The Rise of Generative AI Using Generative AI without knowing the Art of Prompt Engineering is like having a Ferrari and not knowing how to drive well. Generative…
“Every day we’re saying, ‘How can we keep this customer happy? How can we get ahead in innovation by doing this?’ …because if we don’t, somebody else will.”…
The traditional banking sector, as we know it, is at the cusp of a digital revolution. Forty years ago, in the 1980’s, there were 14,469 commercial banks in…
While customer service is a priority for most organizations, how many times have you been kept on hold by customer service agents? Hearing the dreaded piano music, looking…
Last night, Mira Murati, the CTO of OpenAI, gave us a sneak peek at what the company has been up to and introduced GPT-4o. Has OpenAI hit the…
In the age of conversational AI and tech support that is evolving every single day, customer service leaders have their work cut out for them. They are between…
In the digital age, customer interaction management is the secret sauce for ultimate success. Every business should talk to its customers and talk well. If your customers do…
Data today has become the lifeblood of many enterprises. According to this report, the world generates 328.77 million terabytes of data every single day!! Google alone processes 3.5…
As an enterprise, we live in unprecedented times. It has never been easier to stay in touch with a customer, thanks to the plethora of technologies available. At…
In the year 2025, most of the customers want to find answers to their queries by themselves. This is not a blanket statement but is backed by a…