Most customers dread the classical IVR message saying, “Please hold while we connect you to an agent.” 60% of US customers consider long hold and wait times the…
Introduction A 2016 study by Inc. showed that 51% of consumers expect businesses to provide 24/7 support and service. However, while businesses want to offer customers round-the-clock support,…
You’ve been there, waiting for a support response, repeating your issue, hoping someone figures it out soon. Traditionally, businesses relied on reactive customer service, which is waiting for…
Earlier times, email ticketing operated through manual processes. Agents would read emails, decide the priority, tag them, and assign tickets manually. This traditional email ticketing system worked well…
The global cryptocurrency market is booming, with over $2 trillion in market cap. It also helps that the market has been in a bull run for virtually all…
Endless wait times, repetitive queries, and inconsistent support—these common pain points frustrate customers and overload support teams. AI self service eliminates these hurdles, giving customers instant access to…
Email is one of the best mediums for customers; it is easy to follow, has a certified paper trail, and you can access it anywhere. Conversely, email can…
Step into a bank today, and the experience is nothing like it was a decade ago. There are no longer long queues or tedious paperwork. Nowadays, people want…
Automating customer service at startups is difficult. You don’t have the same access to human resources as enterprises, and your tech stack will differ from most established players. …
Between 2017 and 2021, the global gaming industry saw atmospheric growth, reaching $211 Billion in revenue and clocking a growth rate of 13% year-over-year. Rockstar Games’ GTA 5 has…