One of the leading passenger airlines that dominates the low-cost carrier segment is your preferred choice for your next travel. They have a multi-channel sales process, and users regularly ask questions like flight status, fare checks, etc. However, aiming to capitalize on their existing customer base by enhancing experience remains their top agenda. Their digital team is confused about hiring more agents or starting their journey of building a Conversational AI experience. 

Why is the future of customer support conversational?

In today’s world, customer support of an enterprise team is an excellent way to boost revenue. It helps in retaining existing clients and also improves customer advocacy and word of mouth. With several tools like Yellow Messenger and Kommunicate, the path to building an AI-driven conversational customer support experience is on its way. 

Now, one can expect a meticulous tool that C-Level executives, business leaders, and agents can use to understand and streamline their customer support function faster, with better predictability. Now, enterprises can turn customer service centers into holistic business growth machines, reducing overhead costs.

Let us understand a little more about these tools that aim to do that in customer support by bringing conversational AI experience.

Yellow Messenger started its journey from Toronto in 2014, where the two Founders, Mike, and David aimed to improve customer service authentically and simply – but also efficient and scalable. On the other hand, Kommunicate started in 2017, intending to create a hybrid communication system with better personalization and engagement for consumers looking for help.

When Should You Choose What?

Today, both brands are driving the world with their unique conversational AI experience across customer support and engagement division.

Yellow Messenger is well known for enterprise-level features to create an end-to-end ecosystem for conversations.

Apart from the regular options of building bots and live chat, they are also known for:

  • IVR integration
  • Screen sharing options for live discussions
  • Website visitor tracking
  • Sentimental analysis 

Now lets have a look at Kommunicate, here you can expect to have a complete ecosystem for customer support automation. It offers several products like Kompose (Chatbot builder), Help Center (a knowledge base), and super quick integration of modern social channels.

Kommunicate is also known for:

  • Integrations with other chatbot builders like – DialogFlow, Amazon Lex, IBM Watson 
  • It supports the majority of the CRMs used today
  • WhatsApp For Business integration
  • Facebook Messenger integration
  • Team capabilities with options to tag conversations

Here is a quick visual representation of the comparision between Kommunicate vs Yellow messaenger.

We hope this comparison of Yellow Messenger Vs. Kommunicate will help you to choose the best conversational AI software for your growing business.

Disclaimer: All the information mentioned above has been obtained from public sources. We have made every attempt to ensure that the information presented is accurate and free from any discrepancies. In case of any discrepancies identified, please connect at support@kommunicate.io. 


Kommunicate is a modern customer messaging suite to add live chat and chatbot to your websites and social media pages. You can signup for free here and start delighting your customers right away.


Author

Avinash is a passionate marketer with a proven track record of quickly understanding a marketing campaign's mission, vision, and objective and then communicating this to potential customers. He has an in-depth knowledge of all digital channels. Whenever he is not marketing, you can find him reading books, swimming or cooking.

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