Universities usually face a problem called “Summer Melt,” which happens when students accept offers of admission but don’t show up for enrollment. Georgia State University identified this problem…
TL;DR: Intercom is powerful, but its resolution-based AI pricing introduces unpredictable costs that scale faster than team size. For enterprises with complex in-app workflows, the tradeoff may be…
2024 and 2025 were an interesting period in customer service. Buoyed by enterprise expectations of AI, executives invested in AI en masse. A lot of those pilots failed,…
The traditional “App-First” lending strategy is failing to penetrate the “Bharat” segment. While digital adoption is high, hardware constraints pose a significant barrier; research indicates that 65% of…
The short answer is no, but the nuanced answer is yes, for those who refuse to adapt. For years, the insurance industry has hedged its bets on automation,…
Insurance carriers have invested heavily in digital transformation. Yet for many policyholders, support still feels slow and fragmented: IVR menus, portal logins, and email threads that stall exactly…
Indian NBFCs have quietly become one of the fastest-growing pillars of the credit ecosystem. Recent estimates place the industry’s assets above ₹48 lakh crore, with annual growth projected…
Accounting firms didn’t invest in client portals because they love logins and passwords. They did it because portals promised a single, scalable front door for every client: one…
Founded over 20 years ago and based in Berkhamsted, UK, Brash Solutions is a trusted IT solutions provider offering complete digital services to businesses across the United Kingdom.…
With Google’s AI Mode and ChatGPT, many websites have lost a significant portion of their traffic. This means every visitor is more valuable. Considering this, it’s necessary to…