According to this report by Exploding Topic, 3 out of 4 Americans say that customer experience is the chief reason they will choose among competing brands. Providing excellent…
What is Magento Chatbot? Magento chatbot is a computer programme that communicates with consumers via chat messages. It extracts data from your Magento store and makes it available to…
“Helping a customer even before they know they need help.” That is Proactive Customer Service in a sentence for you. Everyone one of us already aware that customer…
As a designer building a Customer Support Saas product, one thing that really hit me early on is how similar the basics of Customer Support and UX are. Being…
Customer support, for most companies, has been a cost center. Especially, when responsibilities like account management and customer success have moved on to dedicated teams. Having said that,…