Add IBM Watson Chatbot - Kommunicate

IBM Watson Chatbot is a conversational AI platform that helps you answer customer’s queries with fast and accurate answers. It is built over the powerful AI engine of IBM Watson, which powers complicated conversational AI problems at leading companies such as KPMG, Crédit Mutuel and KONE.

Watson has been one of the go-to platforms for building conversational interfaces and chatbots. This article will help you integrate your IBM Watson chatbot (officially called IBM Watson Assistant) into your website.

Step by Step Guide to Integrate IBM Watson Chatbot Into Your Website

Step 1: Sign up for Kommunicate

First, you need a platform that helps you integrate the chatbot and provides the UI (chat widget) to render your bot responses on the website and mobile apps. Kommunicate is a platform that can help you deploy the chatbot into your website and mobile apps.

Sign up here for Kommunicate (it is free to get started with). Once you are done with the signup process, navigate to the Bot integration section, and click on IBM Watson to integrate the bot.

kommunicate's IBM Watson Chatbot integration

As soon as you tap on IBM Watson, a modal will open with the instructions to integrate IBM Watson Chatbot with Kommunicate.

Integrate IBM Watson Chatbot with Kommunicate.


Step 2: Get your IBM Watson Chatbot Credentials

The best part about this is that you can integrate IBM Watson chatbot in Kommunicate without any code. You can see the instructions to get your credentials. The following steps will help you in finding the API key, Assistant ID, and Service URL.

1. Log in to your IBM Waston assistant console and click on the Resouces List from the left side menu

Ibm watson dashboard - Resource List

2. Find the Services option and click on the Assistant listed inside the Services

IBM Watson dashboard - Services option

3. Copy the API key, Service URL, and paste it on the Kommunicate chatbot integration section.

IBM Watson dashboard - API key

4. Now, we will have to find the Assistant ID. To get the Assistant ID, follow these steps:

>> Click on Launch Watson Assistant

IBM watson assistant

>> Tap on 3 dots given on the left side of the Assistant and click on the Settings option

Launch Watson Assistant

>> Navigate to API details and copy the Assistant ID and mention it on the Kommunicate bot integration page

Ibm watson dashboard- API details

Step 3: Finish your bot setup

Once you copy and paste all the details on the Kommunicate chatbot integration page, click SAVE and Proceed.

Editing IBM Watson bot in kommunicate

In the next step, give your chatbot a name and add the profile photo (or choose from the existing gallery of chatbot profile images). Click on Save and Proceed.

Editing Watson bot in kommunicate

You can enable or disable the bot to human handoff as per your requirement, and you can change this setting later as well. Bot to human handoff automatically transfers the conversation from your chatbot to a human and notifies them.

Once you finish the integration, please navigate to the Manage bot section and hover on the newly integrated IBM Watson chatbot to test it. Here is how it is going to look:

Add IBM watson chatbot to website

Step 4: Add the Kommunicate chat widget and IBM Watson Chatbot to your website

Now you are in the final step. To add this bot to your website, visit the Install section on the Kommunicate dashboard. Here you will find the script for rendering the chat widget on your website. Copy the web script and add it to your website, as explained in the Install section.

Now your chatbot is ready on your website to help your user with their queries.

If you have any questions about the integration, feel free to reach out to support@kommunicate.io. Also, you can contact us from the chat option available on the Kommunicate dashboard.


At Kommunicate, we are envisioning a world-beating customer support solution to empower the new era of customer support. We would love to have you on board to have a first-hand experience of Kommunicate. You can signup here and start delighting your customers right away.

Author

Pooja is a customer success manager and is steering the customer success team at Kommunicate.