Customer service in 2025 looks nothing like it did 10 years ago. Today, customers want instant answers and personalized attention. As a customer service manager, you’re expected to…
WordPress accounts for almost 43.4% of websites on the internet (over 835 million websites worldwide). Most developers prefer the platform for building their websites and web apps because…
The global conversational AI agents market is growing rapidly. In 2024, the market was worth $11.6 billion and is expected to grow at a 20-25% CAGR over the…
AI-powered customer experience is changing the narrative of customer service as a cost center. Recent case studies show that incorporating AI agents into customer service can improve your…
The modern enterprise has adopted Slack at scale, with 77% of Fortune 100 companies adopting it as an internal messaging platform. But, despite 42 million daily users across…
In today’s fast-paced digital world, your words can shape a customer’s loyalty in seconds. Whether it’s live chat, email, or voice support, the language you use directly affects…
Contact center agents are the backbone of customer experience. Their ability to resolve issues on the spot, remain calm, and understand the customer’s feelings directly affects satisfaction levels.…
Frost and Sullivan classify First Contact Resolution (FCR) as the “home run” of call center metrics because “it affects every other meaningful statistic from the call center.” FCR…
With the new-age digital-first business culture, virtual call centers and call center automation are two of the robust customer service solutions for the new age. A virtual call…
Enterprises like Doordash receive over 40,000+ customer support calls per day. This volume is an operational challenge. Most businesses mitigate this by offshoring calls to a third-party contact…