The average call center handles around 4400 calls/month. Usually, these calls last around 3 minutes and 35 seconds. As a Customer Service Director, you’re expected to understand and…
Introduction A 2016 study by Inc. showed that 51% of consumers expect businesses to provide 24/7 support and service. However, while businesses want to offer customers round-the-clock support,…
You’ve been there, waiting for a support response, repeating your issue, hoping someone figures it out soon. Traditionally, businesses relied on reactive customer service, which is waiting for…
How do you reply to a comment like, “I just started learning guitar.” There are a lot of paths an AI model can take to get a reply.…
Endless wait times, repetitive queries, and inconsistent support—these common pain points frustrate customers and overload support teams. AI self service eliminates these hurdles, giving customers instant access to…
Advanced intelligence technology rapidly modifies product management solutions. The latest McKinsey AI survey reveals that 65% of organizations use generative AI in their operations. This results in business…
Deepseek might have disrupted the global AI model in January 2025, but Google and Open AI soon regained ground with their O3 and Gemini 2 Pro releases. This…
Long wait times, multiple transfers, and poor availability cause friction in your customer service experience, leading to frustration and low satisfaction. AI self-service steps in to remove these…
AI in customer service is revolutionizing customer interactions, making them faster, smarter, and more personalized. But as AI takes center stage, important questions around bias, transparency, data privacy,…
When the NVIDIA stock drops by 15% and the global value of $1 trillion is lost in a day, you must sit up and take notice. On Monday,…