Welcome to 2026! To start the year, we focused on how you manage your documents within Kommunicate, and some crucial editing and formatting changes on the product dashboard.…
In December, we focused on elevating the end-user experience across the web SDK and bot-building workflows while continuing to strengthen usability and response quality across the platform. We…
In November, we focused on strengthening reliability across your AI workflows, streamlining onboarding, and improving response performance for knowledge-based agents. We’ve refreshed the Extract Entities UI to make…
October brings stronger security, smarter automation, and smoother workflows across Kommunicate. We introduced team-wide 2FA, multiple welcome messages, a new flow designer, Bulk Delete, day-based conversation views, and searchable trained URLs. Plus, improved chat interactions and key bug fixes make your support faster, more reliable, and easier to manage.
In September, we focused on making launching and managing WhatsApp campaigns in Kommunicate easier. The Gallabox integration now supports complex templates with body, footer, and dynamic content, and…
In August, we worked on improving the experience around launching a WhatsApp campaign from Kommunicate. You can now track campaign metrics from your dashboard, and segment your audiences…
We rolled out a brand-new Billing page with the new Pricing in July. We’ve updated our pricing to be simple with three tiers: Starter ($40/mo) Professional ($200/mo) Customizable…
In June, we made major improvements to the document scanner and AI agent capabilities. You can now upload files to the knowledge source document scanner in just one…
In May, we expanded our Voice AI offering and added Slack and Freshdesk integrations. You can now use Ozonetel as a telephony partner to use our voice AI…
In April, we released our integration with Twilio. We also focused on improving our voice AI experience to improve your customer service workflows. Features Twilio Integration You can…