Do you remember the days when you were creating a website and you had to engage so many people; designer, developer, content writer, server specialist, and whatnot? Now, the ecosystem has changed. A single DIY tool can help you create some of the best-looking websites in hours.
In fact, this trend is bound to grow for the other facets of technology too. In a recent movement, Amazon released Honeycode, a zero-code mobile & web application builder. Soon, we also heard about Google’s acquisition of a no-code mobile-app-building platform, AppSheet. All this is happening in the middle of the social and economic turmoil. Yes, the message is clear “No Code/Low Code Experience” is the focus for tomorrow.
Let us understand a little more about two more tools that aim to do that in the world of customer support exactly.
In this article, we’ll look at Ada Vs Kommunicate a little closer to how they are changing the experience of the industry.
Ada started its journey from Toronto in 2014, where the two Founders, Mike, and David aimed to improve customer service authentically and simply – but also efficient and scalable. On the other hand, Kommunicate started in 2017, intending to create a hybrid communication system with better personalization and engagement for consumers looking for help.
Features Which They Are Known For
Today both of these brands are known to lead the no-code effort while not compromising their mission of an improved customer experience.
Ada is well known for enterprise-level features, which include
- Live Chat
- Chatbot Builder
- API Builder
- WhatsApp & Messenger Integrations
When we look at Kommunicate, we expect to have a complete ecosystem for customer support and knowledge sharing. It offers a number of products like Kompose (Chatbot builder), Help Center (a knowledge base), and super quick integration of modern social channels.
In short, expect the following services
- Chatbots and Automation
- Live Chat
- Integrations- DialogFlow, Amazon Lex, IBM Watson and Widely Used CRMSs
- WhatsApp and Facebook Messenger Integrations
- Team Capabilities with options to tag conversations
Here is a quick representation of the feature comparison
|What their homepage says||Delight your customers with intelligent chat-based support||Go automation-first with Ada’s AI chatbot|
|Main Features||Live Chat|
|Modern Features||Kompose (Chatbot builder)|
Integration With Dialogflow
|No Code Platform|
API & Authentication
|Smart Rich Messages||Yes||Yes|
|Chat UI Kit||Yes||Yes|
|Knowledge Base Management||Yes||No|
|Agent Wise Reports||Yes||Yes|
|Auto Chat Resolve||Yes||Yes|
|Integration with other CRMs, CMS||Yes||Yes|
|Lead Collection Boxes||Yes||Yes|
|Support||Fast response over chat, skype and email with dedicated account managers||Regular support|
|Notable customers||KPMG, Santander, HDFC Life, Accenture||Zoom, Shopify, Medium, Upwork, Mailchimp, Air Asia|
|Platforms for support||Web, Android, iOS, Phone Gap, Ionic, React, Flutter||Web, Android, iOS, Mac, Windows|
|Free Trial||30 Days||Not provided|
|Pricing ( for advanced solutions)||Starts at $40 / Month||Pricing for 3000 chat inquiries/conversation with 9 agents $40,000/Year|
We hope this comparison of Ada Vs Kommunicate will help you to choose the best software for your business.
Disclaimer: All the information mentioned above has been obtained from public sources. We have made every attempt to ensure that the information presented is accurate and free from any discrepancies. In case of any discrepancies identified, please connect at email@example.com.