As an enterprise, we live in unprecedented times. It has never been easier to stay in touch with a customer, thanks to the plethora of technologies available. At…
In the year 2024, most of the customers want to find answers to their queries by themselves. This is not a blanket statement but is backed by a…
Here are the major updates for the month of April. Features completed: I) Dashboard language switch: If the system detects that your browser language by default is French…
According to this report by Exploding Topic, 3 out of 4 Americans say that customer experience is the chief reason they will choose among competing brands. Providing excellent…
In today’s world, you need to keep your customers happy, with quick resolution of issues and lesser resolution times. If you don’t, you can rest assured that your…
Help desk v/s Service desk. These two terms are used interchangeably by many teams, but both have a world of difference between them. It is important to understand…
Have you ever bought something online or in person just to find that you can’t use the product without a lengthy setup process? I recently bought a high-resolution…
Imagine a customer visiting your website for the first time and instantly greeted by a friendly virtual assistant, ready to answer any of their questions and guide them…
Here are our major updates for the month of January 2024: Features We have fixed the bugs related to Sunshine Integration and Rich Messages support in it. Now,…
Table of Content Chatbots – The forefathers of modern-day LLMs Rise of Large Language Models How LLMs Chatbot Improve Customer Support Challenges of using LLMs Chatbot in customer…