There are many chatbot platforms with NLP, such as: Rasa: Open source conversational AI Dialogflow Bot Framework Wit.ai Amazon Lex – Build Conversation Bots We evaluated most noteworthy of bot platforms for building chatbots for customer support and service industry. Finally, Dialogflow and Rasa came on top in our priority list. This article covers the […]
How to Add Live Chat Plugin to Website?
Live chat is a faster, personalized and economical way for your customers to talk to you. Live chat provides a far better experience than your age-old contact forms. Nowadays, every website is being powered by live chat plugins. In this post, we are going to talk about how you can add live chat plugin to […]
Why Should You Delete Your FAQ Page?
If you are wondering why users don’t go through your FAQ page, then you are not alone in the world. There are several other companies investing their time, energy and resources in writing FAQs and still, users are coming on the support chat asking the same set of basic questions. When was the last time […]
How to Reduce Customer Churn
In the current cut-throat and intensely competitive market environment, effective customer support is the surest way to ensure that the products and services provided by your organization are of the highest quality and have the extra edge over your competitors. Your products or services should be cost-effective and always guarantee total customer satisfaction by properly […]
How to Add Live Chat Plugin in Squarespace Websites
Squarespace is a DIY website builder, for you to build modern, beautiful, responsive websites for desktop and mobile. Squarespace powers more than 2 million websites across the globe. This whopping number of Squarespace powered websites makes it one of the most popular used DIY website builder platform out there. Can’t wait to try out SquareSpace live […]
5 Customer Engagement Techniques You Must Try in 2018
Tl; Dr – See our infographic: Mobile apps and web resources that want to boost brand awareness and improve customer/prospect experience need to focus on customer engagement techniques. When a customer checks out your website/app you have only a few seconds to ensure that they find exactly what they came looking for. If they […]
5 Industries Where Customer Support Needs a Major Revamp (And How to Make it Happen)
Businesses have evolved over time and so have the approaches and traditions associated with it. Customers are in the driver’s seat and Customer Support has become the new Marketing. The key to keeping customers satisfied has always been at the heart of customer support, and now more than ever before. The rise of the empowered customer, […]
Chatbots and Messaging Apps: The Next Big Thing in Ecommerce?
Chatbots have been making a splash online for a while now. From commentators predicting their rapid rise to e-tailers bemoaning the slow rate of progress, chatbots are certainly a hot topic of conversation. What chatbots are fundamentally offering is simple enough: get into people’s messenger apps and sell your products there. But what are some […]
Top 8 In-app Chat & Messaging Use Cases for On-Demand Marketplaces:
On-Demand Marketplaces are synonymous with spontaneity and responsiveness. Here users are accustomed to transactions taking place at the push of a button, hence their engagement level is always on a tumultuous slope. A slight nudge and they most certainly would go down that slope, only to be lapped up by one of your competitors. Consider […]
Chatbots are the future of Instant messaging
In last few months, we have seen the word “chatbot” creating a lot of buzzes. You might have even heard Mr. Zuckerberg and Mr. Nadella speaking highly of it, this would have certainly made you think “Is it the next big thing?”. Before getting to the answer, let us understand what exactly the chatbot is […]