Updated on June 5, 2025
In May, we expanded our Voice AI offering and added Slack and Freshdesk integrations. You can now use Ozonetel as a telephony partner to use our voice AI services. You can also use Kommunicate to update your ticket status on Freshdesk and receive notifications directly on Slack.
Features
Voice AI with Ozonetel
You can now use your Ozonetel ID to access voice AI from kommunicate. Just connect your webhooks with the Ozonetel integration section on your Kommunicate dashboard, and you can use your AI agents for incoming voice calls.
Add and Track Tickets on Freshdesk
You can now use an API key to connect your Kommunicate account directly with Freshdesk. Automatically create tickets out of your chat conversations on Kommunicate and track them on Freshdesk.
Track Your Support Conversations on Slack
You can now receive your Kommunicate chats directly on Slack with our Slack integration. We’re natively connected with Slack, and you can track all your support conversations directly from Slack chat.
Improvements
- We’ve added Contextual Understanding Support for Inline Code and Instruction-based flow.
- You can now configure multiple support emails in your Kommunicate email ticketing system.
- We’ve added a UI for filters in your dashboard.
Bug Fixes
- We fixed a layout issue where unusual whitespace was appearing on the ‘Teammate’ page, improving the overall UI consistency.
- We resolved a bug where the Mailbox integration would randomly disable itself after being enabled, and in some cases, re-enable itself after being disabled.
- We fixed a backend issue that was causing routing rule changes to fail or behave unpredictably when updated.
- We addressed a bug that was preventing team names from being updated correctly.
- We fixed a reference error where dataExtractorUtils was not defined, which was causing certain operations to fail unexpectedly.
