Google’s Vertex AI is a Google Cloud-based platform that entrepreneurs, developers, and AI researchers can use to manage their AI projects. We have discussed the architecture of the…
According to McKinsey, emerging AI technologies add nearly $1 trillion to global banks annually. A significant part of this value will come from changing customer service functions. We’ve…
Early this year, one of the UK’s premier energy suppliers, Octopus Energy, started using generative AI in their customer service help center. They reported that since incorporating AI,…
Customer Communication tools refer to specific tools businesses use to connect with customers. These tools range from marketing channels (Instagram and other social media) to ticketing systems (Customer…
AI is at the forefront of pretty much everything we do in 2024. From purchasing things online to crafting emails for work, the world has embraced AI with…
Customer intent or buyer’s intent refers to the customer actions or behaviors traditionally used by businesses to identify customers who want to purchase particular products or services. However,…
Conversational AI bots that provide customer support have exploded in scope recently. The market is set to grow at 22.6% CAGR till 2030 and reach $44.38 billion. 84%…
One foundational concept that makes LLMs possible is vector embedding. The basic idea behind this is simple: ML models require numbers to function, and vectorization converts different kinds…
When Klarna told the world that it had automated 2/3rds of its customer support queries with a chatbot, it was a clarion call for all executives operating in…
The definition of customer engagement has evolved drastically over the years. Traditionally, it was often seen as a one-way communication channel where businesses would push messages and advertisements…