how Generative AI is going to re-shape the future of customer support, with specific emphasis on Voice and Visuals. We are going to look at the future trends of Gen AI and how customer support as a field is going to be revolutionized by this technology.

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Revolutionizing Customer Support with Generative AI | Whitepaper