Last Updated on June 14, 2022

Today we will learn about Totara LMS and AI Chatbot.

Before we begin and before we dive in, a little bit about ourselves. We are Kommunicate, a no-code, hybrid chatbot platform that is built over a powerful Conversational AI system. With Kommunicate’s Kompose chatbot builder, you can build a fully functional chatbot for your website, without the need to know how to code. You can learn more about Kommunicate here

To complete some of the steps explained in this tutorial, you will need to sign up to Kommunicate. Worry not, the first 30 days are absolutely free, so you can explore Kommunicate and see how easy it is to actually build a bot using Kompose. Here is the link to the signup page.

Now that you know a bit about us, let’s start with what Totara LMS is.

What is Totara LMS?

Totara LMS is a Learning Management System designed for businesses to deliver learning through individual learning plans. It is highly flexible and is the platform that can give organizations the freedom of learning. It is designed for businesses to bring valuable content of their choice which fits the needs of enterprises and helps to train and get certifications for the employees.

What is the need for an AI Chatbot in Totara LMS?

Chatbots are a better way to keep the learners engaged who are completing the courses.

Chatbots can be helpful in answering FAQs.

It comes with convenient ways to provide services better to the staff and students.

Building a chatbot in 2022 is not a big deal. Even if you don’t know how to code, you can build a chatbot of your own if you follow our tutorial here.

Today, we will see how to add an AI Chatbot in Totara.

1. On your dashboard, click on the gear icon as follows:

2. Now, click on “Appearance.”

3. Then, click on “Additional HTML.” It will give you three ways you can add your customized HTML/script. You can add within the header, before the body tag, and after the body tag ends.

4. Since we want to show the chatbot icon at the bottom, add the installation script from Kommunicate in “Before BODY is closed” and save the changes.

To get the installation script, login to your Kommunicate account, and navigate to the install section.

Voila! Your chatbot is now ready!! Now, go to conversation Rules and set the bot to handle all new conversations.

Conversational AI is a separate topic altogether, and we have put together a detailed blog post around it, which you can read here.

Now, go ahead and put your chatbot to the test!!

At Kommunicate, we are envisioning a world-beating customer support solution to empower the new era of customer support. We would love to have you on board to have a first-hand experience of Kommunicate. You can signup here and start delighting your customers right away

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