Many businesses have adopted AI to scale different functions across their workflow. New models like Open AI o1 are expected to drive this adoption further. However, like every…
According to a recent survey by GoodFirms, 53.2% of businesses currently have a dedicated Customer Experience Management team. This development isn’t surprising, given how customer expectations have increased…
According to McKinsey, emerging AI technologies add nearly $1 trillion to global banks annually. A significant part of this value will come from changing customer service functions. We’ve…
Instagram is one of the largest social media platforms in the world. With over 2 billion users tuning into the platform monthly, it offers an excellent opportunity for…
When Klarna told the world that it had automated 2/3rds of its customer support queries with a chatbot, it was a clarion call for all executives operating in…
Instagram’s Business Chat allows businesses to directly connect with their customers on Instagram. This functionality presents a great growth opportunity for businesses because of the platform’s reach (Instagram…
Instagram, more than just a platform for memes and cat videos, is a thriving business hub. With over 2 billion monthly active users as of 2024, the app…
As a customer service leader, you know how important it is to provide the best service when someone interacts with your call center. One bad experience for a…
What can businesses do to enhance user experience and engagement and drive revenue growth? Having a mobile app is one solution, yes, but a better way is to…
Kommunicate solves problems for its customers – the smart way. Choosing Kommunicate is setting up your enterprise for success, including improved customer satisfaction, better operational efficiency, and a…