In the UK, September and October are not only welcome weeks. They are a predictable semester surge that compresses thousands of student questions into a short window. Manchester…
2024 and 2025 were an interesting period in customer service. Buoyed by enterprise expectations of AI, executives invested in AI en masse. A lot of those pilots failed,…
In December 2025, the Indian aviation industry collapsed. Due to new regulations and a non-compliant airline, thousands of flights were grounded during one of the busiest weekends of…
How Does Loan Application Abandonment Hurt SME Lenders? The story usually starts well. A manufacturing SME CFO finally finds a lender that looks promising, clicks “Apply now”, and…
Customer support is typically viewed as a cost center, an expense aimed at keeping customers satisfied. That perception is changing as businesses are tapping into the potential of…
The banking industry is becoming online-first with every passing day. Today, 84% of customers use online banking, and 78% use mobile apps to reach their primary bank accounts.…
Indian NBFCs have quietly become one of the fastest-growing pillars of the credit ecosystem. Recent estimates place the industry’s assets above ₹48 lakh crore, with annual growth projected…
With Google’s AI Mode and ChatGPT, many websites have lost a significant portion of their traffic. This means every visitor is more valuable. Considering this, it’s necessary to…
Let’s be honest: answering “Where’s my order?” for the tenth time today or manually chasing down tracking numbers isn’t the best use of your team’s talent. These repetitive…
We’ve talked at length about how customer support is changing in 2026. Teams aren’t just “answering tickets” anymore; they’re designing end-to-end resolution systems where AI handles L1 and…