How do you determine if your AI chatbot is helping your customers? In December, we worked on a feature that lets your customers send feedback on whether an AI answer is helpful or not.
Read on to learn about our app’s new feature, improvements, and bug fixes.
Feature Updates
Helpful / Not Helpful
Now, businesses can collect live feedback from their customers about whether an AI answer was helpful to them.
To enable this feature:
- Select Bot and Go to Bot Settings
- Enable “Collect Bot Feedback.”
Improvements
- Our “Manage Bots” section is now fully responsive and functional on mobile screens.
- We’ve released Bot Intents Analytics for Custom Bots.
- We’ve added the latest Anthropic models to our Bot Integration section.
Bug Fixes
- Our chat widget re-opens if the entered password is wrong, and the page refreshes.
- We’ve fixed the onboarding page UI issue where big document names were causing it to fail.
- We’ve fixed the issue where square brackets were not properly encoded during search API calls triggered during user searches.
