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In this video, you'll learn how to instantly create an AI agent for your organization to handle customer support queries with ease with Kompose, an no-code AI agent chatbot builder.
We’ll guide you through the simple, no-code process of building AI agents in Kommunicate - even if you have no technical background. You'll also see how to train your AI agent on your own data to ensure it speaks in your brand’s voice. Plus, we’ll show you how to seamlessly hand over complex queries from the AI agent to a human support agent.This video is especially helpful if you're getting started with Kommunicate for the first time.
Introduction
Welcome to Kommunicate. In this video, we'll show you how to create an AI agent from scratch.
Getting Started
To begin, click on Agent Integrations in the left-hand panel and select Create AI Agent. You'll see the option to build from scratch or choose from AI providers like OpenAI, Gemini, Anthropic, Google Dialogflow, Amazon Lex, IBM Watson, or bring your own custom bot platform. For this demo, we'll use Kompose — Kommunicate's own generative AI-powered agent builder.
Setting Up Your Agent
Inside Kompose, you'll find pre-built templates, but we'll build from scratch. Name your agent (e.g. "Support AI Agent") and upload a company logo. Kommunicate supports conversations in over 100 languages — for this demo, we'll use English.
Human Handoff
Next, you'll reach the Human Handoff section. This ensures that whenever the AI can't answer a query, it gets escalated to a human agent. We recommend enabling this for most use cases. If you have multiple agents, you'll also be asked which AI agent should handle conversations going forward.
Agent Instructions
Inside the Kompose builder, there are five to six sections. The first is Agent Instructions, where you define how your bot should sound and how long or short its responses should be. You can choose from existing custom instructions or start fresh. Hit Save and Continue when done.
Welcome Message
The Welcome Message is what customers see when they first start a conversation. A simple example: "Welcome to Kommunicate. How may we help you today?" You can add buttons — Default, Link, or Submit — as well as images, human handover options, or dynamic messages that fetch data from your CRM or ERP via webhooks. Click Train after every change.
Knowledge Source
The Knowledge Source section is where your bot gets trained. You can drag and drop documents in PDF, CSV, DOCX, or XLS format, or train directly from your website. You can choose individual pages or select all pages. It's also possible to integrate with Zendesk, Salesforce knowledge base, or Kommunicate's own Help Center.
Setting Up Intents
Intents are used to handle specific types of queries. For example, for pricing-related questions — whether someone asks about "cost", "price", "pricing", or "schedule a sales call" — you can set a specific response like: "Kommunicate starts at $100 per month. Would you like to speak with a sales representative?" You can also assign these queries directly to a specific human agent. Click Train after setting each intent.
Default Fallback
The Default Fallback message triggers when the AI cannot answer a query. For example: "I'm sorry, we're not able to answer that query" — after which the conversation is handed over to a human agent.
Testing the Agent
Once training is complete, start a new conversation to test. General questions about Kommunicate will be answered by the AI, while pricing queries will be routed directly to the assigned human agent — exactly as configured.
That's everything you need to create your AI agent in Kommunicate!
You don’t need to bet your entire support operation on AI.
Start with the conversations that are safe to automate using an AI agent.
Expand as confidence grows.
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