Customer experience is proven as an effective way of branding. There is a lot of confusion between customer experience and customer service. Let us understand with the definitions…
Many companies implement web chat to serve as the omnipresent, human contact on a website that their customers crave. Web chat allows website visitors to get the help…
Now, most of the businesses are taking a customer-centric approach to serve their customers. As a result, it is becoming tougher for companies to create the unique customer…
Startups have taken the world by storm. Recently, we have seen a huge number of companies and organizations rising around the world. It’s becoming more competitive than ever…
We all can agree on the fact that without customers there is no business. Businesses are always ready to go an extra mile to make customers happy. But,…
Customer support, for most companies, has been a cost center. Especially, when responsibilities like account management and customer success have moved on to dedicated teams. Having said that,…
It is common for all the companies to come across a lot of unsatisfied and angry customers. There might be many reasons for customers to get angry. Sometimes…
We all know that customer is the king. Keeping your customer happy or satisfied plays an important role in the growth of any business. But, there are many…
“ In today’s environment, it is difficult for a company to sustain the competition as there are many companies with the same products and services. Now the concern…
Customer service is about supporting customers, right? Yes, but it can be so much more than that. Customer service has the ability to completely change the way people…