Magento is an eCommerce platform built on open source technology that provides online merchants with a flexible shopping cart system and control over the look, content, and functionality of their online store. Magento offers powerful marketing, search engine optimization, and catalog-management tools.

Advantages of Magento:

  • Versatile content management
  • Mobile-friendly configuration
  • Advanced search engine optimization
  • Powerful and spacious
  • Built-in upsells and cross-sells
  • Easy third-party integrations
  • Customize security permissions
  • Intelligent filtered search for shoppers

Engage with prospects on your online store through a proactive chatbot and close more deals. Build lasting relationships with your customers by delivering awesome customer service through a chatbot.

There are 2 phases to create a Magento chatbot.

Create a Kompose chatbot and setup the answers

Step 1: Setup an account in Kommunicate

Login to your Kommunicate dashboard and navigate to the Bot Integration section.

If you do not have an account, you can create one here for free.

Locate the Kompose section and click on Integrate Bot.

Now, set up your bot by providing bot name, bot language, human handoff setting, and finish the bot setup.

You can check your newly created bot in the below section:

  • Dashboard →Bot Integration → Manage Bots:

Step 2: Create welcome messages & answers for your Magento chatbot

Go to the ‘Kompose – Bot Builder’ section and select the bot you created.

First, set the welcome message for your chatbot. The welcome message is the first message that the chatbot sends to the user who initiates a chat.

  • Click the “Welcome Message” section, in the “Enter Welcome message – Bot’s Message” box provide the message your chatbot should be shown to the users when they open the chat and then save the welcome intent.

Once the welcome message creation is completed, the next step is to create answers for your chatbot.

The answers section is where you’ve to add all the user’s messages and the chatbot responses.

  • Go to the “Answer” section, click +Add then give an ‘Intent name’

In the Configure user’s message section – you need to mention the phrases that you expect from the users that will trigger. 

 Configure bot’s reply section – you need to mention the responses (Text or as Rich messages) the chatbot will deliver to the users for the particular user’s message. You can add any number of answers and follow-up responses for the chatbot.

You can also refer to this blog for Kompose chatbot integration with Kommunicate.

🚀 Video: Create a Chat Bot in 5 Minutes

Step 3: How to activate the magento chatbot

Once you create a bot, you can set it as a default bot in the conversation routing rules section as shown below.

  • Click on ⚙️Settings >> Conversation rules >> Routing rules for bots >> Then click on bot like below and select your bot

Now, this bot will reply in all the conversations.

Add the Magento chatbot to website

Step 4: Login to your Magento admin panel

Step 5: Content Configuration

From the left navigation panel, click the “CONTENT” option, and it will show a list of options under the “Design” section. Then click the “Configuration” option.

Step 6: Design Configuration

You’ll be navigating to the “Design Configuration” page. You would be able to see the list of your stores. Click the “Edit” option for the “Default Store View.”

Step 7: Add the Kommunicate Live Chat Script

Click the “Footer” option on the default store view page.

Open your Magento website, and the Kommunicate chat widget will be loaded along with your Magento bot.

Creating and installing your Magento chatbot is as simple as it gets and requires no coding skills or technical expertise. Use the live chat and bots to connect quickly with visitors to your website and with customers.


Avinash is a passionate marketer with a proven track record of quickly understanding a marketing campaign's mission, vision, and objective and then communicating this to potential customers. He has an in-depth knowledge of all digital channels. Whenever he is not marketing, you can find him reading books, swimming or cooking.

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