.png)
Connect Kommunicate with Freshdesk to sync chats and tickets in minutes
The Freshdesk integration lets your Kommunicate bot and live agents create and update Freshdesk tickets directly from conversations, so customers get real-time chat and you still retain full helpdesk history, SLAs, and reports. Freshdesk provides robust ticketing, knowledge base, and automations; Kommunicate adds AI assistants, omnichannel chat, and human handoff.
acme.freshdesk.com).
Tip: Freshdesk’s API uses Basic auth with the API key; keep keys scoped and rotate periodically.
Kommunicate features native integration, eliminating the need for any manual coding or installation. You can seamlessly add Kommunicate AI to your existing workflow—even without any coding expertise.
Kommunicate offers round-the-clock support in over 100 languages, ensuring that whenever you face challenges or require a custom integration, our dedicated team is always available to assist you—no matter the time.
Kommunicate utilizes cutting-edge AI models from OpenAI, Google Gemini, and Anthropic, allowing you to choose the perfect fit for your specific needs. Plus, our system automatically adapts to your content, eliminating the need for manual training.
Kommunicate is an incredibly user-friendly support automation solution that consolidates conversations from phone, email, chat, and social media into a single platform. Businesses can effortlessly automate support across all these channels without any hassle.
.png)
Real-time AI recommendations to help your team provide precise and accurate resolutions
Translate and reply in any language with Kommunicate's dynamic language translator, without the need for any external tools.
Instantly get summarization of long email threads or chat conversations with just a click so your agents can focus on providing quick resolution
Find out what's working and what's not with AI Insights by asking any question about all the conversations happening across different platforms.
Kommunicate AI agents offer accurate resolutions that build memorable customer experiences. Transform your customer service with the most flexible and scalable AI agent.
.svg)
.svg)
.svg)
.svg){kind=small}