The global conversational AI agents market is growing rapidly. In 2024, the market was worth $11.6 billion and is expected to grow at a 20-25% CAGR over the…
In 2022, Nick Mehta, the CEO of Gainsight, told McKinsey, “Every software company has a customer success program now. And it’s not just lip service anymore, where they…
At Kommunicate, we often play around with the latest releases of AI models to understand how we need to update our customer service platform. 2025 has seen big…
Traditionally, businesses have followed a reactive approach, responding to issues only after they occur. Customer service has often been about solving problems rather than preventing them. But today’s…
AI-powered customer experience is changing the narrative of customer service as a cost center. Recent case studies show that incorporating AI agents into customer service can improve your…
The modern enterprise has adopted Slack at scale, with 77% of Fortune 100 companies adopting it as an internal messaging platform. But, despite 42 million daily users across…
Support teams sit at the center of the customer experience and often absorb the first impact of operational strain. High ticket volumes, rising customer expectations, and constant multitasking…
In today’s fast-paced digital world, your words can shape a customer’s loyalty in seconds. Whether it’s live chat, email, or voice support, the language you use directly affects…
Back before the internet made everything available, all the time, customers had lower expectations about your response time. All you had to do was give them a support…
Earlier this year, Zomato, a leading Indian food delivery company laid off 600 of its customer support staff, within just a year of hiring them. Unfortunately, they are…