In 2021, 80% of customers reported having had a bad customer service experience. This is happening at a time when 93% of customer service leaders agree that customer…
Whenever we use AI in customer service, we use some documents or websites to train the AI. And while companies like Intercom have set the bar for AI-driven…
Agent AI is an autonomous tool that can perform tasks for you. LLMs like ChatGPT and Claude power these agents and can pull data and form different functions…
In IT support, it’s common to have a support agent remotely access your computer to provide support. With the new Claude 3.5 Sonnet, an AI model can do…
To date, the AI race has had two major components. On the one hand, you have models that boast of increased sizes and outsized training data like GPT…
OpenAI continues to push the boundaries of artificial intelligence with its latest release: Swarm, an open-source, lightweight multi-agent orchestration framework. Launched just this past Friday evening, Swarm promises…
E-commerce is one of the fastest-growing global industries, achieving a global scale of 5.7 trillion in 2024. Given this scale, the industry also has a lot of potential…
Many businesses have adopted AI to scale different functions across their workflow. New models like Open AI o1 are expected to drive this adoption further. However, like every…
The recent launch of ChatGPT o1 (also called Strawberry) has sent the entire Artificial Intelligence (AI) universe in a new direction. Not only does the new o1 model…
It would be an understatement to say that the e-commerce sector is booming. With more than 27 million e-commerce businesses (and counting) worldwide, it is safe to say…