Cathy Pearl, a design manager for Google Assistant, said, “Conversational design in chatbot creates conversational experiences that teach computers how to interact like humans.” With the increasing use…
Many businesses have adopted AI to scale different functions across their workflow. New models like Open AI o1 are expected to drive this adoption further. However, like every…
Founded in 2016 and based in Santiago, Chile, Easybots is a tech company specializing in developing chatbots for large enterprises. The company leverages artificial intelligence to deliver innovative…
Google’s Vertex AI is a Google Cloud-based platform that entrepreneurs, developers, and AI researchers can use to manage their AI projects. We have discussed the architecture of the…
According to McKinsey, emerging AI technologies add nearly $1 trillion to global banks annually. A significant part of this value will come from changing customer service functions. We’ve…
Early this year, one of the UK’s premier energy suppliers, Octopus Energy, started using generative AI in their customer service help center. They reported that since incorporating AI,…
Customer Communication tools refer to specific tools and platforms businesses use to connect with customers. These platforms range from marketing channels (Instagram and other social media) to ticketing…
AI is at the forefront of pretty much everything we do in 2024. From purchasing things online to crafting emails for work, the world has embraced AI with…
Customer intent or buyer’s intent refers to the customer actions or behaviors traditionally used by businesses to identify customers who want to purchase particular products or services. However,…
Conversational AI bots that provide customer support have exploded in scope recently. The market is set to grow at 22.6% CAGR till 2030 and reach $44.38 billion. 84%…