Agent Assist, Summarisation & Real-Time Translation

Let’s walk through the latest features of Kommunicate.

The first feature is Agent Assist.

On this screen, there is a conversation where the customer asks:

Can I use Gemini and Anthropic together?

This button is for Agent Assist.

When you click this button, you can choose a bot from the list of bots you have created.

Choose the bot that is best trained and best suited to address the customer’s concern.

Click the Use button, and you will get a suggested reply.

If you find the suggested reply useful, you can send it as your response.

There you go. The reply has been sent.

Next, let’s see how the summarisation feature works.

Kommunicate’s summarisation feature allows customer support agents to quickly get a snapshot of the conversation between the customer and the bot before the agent steps in.

Agents can review a concise overview of the chat, saving time and making sure they are fully informed before responding to the customer.

The next feature is real-time translation.

Real-time translation enables seamless global communication by breaking language barriers.

It automatically detects and translates customer messages into the agent’s preferred language.

There is also an option below the translated text to view the original message.

Not only that, but this feature also translates the agent’s response back into the customer’s language, even if the agent replies in their own language.

With support for over 100 languages, this feature improves clarity and efficiency in customer interactions.

That’s all for this video.

See you in the next one.

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