InsideRetail recently surveyed the customer experience performance of hundreds of online retailers in its database. Midas won the top prize with a score of 80.95, and there were…
In a recent MIT Technology Review article, Will Fritcher, the Deputy Chief Client Officer at Teleperformance, discussed the burgeoning AI trend. He said, “Enterprises are trying to rush…
In a recent article, Shep Hyken, an internationally renowned Customer service and CX expert, wrote, “Customers don’t want to wait. Specifically, they don’t want you to waste their…
A shared inbox is an email management system that allows your team to operate and answer all customer questions through a single email account. Since all customer messages…
Agentic AI is an advanced AI-powered automation tool that can perform tasks for you. LLMs like ChatGPT and Claude power these agents and can pull data and form…
In 2016, Chris Messina noticed a pattern in high-growth Silicon Valley companies. Most companies were investing heavily in groups of messaging apps. Meta had just bought WhatsApp, and…
AI has become an increasingly popular tool for customer service functions worldwide. This is because of its efficiency in driving better resolutions quicker while maintaining a CSAT score…
WhatsApp Business API from Meta lets businesses talk directly with their customers through one of the most popular social messaging apps. With over 2 billion monthly active users,…
Cathy Pearl, a design manager for Google Assistant, said, “Conversational design in chatbot creates conversational experiences that teach computers how to interact like humans.” With the increasing use…
Many businesses have adopted AI to scale different functions across their workflow. New models like Open AI o1 are expected to drive this adoption further. However, like every…