This February, we’ve focused on adding more flexibility to your analytics workflows. You can now choose between CSV and XLS formats when downloading reports. We’ve also improved the WhatsApp integration, and you can view the different numbers for your support workflow on one screen.
Behind the scenes, we tackled critical bugs to boost platform reliability and performance. Dive into the details of this month’s updates, including new features, improvements, and stability enhancements, below.
Improvements
- You Can Now Download Your Reports in CSV and XLS Formats
- If you have multiple WhatsApp numbers for Support, all the numbers will be displayed on the dashboard.
Bug Fixes
- We’ve resolved preview errors when URLs are protected or when we encounter Cloudflare security checks.
- We’ve fixed the away message update failure to ensure changes are now saved correctly to the database.
- We’ve corrected duplicate notes appearing in conversations by streamlining data handling.
- We’ve eliminated the “Maximum update depth exceeded” error caused by recursive state updates in components.
- We’ve patched the “teamName” TypeError, ensuring team data loads before UI rendering.
- We’ve resolved unexpected 500 server errors to improve API reliability.
- We’ve fixed Amazon S3 403 permission errors affecting file access and storage.
- We’ve addressed the “command” TypeError by validating null values in command execution flows.
- We’ve updated Channel-Based Routing to remove conversation assignees from teammates and API responses when deleted.
- We’ve resolved message-sending exceptions tied to the messagePxy service for a smoother delivery.
- We’ve stabilized WhatsApp Cloud API integrations in the bot server to reduce production errors.
