2024 marked a return to form for the travel and hospitality industry, with the pandemic blues finally easing away. The sector showed 4% y-o-y growth by June 2024,…
Imagine getting nearly 1,500 angry calls with customer complaints per day! It would be a nightmare. Yet, years ago, in 1985, this nightmarish situation came to life for…
Customer service ROI is a contentious issue in the corporate world. Globally, most companies relegate the customer service function to a cost center role. However, if you think…
In a recent MIT Technology Review article, Will Fritcher, the Deputy Chief Client Officer at Teleperformance, discussed the burgeoning AI trend. He said, “Enterprises are trying to rush…
A shared inbox is an email management system that allows your team to operate and answer all customer questions through a single email account. Since all customer messages…
“The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.” This quote by Jeff Bezos emphasizes…
Aviation marketing, like the industry itself, is constantly evolving. It’s about more than just flashy ads and catchy slogans; it’s about connecting with travelers on a personal level…
How many times have you been stuck on hold, waiting forever for an agent to come and hear you out? Or going back and forth with a chatbot…
Ticket Triage in Customer Support is the process that businesses use to prioritize customer inquiries. Ticket Triage helps the customer support team to manage a high volume of…
How often do you consider the distinct yet interdependent roles of your sales and support teams? Sales teams are typically laser-focused on closing deals and driving revenue. Support…