It is 2024, and chatbots have been around for some time now. Some might argue that chatbots are dead and it is the era of conversational AI agents…
Zendesk acquired Zopim in 2014 to rebrand it as Zendesk Chat. So, what IS Zendesk chat? Zendesk chat is a live chat software popular with businesses of all…
90% of American consumers expect customer service provisions before doing business with a company. Furthermore, 58% of them would switch to a different company if they feel dissatisfied…