Kommunicate Product Updates January 2024

Updated on January 16, 2025

Here are our major updates for the month of January 2024:

Features

We have fixed the bugs related to Sunshine Integration and Rich Messages support in it. Now, you will be able to do the sunshine integration, train the Bot using a variety of Rich Messages and reply to the conversation using Zendesk chatbot.

Screenshot of a chat conversation showing a bot (Bob) handing off to a human agent (Rajeev Mishra) via Zendesk Sunshine.

Screenshot of a chat interface with a welcome message and interactive buttons for various actions like order status, cancellation, and browsing collections.

Screenshot of the Kompose bot builder interface, showing the "Talk to Human" flow with bot messages and handover configuration.

2. We are now providing an option using which you can set a message in Bot’s Message if your Team is offline/Away.

Screenshot of a Zendesk support ticket showing a conversation between a web user, a bot (Bob), and a human agent (Rajeev Mishra).

3. Zendesk Auto Sync Articles- now Bot will be trained automatically when new Articles will be added in Zendesk Side.

Screenshot of bot-to-human handover settings, highlighting the option to restrict handover when agents are offline and the custom offline message.

Screenshot of a chatbot conversation where the bot informs the user that the team is offline and provides working hours.

4. We have now added an option for ‘Website Scraper’ in OpenAI Powered Bot Builder. Which means, Bot will now be able to Answer from either Documents or URLs content.

Screenshot of an article editor interface, showing the content of an article about Apple Inc. with editing tools and publication status.

Screenshot of the Kompose bot builder interface, showing the "Apple" intent selected and its corresponding training phrases and bot responses.

Improvements:

Added required info in Zopim integration to uncheck the ‘Turn on Messaging for your account’ option.

We have added support for Team ID in iframe now.

Image showing HTML code that integrates the Kommunicate chat widget into a webpage via an iframe.

Screenshot of team and bot management settings, highlighting the "second_team" and its associated "Test-Bot2."

Screenshot of a chatbot interface with a welcome message and interactive buttons for selecting car types (SUV, Sedan, Bold&Italic).

Chat widget CSAT rating line changed from “How satisfied you are with the conversation?” to “How satisfied are you with the conversation?”
We have added another Modal to ask Cancelation or Downgrade Reason from the customer.
We have aligned the Button to center for Viber

Added YouTube Video Link for Flutter Integration Page.

Screenshot of a Viber chat interface showing a bot's responses and persistent menu buttons for Pricing, Features, Details, and Kompose.

Screenshot of Kommunicate's Flutter integration page, showing installation instructions and links to Android and iOS setup guides.

Screenshot of a chatbot conversation with a post-conversation satisfaction survey prompting the user to rate their experience.

Added support to accept and upload base 64 encoded files in image upload API
Added ‘Close’ button CSAT rating modal in Chat Widget Side.

We have added detailed for description ‘Turning ON/OFF CSAT rating will only reflect when your end user refreshes their page’ for CSAT toggle.

Added another Industry Type ‘Service(Building for a customer)’ and for Others we have added an input field. These changes will help us to know more about our customers.

Bug Fixes

Fixed the issue where Bot was replying with Fallback message for user query like ‘Hi’, ‘Hello’

Image of a chat window where the user sends "Hi" and the bot replies with "Hello! How can I assist you today?"

Fixed the issue where Documents were not being deleted if special characters were present in their names
We are now showing Message Source in the Conversation History list. We have merged the Suggested conversation list with Conversation History list and now WhatsApp conversation will be shows in Conversation History itself.

Screenshot of a conversation history interface, showing various interactions including bot messages, status changes, and a user's initial message.

Screenshot of a conversation history interface showing various interactions, including bot messages, human agent replies, and conversation details.

Fixed the issue where MTU count was not showing in Dashboard Billing Page
Fixed the issue where ‘Search’ button was not visible if there was any Banner present at the Top.

We have stopped showing OpenAI Bots under ‘Bot Intent Analytics’ section.