When Klarna told the world that it had automated 2/3rds of its customer support queries with a chatbot, it was a clarion call for all executives operating in…
The definition of customer engagement has evolved drastically over the years. Traditionally, it was often seen as a one-way communication channel where businesses would push messages and advertisements…
As Peter Drucker famously said – “What gets measured, gets managed.” Tracking the effectiveness of your customer service platforms, with the right metrics in place, can lead organizations…
Here are our major product updates from June 2024: I) Feature releases Search Bar in Dashboard Users can now search for features, settings, and other requirements from anywhere…
“Every day we’re saying, ‘How can we keep this customer happy? How can we get ahead in innovation by doing this?’ …because if we don’t, somebody else will.”…
The traditional banking sector, as we know it, is at the cusp of a digital revolution. Forty years ago, in the 1980’s, there were 14,469 commercial banks in…
In the digital age, customer interaction management is the secret sauce for ultimate success. Every business should talk to its customers and talk well. If your customers do…
As an enterprise, we live in unprecedented times. It has never been easier to stay in touch with a customer, thanks to the plethora of technologies available. At…
Here are the major updates for the month of April. Features completed: I) Dashboard language switch: If the system detects that your browser language by default is French…
According to this report by Exploding Topic, 3 out of 4 Americans say that customer experience is the chief reason they will choose among competing brands. Providing excellent…