Updated on January 15, 2025

Image announcing Kommunicate's April 2024 Monthly Product Release Notes.

Here are the major updates for the month of April.

Features completed:

I) Dashboard language switch:

If the system detects that your browser language by default is French or Spanish, then the dashboard will change to that particular language.

Screenshot of the Kommunicate conversation dashboard, showing conversation statistics and a language selection dropdown with Spanish selected.

ii) “Team” View Filter in Conversations section:

We have introduced a “Teams” filter in our “Conversations” section. For instance, if your support team is unable to resolve a query and it is reassigned to another team (Say Tech), then these conversations will be now grouped under the Tech team and shown in the “Tech team” tab. The team filter works based on how teammates are assigned when we invite them to the dashboard.

iii) Welcome message tab in OpenAI Bot builder

We have introduced the Welcome Message tab in the OpenAI bot builder, which was previously only available in the Kompose bot builder. 

Screenshot of Kommunicate's OpenAI Powered Bot Builder, showing the configuration for a default welcome message.

iv) Sitemap feature

Previously, we only used to scrape the uploaded URL when using the Website scraper. Now, we can view the sitemap URL of the entire website with a single click and view all the linked webpages associated with a website, so that the customer can select any webpage they want to scrape.

Screenshot of Kommunicate's Kompose bot builder using the website scraper to train the bot from a URL.
screenshot of a chatbot building interface, specifically the "Website Scraper" feature.
screenshot of a chatbot building interface, specifically the "Website Scraper" feature.

Improvements

  • Handle document delete for older version document
  • Make RTL configurable for the customer in the chat widget
  • Add a loader or notification on the Salesforce toggle

Screenshot of Kommunicate bot settings showing integration options for Helpcenter, Zendesk FAQ, and Salesforce FAQ

Bug Fixes

  • Translation issue in OpenAI Bot Builder
Screenshot of Kommunicate's interface for connecting a ChatGPT bot via Kommunicate, showing model selection and parameter settings.
  • Token Order and content issue
  • (iOS) Getting notification when chat is assigned to the bot, but handover notification is not coming
  • Custom payload is converted to rich buttons and cannot be edited again
  • Getting warning regarding the label in browser console |
  • TypeError: t.errorResponse is undefined
  • GeneralException: Application key or UserID as request body or device key as header not passed
  • Elastic Search issue for new user

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