When people talk about artificial intelligence, they often refer to ChatGPT, Claude, or Gemini. However, the field of artificial intelligence is fairly large, with decades of research behind…
The Rise of Generative AI Using Generative AI without knowing the Art of Prompt Engineering is like having a Ferrari and not knowing how to drive well. Generative…
In today’s fast-paced business environment, delivering exceptional customer service is the ultimate goal for every CX leader. Customers now expect businesses to resolve queries as quickly and fluently…
While customer service is a priority for most organizations, how many times have you been kept on hold by customer service agents? Hearing the dreaded piano music, looking…
Last night, Mira Murati, the CTO of OpenAI, gave us a sneak peek at what the company has been up to and introduced GPT-4o. Has OpenAI hit the…
In the age of conversational AI and tech support that is evolving every single day, customer service leaders have their work cut out for them. They are between…
Companies continue to invest in tech and resources, but the struggle to delight customers with exceptional support continues. For the past several years, most organizations have responded to…
Data today has become the lifeblood of many enterprises. According to this report, the world generates 328.77 million terabytes of data every single day!! Google alone processes 3.5…
ChatGPT has already entered the product manager’s toolkit to design and implement unique user experiences. Its impact is profound – where it has also changed the job description…
In the year 2024, most of the customers want to find answers to their queries by themselves. This is not a blanket statement but is backed by a…