The co-existence of chatbots and live agents has always been a debated topic. To settle that, lately we interviewed 13 chatbot experts and the findings were clearly in…
Nowadays, in this competitive market, building a great product is not enough. Now the trend is inclined towards creating more value. It’s not easy to hold on to…
What is customer service response time? Customer service response time is the number of minutes, hours, or days elapsed between when a customer submits a query and when…
Have you ever wondered how to start a business when you are not sure your product would fit the market’s expectations? If you are an entrepreneur, then you…
The demand for customer support software is massive. Customer support and service industry is a whopping $30B market. Earlier, the most common way used by the companies was…
Chatbots have been there for long, and so has the speculation that one day they will replace humans in the workplace. Although chatbots are still looked at with…
Customer experience is proven as an effective way of branding. There is a lot of confusion between customer experience and customer service. Let us understand with the definitions…
Many companies implement web chat to serve as the omnipresent, human contact on a website that their customers crave. Web chat allows website visitors to get the help…
Tl; Dr – See our infographic: Now, most of the businesses are taking a customer-centric approach to serve their customers. As a result, it is becoming tougher for…
Tl; Dr – See our infographic: Startups have taken the world by storm. Recently, we have seen a huge number of companies and organizations rising around the world. …