Gemini

Launch a Gemini-powered support bot across web, mobile, and messaging. No code required

What is Gemini integration?

The Google Gemini integration lets you power your Kommunicate bot with Google’s Gemini models. You get multimodal understanding, long-context conversations, and tool use, deployed across your website, apps, and popular messaging channels. No heavy setup. No custom backend.

Why Use Gemini with Kommunicate?

  • Deploy everywhere: Web widget, iOS and Android SDKs, WhatsApp, Instagram, Telegram and more.
  • No-code setup: Add your Gemini key and go live.
  • Better answers: Long context and multimodal inputs help resolve issues faster.
  • Human handoff: Route to agents with full conversation history.
  • Governance and analytics: Roles, permissions, CSAT, FRT, resolution rate, and AI Insights.

How to Integrate Gemini with Kommunicate?

  • Create a Gemini API key in Google AI Studio or your preferred setup.
  • Open Kommunicate dashboard → Integrations → Gemini.
  • Paste the API key and set defaults: model, temperature, safety, system prompt.
  • Choose channels and publish.
  • Test and optimize with AI Suggestions, conversation summaries, and Analytics.

Tip: Start with a concise system prompt that reflects your brand voice and escalation rules.

Key Benefits of Using Gemini for Support Teams

  • Multimodal troubleshooting: Let customers upload screenshots or error messages; Gemini reads and explains.
  • Long-running cases: Keep context across sessions without repeating questions.
  • Structured outputs: Use JSON mode and function calling to fetch order status, create tickets, or run knowledge base searches.
  • Low latency options: Configure models and response limits for faster reply times.
  • Safe and brand-aligned: Guardrails, prompt templates, and review workflows.

Try for Free

Easy-to-Use AI-Powered Support Automation

In Built Native Integration

Kommunicate features native integration, eliminating the need for any manual coding or installation. You can seamlessly add Kommunicate AI to your existing workflow—even without any coding expertise.

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24/7 Support

Kommunicate offers round-the-clock support in over 100 languages, ensuring that whenever you face challenges or require a custom integration, our dedicated team is always available to assist you—no matter the time.

Latest AI Models for Accuracy

Kommunicate utilizes cutting-edge AI models from OpenAI, Google Gemini, and Anthropic, allowing you to choose the perfect fit for your specific needs. Plus, our system automatically adapts to your content, eliminating the need for manual training.

One Stop Solution for Support

Kommunicate is an incredibly user-friendly support automation solution that consolidates conversations from phone, email, chat, and social media into a single platform. Businesses can effortlessly automate support across all these channels without any hassle.

AI Superpowers For Your Support Agents

Image showing AI features like auto-language translations and AI Summarization by Kommunicate. Support agents move faster and get more things done with these AI features by Kommunicate.

AI Suggestions

Real-time AI recommendations to help your team provide precise and accurate resolutions

Language Translations

Translate and reply in any language with Kommunicate's dynamic language translator, without the need for any external tools.

AI Summary

Instantly get summarization of long email threads or chat conversations with just a click so your agents can focus on providing quick resolution

AI Insights

Find out what's working and what's not with AI Insights by asking any question about all the conversations happening across different platforms.

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See What Our Customers
Have to Say

Logo for Lula, a South African ride sharing app. Lula uses Kommunicate's AI automation for customer service and improved its CSAT score by 40%.

"With Kommunicate, we automated student support and achieved a CSAT of 8.33"

8.33
CSAT Achieved
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"We automated 90% of repeated incoming queries with Kommunicate

90%
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"With Kommunicate we were able to reduce 25% of the workload from our customer support agents."

25%
Reduced Workload
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"We uplifted our CSAT Score by 40% using Kommunicate's AI automation."

40%
Increase in CSAT
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