Updated on March 7, 2025
Chatbots have revolutionized many industries, with the healthcare sector being one of the most significant beneficiaries. From appointment scheduling and medication management to emergency assistance, chatbots are transforming patient care and operational efficiency. This article explores the role of healthcare chatbots, highlights their benefits, and reviews some of the best solutions available.
Importance of Chatbots in Healthcare
Chatbots in healthcare are like virtual helpers that talk to people and solve their problems quickly. Let’s break down their importance into five simple points:
1. Helping with Medicines (Medication Management)
Taking medicines on time is very important to get better, but people sometimes forget or make mistakes.
How Chatbots in Healthcare Help in Medication Management
Chatbots can remind people to take their pills, check if they are taking the right amount. Chatbots in healthcare can also intervene whenever necessary if they see that the patient is making an error with their medications.
For example: A chatbot named Florence can remind you about your medicine every day and keep track of how you’re doing.
2. Making Therapy Easy (Therapy Scheduling)
When someone needs to see a therapist or counselor, booking an appointment can feel confusing or take too much time.
How Healthcare Chatbots Help in Therapy Scheduling
Chatbots can help people book therapy sessions easily by asking simple questions like when and where they want the appointment. They can also recommend therapists or guide people through basic mental health tips.
For example: A chatbot called Youper offers therapy and helps people manage their emotions through conversations.
You might want to read How A Therapy Chatbot Can Provide Essential Healthcare Services
3. Checking Symptoms at Home (Symptom Assessment)
Sometimes, people don’t know if they should see a doctor or just rest at home. This can make hospitals very crowded with minor issues. The problem is that most patients are unaware of whether their symptoms are severe enough to come to the hospital or if they can be treated right at home. As a result, patients flock to hospitals, and medical practitioners are overwhelmed.
How Chatbots in Healthcare Help in Symptom Assessment
Chatbots ask questions about your symptoms (like “Do you have a fever?”) and give advice. They might tell you to visit a doctor or suggest simple things to feel better, like drinking more water or resting.
For example: A chatbot like Babylon Health helps people figure out if they need medical care or not.
4. Giving Quick Help in Emergencies (Emergency Assistance)
When someone is really sick or hurt, getting help quickly is very important.
How Healthcare Chatbots Help in Emergency Assistance
Chatbots can connect patients with emergency services, like an ambulance, or share important health details with doctors right away. They can also guide patients on what to do until help arrives.
For example: A chatbot like Sensely offers quick advice and connects you with the right medical services in emergencies.
Also, read Top 5 Use Cases of Chatbots in Healthcare
5. Teaching People About Health (Patient Education)
Many people want to know more about their health or how to stay fit, but it’s hard to find simple and reliable information.
How Chatbots in Healthcare Help in Patient Education
Chatbots can explain things about diseases, treatments, and healthy habits in a way that’s easy to understand. They also help people make smarter choices about their health.
For example: A chatbot like Healthily teaches users about their symptoms and gives tips for staying healthy.
Why Are These Important?
These chatbot features make healthcare:
- Faster – People get answers without waiting for a doctor.
- Easier – It’s simple to book appointments or learn about health.
- Affordable – Chatbots save time and money for patients and hospitals.
Top 7 Chatbots in Healthcare That Enhance Patient Experience
These chatbots are like friendly helpers in the healthcare world. They work in different ways to make life easier for patients and doctors.
1. Minmed Chatbot (Powered by Kommunicate)
Minmed is a diverse healthcare group that implements a chatbot on their website and provides comprehensive information on its health screening packages, lab locations, COVID-19 detection tests, and more.
What Minmed Chatbot Does?
- Minmed is a chatbot that helps patients find the right health services. It shares information about health screenings, lab tests, fitness classes, and more.
Why Minmed Chatbot is Great?
- It provides step-by-step instructions on how to prepare for tests (like fasting). It also makes it easy for patients to book appointments.
Bonus Minmed Chatbot Feature
- Patients can even explore virtual workouts through the chatbot!
2. Youper
Youper is a healthcare chatbot specifically designed for mental health patients. It uses self-guided therapy to help patients familiarize themselves with therapy.
What Youper Does?
- Youper focuses on mental health. It talks to patients in a friendly way to help them understand their feelings and emotions better.
Why Youper is Great?
- It asks simple questions, like “How are you feeling today?” and offers options to describe emotions. It then gives tips or guidance based on the answers.
Bonus Youper Feature
- It uses self-guided therapy to make therapy feel less scary for new patients.
3. Babylon Powered by eMed
What Babylon Does?
- Babylon Powered by eMed is like an all-in-one healthcare app. It connects patients with nurses, doctors, or therapists for virtual consultations.
Why Babylon is Great?
- Patients can chat with healthcare professionals through text or video calls. It also includes tools like fitness trackers and health monitors.
Bonus Babylon Feature:
- It’s subscription-based, so users can access multiple services in one app.
4. Florence
What Florence Does?
- Florence is a chatbot that acts like your personal health assistant. It helps with reminders, health tracking, and finding nearby clinics or pharmacies.
Why Florence is Great?
- It sends daily reminders to take medicines and tracks fitness goals to keep you on track.
Bonus Florence Feature:
- It gives clear and well-researched medical advice to help you stay informed about your health.
5. Healthily
What Healthily Does?
- Healthily helps patients figure out their health problems through a symptom checker. It also provides a report with possible causes and next steps.
Why Healthily is Great?
- It sends daily reminders to take medicines and tracks fitness goals to keep you on track.
Bonus Healthily Feature:
- It gives clear and well-researched medical advice to help you stay informed about your health.
6. Sensely
What Sensely Does?
- Sensely is designed to make healthcare more accessible. It offers services in text or voice and supports multiple languages.
Why Sensely is Great?
- It sends daily reminders to take medicines and tracks fitness goals to keep you on track.
Bonus Sensely Feature:
- It gives clear and well-researched medical advice to help you stay informed about your health.
7. Buoy Health
What Buoy Health Does?
- Buoy Health focuses on helping patients understand their symptoms and make smart decisions about care.
Why Buoy Health is Great?
- It suggests whether to treat symptoms at home or visit a doctor. It also provides advice on managing healthcare costs.
Bonus Buoy Health Feature:
- It guides patients step-by-step to ensure they get the care they need without unnecessary stress.
You might also want to read 5 Ways AI Chatbots are Changing the USA Healthcare Industry
Future of Chatbots in Healthcare
The global healthcare chatbot market is projected to grow from $116.9 million in 2018 to $345.3 million by 2026, driven by advancements in AI and increased healthcare demands.
Chatbots in healthcare are not a fad and are here for the long run. They are multifunctional and have managed to transform the perspective towards modern healthcare in several exciting ways, and it continues to do so.
They are critical in reducing the burden on hospitals and medical staff and making healthcare more accessible and affordable. Apart from this, with further advancement, chatbots can be made more efficient in diagnosis and leveraged in many more use cases.
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- Personalized Care: AI advancements will enable chatbots to offer highly tailored health advice.
- Data Security: Stricter regulations and AI improvements will ensure patient privacy.
- Integration with Wearables: Chatbots will sync with devices like smartwatches for real-time health tracking.
Implementation Challenges
While chatbots offer immense potential, challenges like data privacy concerns, integration with existing systems, and resistance to AI adoption in healthcare need to be addressed.
Pro Tip
Partnering with a reliable platform like Kommunicate can streamline chatbot implementation and ensure compliance with regulations like HIPAA. Kommunicate, a popular customer support tool, is a reliable platform to help you build chatbots in healthcare. It is used by leading healthcare companies such as Amgen, Minmed, Amref, and various others to optimize their healthcare practices.
Here’s a quick video:
Curious to know more? Take Kommunicate for a spin and discover how to elevate your healthcare practice.
At Kommunicate, we envision a world-beating customer support solution to empower the new era of customer support. We would love to have you on board to have a first-hand experience of Kommunicate. You can signup here and start delighting your customers right away.
CEO & Co-Founder of Kommunicate, with 15+ years of experience in building exceptional AI and chat-based products. Believes the future is human + bot working together and complementing each other.
